Constant Contact Logo
Constant Contact Logo
Constant Contact, Inc.

Constant Contact

Composite Score
8.7 /10
CX Score
8.7 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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In Partnership With SelectHub

Awards & Recognition

Constant Contact won the following awards in the Email Marketing category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

90 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

7% Negative
5% Neutral
88% Positive

Pros

  • Security Protects
  • Reliable
  • Trustworthy
  • Respectful

Feature Ratings

Average 85

Email Delivery

90

Auto-Responders

86

Campaign Management

86

SPAM Compliance

85

Basic Reporting and Analytics

85

Segmentation

83

Email Templates

83

Contact Database

83

Surveys and Polling

83

Content Authoring

83

Sales Intelligence & Conversion Rates

82

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Ease of IT Administration

85

Product Strategy and Rate of Improvement

84

Ease of Data Integration

84

Quality of Features

84

Usability and Intuitiveness

83

Availability and Quality of Training

82

Ease of Customization

81

Vendor Support

80

Breadth of Features

79

Constant Contact Reviews

Chandler E.

  • Role: Consultant
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Solid ESP Out of A Lot Of Choices

Likeliness to Recommend

8 /10

What differentiates Constant Contact from other similar products?

It is pretty in line with other platforms out there. the UI is easier to work with but strangely enough, the screen is so crisp and white in some areas it makes me go cross-eyed.

What is your favorite aspect of this product?

Ease of use and implementation.

What do you dislike most about this product?

The time it takes to create a template.

What recommendations would you give to someone considering this product?

MAke sure you need this and not a more inclusive ESP platform like MailChimp.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Caring

Cons

  • Commodity Features

Jason M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Constant Contact is extraordinary

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Constant Contact has helped me diagnose campaign problems that we had at certain times; we have incredible large-scale management with solid functionality via email. It has been beneficial, and our service is reflected in the outcome of the campaigns.

What is your favorite aspect of this product?

The interface is excellent; it helps me to visualize all the content with reliable precision. The support is extraordinary; I like it very much because it has an excellent performance.

What do you dislike most about this product?

Constant Contact has a deficiency in the handling of the tools; sometimes, it has errors in its execution.

What recommendations would you give to someone considering this product?

I recommend Constant Contact because it is not difficult to use; you can understand it quickly and get a complete solution at all times. Constant Contact has given a lot of importance to email management. You will like its interface, and you will feel comfortable with it.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Zainab M.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Reaching customers via email, is a lot effective.

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Constant contact differentiates itself from alternative email marketing platforms, in the area of email marketing automation. With automated actions such as targeted welcome emails, segmented audience engagement, and automatic lead collection, Constant Contact has taken our email marketing operations, a step higher.

What is your favorite aspect of this product?

Email marketing automation is my favorite part of my overall Constant Contact experience.

What do you dislike most about this product?

While Constant Contact does fine with providing analytical data , around our email campaigns, I think the data we generate are not as elaborate, as we would like it to be. Also, will be great if constant Contact can integrate with business intelligence software tools, we use in-house.

What recommendations would you give to someone considering this product?

When it comes to automated email marketing, Constant Contact is the first program which comes to my mind.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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