In Partnership With SelectHub
What is Constant Contact?
Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.
Company Details
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In Partnership With SelectHub
Constant Contact Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
90 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Constant Contact?
Pros
- Security Protects
- Reliable
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Auto-Responders
Campaign Management
SPAM Compliance
Basic Reporting and Analytics
Segmentation
Email Templates
Contact Database
Surveys and Polling
Content Authoring
Sales Intelligence & Conversion Rates
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Ease of Customization
Vendor Support
Breadth of Features
Also Featured in...
Marketing Automation - B2C
Score 8.6
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Marketing Automation - B2B
Score 8.6
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Customer Relationship Management - Midmarket
Score 8.1
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Marketing Platforms - Midmarket
Score 7.9
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Constant Contact Reviews
David G.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Aug 2023
Great communication tool for your customers!
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Constant Contact is very feature-rich, and yet it stays very easy to use on all that it offers.
What is your favorite aspect of this product?
Anything you need it to do as far as marketing or communication with your customers/clients it can do very well. It overcomes spam limitations so that your emails get delivered.
What do you dislike most about this product?
There a lot of features that go unused for our purpose so perhaps having a cheaper version that is more ala carte would be nice.
What recommendations would you give to someone considering this product?
If you are looking for a good customer communication tool look no further.
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Effective Service
Please tell us why you think this review should be flagged.
Ronald B.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Aug 2023
Constant Contact is great, use it!
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Lot of different features that are particularly great when using for internal drip communications. Lots of other benefits and positives related to this product as well.
What is your favorite aspect of this product?
The easy way it allows for various campaigns to managed, including content variation and contact/mail list management.
What do you dislike most about this product?
I feel like the templating options and functionality could be better and/or easier to use/implement, although otherwise great!
What recommendations would you give to someone considering this product?
A great product for a lot of different functionalities, particularly for internal use!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Allie B.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2023
Quick to implement but lacking features
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
It is extremely quick to implement. It is simple to use and create emails. Adding contacts and lists takes no time at all. Adding new members of the team is easy and takes them no time to learn and be up and running with the product.
What is your favorite aspect of this product?
How fast it is to create and send an email. It takes no time at all to create several emails and get them sent to clients, prospects, etc.
What do you dislike most about this product?
Automation is lightyears behind other products. It's very easy to have several duplicates of clients, the lists aren't "smart" in terms of catching duplicates. A/B testing isn't amazing as well.
What recommendations would you give to someone considering this product?
Know that with a cheaper product, you'll have less features. Know that you can get started with sending emails very quickly!
Pros
- Transparent
- Reliable
- Performance Enhancing
- Respectful
Cons
- Inhibits Innovation
- Slower Product Innovation
- Commodity Features
Please tell us why you think this review should be flagged.
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