Constant Contact Logo
Constant Contact Logo
Constant Contact, Inc.

Constant Contact

Composite Score
8.7 /10
CX Score
8.8 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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In Partnership With SelectHub

Awards & Recognition

Constant Contact won the following awards in the Email Marketing category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

91 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

7% Negative
4% Neutral
89% Positive

Pros

  • Security Protects
  • Reliable
  • Client Friendly Policies
  • Trustworthy

Feature Ratings

Average 85

Email Delivery

90

Auto-Responders

86

Campaign Management

86

SPAM Compliance

85

Basic Reporting and Analytics

84

Email Templates

84

Contact Database

84

Surveys and Polling

84

Segmentation

83

Content Authoring

83

Sales Intelligence & Conversion Rates

83

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Ease of IT Administration

85

Product Strategy and Rate of Improvement

84

Ease of Data Integration

84

Usability and Intuitiveness

84

Quality of Features

84

Availability and Quality of Training

82

Ease of Customization

80

Vendor Support

80

Breadth of Features

80

Constant Contact Reviews

Lara D.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Constant Contact, easy and simplified!

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Constant Contact help us to create Instagram and Facebook ads very easily that drive traffic to our business which is all directly from our account. It helps us to succeed and grow our business with affordable marketing plans.

What is your favorite aspect of this product?

Constant Contacts has powerful and simple tools that help us to develop more efficient and strategic emails helping us to reach our clients in best way. They also help us in saving our time because their customized templates enable us to generate efficient emails in minimum time thus saving our time while promoting our business.

What do you dislike most about this product?

Constant Contact have steep pricing plans that everyone cannot afford. Also, their newsletter lacks considerably in styling department. Also, their basic personalization feature needs to be improved. Email deliverability needs further improvement.

What recommendations would you give to someone considering this product?

Constant Contact offers efficient package of email marketing and because of their customized templates which help us to generate strategic emails. They help us to create emails that stand out on any device with easy email editor tools.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Caring

Jatero A.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Online and Email Marketing Made Easy

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

With Constant Contact, it becomes easy to launch an online and email marketing campaigns.

What is your favorite aspect of this product?

The software offers great email marketing features. Creating a campaign and managing it is easy. I like the marketing automation features. Using and understanding Constant Contact is straightforward.

What do you dislike most about this product?

Zero problems using Constant Contact

What recommendations would you give to someone considering this product?

Constant Contact offers best email marketing features and is affordable as well. As a business, this is what you need to push your online and email marketing strategy to the next level.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Caring

Skylar C.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Amazing mass marketing tool

Likeliness to Recommend

8 /10

What differentiates Constant Contact from other similar products?

I enjoy how easy it is to create lists for continual interaction. It's simple to make a layout for our company's newsletter. I also appreciate getting data statistics on view rates and having non-openers automatically resent.

What is your favorite aspect of this product?

I can simply send and receive emails and newsletter communications. the data about who is receiving and responding on certain portions of the emails I can also make that and plan it to be sent at a subsequent date. I'm prepared for it to depart.

What do you dislike most about this product?

A few of the processing, particularly when adding photos or videos, might be a touch tedious. We too can't manually update an unsubscribed client. I'd want to see more formatting choices as well.

What recommendations would you give to someone considering this product?

If you're searching for a broad marketing platform, it's absolutely worth a go. If you really are unclear about how it will perform or how successful it'll be, I'd suggest using it at just once. This eliminates the necessity to send mass emails from private email accounts and permits us to interact via software.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Caring

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