In Partnership With SelectHub
What is Constant Contact?
Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.
Company Details
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In Partnership With SelectHub
Constant Contact Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
90 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Constant Contact?
Pros
- Security Protects
- Reliable
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Auto-Responders
Campaign Management
SPAM Compliance
Basic Reporting and Analytics
Segmentation
Email Templates
Contact Database
Surveys and Polling
Content Authoring
Sales Intelligence & Conversion Rates
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Ease of Customization
Vendor Support
Breadth of Features
Also Featured in...
Marketing Automation - B2C
Score 8.6
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Marketing Automation - B2B
Score 8.6
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Customer Relationship Management - Midmarket
Score 8.1
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Marketing Platforms - Midmarket
Score 7.9
View Constant Contact in this category (opens in a new tab)
Constant Contact Reviews
Skylar C.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Feb 2022
Amazing mass marketing tool
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
I enjoy how easy it is to create lists for continual interaction. It's simple to make a layout for our company's newsletter. I also appreciate getting data statistics on view rates and having non-openers automatically resent.
What is your favorite aspect of this product?
I can simply send and receive emails and newsletter communications. the data about who is receiving and responding on certain portions of the emails I can also make that and plan it to be sent at a subsequent date. I'm prepared for it to depart.
What do you dislike most about this product?
A few of the processing, particularly when adding photos or videos, might be a touch tedious. We too can't manually update an unsubscribed client. I'd want to see more formatting choices as well.
What recommendations would you give to someone considering this product?
If you're searching for a broad marketing platform, it's absolutely worth a go. If you really are unclear about how it will perform or how successful it'll be, I'd suggest using it at just once. This eliminates the necessity to send mass emails from private email accounts and permits us to interact via software.
Pros
- Reliable
- Efficient Service
- Effective Service
- Caring
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jan 2022
An Easy to Use Email Campaign Tool
Likeliness to Recommend
Pros
- Generous Negotitation
- Helps Innovate
- Continually Improving Product
- Reliable
Cons
- Less Efficient Service
- Less Effective Service
- Less Caring
Please tell us why you think this review should be flagged.
Kanya S.
- Role: C-Level
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Dec 2021
Constant Contact is an excellent tool!
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Easy to land in contact's inboxes and the reporting!
What is your favorite aspect of this product?
The analytics and ease to duplicate and manage campaigns.
What do you dislike most about this product?
Needs a more modern look on the frontend and backend.
What recommendations would you give to someone considering this product?
Great for use when contacting large databases.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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