Constant Contact Logo
Constant Contact Logo
Constant Contact, Inc.

Constant Contact

Composite Score
8.7 /10
CX Score
8.7 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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In Partnership With SelectHub

Awards & Recognition

Constant Contact won the following awards in the Email Marketing category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

90 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

7% Negative
5% Neutral
88% Positive

Pros

  • Security Protects
  • Reliable
  • Trustworthy
  • Respectful

Feature Ratings

Average 85

Email Delivery

90

Auto-Responders

86

Campaign Management

86

SPAM Compliance

85

Basic Reporting and Analytics

85

Segmentation

83

Email Templates

83

Contact Database

83

Surveys and Polling

83

Content Authoring

83

Sales Intelligence & Conversion Rates

82

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Ease of IT Administration

85

Product Strategy and Rate of Improvement

84

Ease of Data Integration

84

Quality of Features

84

Usability and Intuitiveness

83

Availability and Quality of Training

82

Ease of Customization

81

Vendor Support

80

Breadth of Features

79

Constant Contact Reviews

Pavan R.

  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Market your services easily with Constant Contact.

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

In the market you will find many softwares for email marketing and i have also tried some of them but unfortunately they didn't deliver what we were looking for. I'm glad that we implemented Constant Contact and it has really perfected our marketing field.

What is your favorite aspect of this product?

What i like most about Constant Contact is that it has saved us much time, cost and energy. With this brilliant solution, we have been able to reach many clients across the world. Also the application has a responsive design that makes it easy to learn and understand. Getting started with Constant Contact is easy and fast.

What do you dislike most about this product?

Constant Contact allows you to keep Constant Contact with your clients across the world. I dislike nothing about the application.

What recommendations would you give to someone considering this product?

I recommend Constant Contact as a solid software for email marketing services. Implement it asap.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Kishan S.

  • Role: Operations
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Powerful and recommendable tool for marketing.

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Constant Contact is a great tool that has helped us to grow our business by allowing us to collaborate with clients around the world. It is simple and easy to install and set up. I like the ability to create multiple campaigns and instantly send them.

What is your favorite aspect of this product?

My experience with Constant Contact has been really amazing. It is a very helpful tool that makes email marketing easier and effective. I like availability of customer support team, very helpful and friendly.

What do you dislike most about this product?

I have used Constant Contact for a very long time and i have never encountered any challenge.

What recommendations would you give to someone considering this product?

I recommend Constant Contact for email marketing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

MIGUEL ANGEL M.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

The grow place to send news to clients

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Something very wonderful is the integration in addition to sending emails is the integration with their other services such as websites, logo makers, online store is an omnichannel.

What is your favorite aspect of this product?

the service and the integration between all your services make you a great service

What do you dislike most about this product?

I think the prices should design plans for all types of businesses or a type of pay you go plan

What recommendations would you give to someone considering this product?

that the service is in more languages in addition integrations with third-party applications where a unique ecosystem can be created

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Fair

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