Contentful Customer Reviews 2024

Contentful

Composite Score

8.1 /10

CX Score

8.3 /10

13 Reviews Write a Review

Claim Software

What is Contentful?

Contentful is the intelligent composable content platform that empowers brands to deliver impactful experiences at scale. It’s the modern way to manage content: Control all content from a single hub. Publish to any channel. Integrate hundreds of tools with our industry-leading app framework. Contentful’s visually engaging interfaces are tailored for every contributor — making all tools intuitive and simple for developers, editors, marketers, and writers to play an integral role in shaping and delivering compelling experiences together.

Company Details

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Contentful Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Contentful?

0% Negative

15% Neutral

85% Positive

Pros

Efficient Service
Respectful
Client Friendly Policies
Acts with Integrity

Feature Ratings

Average 87

Social Media Integration

Translation Facilitation

Multi Channel Support

Analytics and Reporting

Digital Asset Management

Content Repository

Standard Templates

Web Publishing Capabilities

Management Interface

E-Commerce Integration

Content Security

Vendor Capability Ratings

Average 85

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Also Featured in...

Content Marketing

Score 8.8

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Contentful Reviews

Marco K.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

It's okay but features are becoming stale

Likeliness to Recommend

9 /10

What differentiates Contentful from other similar products?

UX maybe, The translation controls are nice.

What is your favorite aspect of this product?

The translation controls

What do you dislike most about this product?

Not that intuitive

What recommendations would you give to someone considering this product?

read the manual

Pros

Respectful
Helps Innovate
Reliable
Performance Enhancing

Cons

Less Effective Service
Under Delivered

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Sep 2024

Headless is good unless you have to fix tech issue

Likeliness to Recommend

8 /10

Pros

Unique Features
Respectful
Enables Productivity
Efficient Service

Cons

Less Performance Enhancing
Less Effective Service
Less Caring

Shams A.

Role: Sales Marketing
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2024

Flexible & Scalable Content Management System

Likeliness to Recommend

10 /10

What differentiates Contentful from other similar products?

I beleive that Contentful's differentiators include its flexible content system, also the extensive customisation options available for our teams to choose from, and powerful API-first approach, making it a great choice for enterprises like ours for omnichannel content delivery.

What is your favorite aspect of this product?

It has a user-friendly interface and developer-friendly tools which sets contentful apart from other similar products that I have previously used.

What do you dislike most about this product?

I personal don't have any such dislikes about the product but some of our team mates find complexity in content modeling feature and configuration for the same.

What recommendations would you give to someone considering this product?

I would suggest to someone who's considering contentful to check about the quality in terms of content management features, reliability, and scalability. And, also get to know how well it meets their organization's needs for content creation.

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Contentful

What is Contentful?

Company Details

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Contentful Ratings

92 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Contentful?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Content Marketing

Contentful Reviews

Marco K.

It's okay but features are becoming stale

Likeliness to Recommend

Pros

Cons

Headless is good unless you have to fix tech issue

Likeliness to Recommend

Pros

Cons

Shams A.

Flexible & Scalable Content Management System

Likeliness to Recommend

Pros

Feature Ratings

Social Media Integration

Translation Facilitation

Multi Channel Support

Analytics and Reporting

Digital Asset Management

Content Repository

Standard Templates

Web Publishing Capabilities

Management Interface

E-Commerce Integration

Content Security

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration