Constant Contact Logo
Constant Contact Logo
Constant Contact, Inc.

Constant Contact

Composite Score
8.7 /10
CX Score
8.7 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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In Partnership With SelectHub

Awards & Recognition

Constant Contact won the following awards in the Email Marketing category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

90 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

7% Negative
5% Neutral
88% Positive

Pros

  • Security Protects
  • Reliable
  • Trustworthy
  • Respectful

Feature Ratings

Average 85

Email Delivery

90

Auto-Responders

86

Campaign Management

86

SPAM Compliance

85

Basic Reporting and Analytics

85

Segmentation

83

Email Templates

83

Contact Database

83

Surveys and Polling

83

Content Authoring

83

Sales Intelligence & Conversion Rates

82

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Ease of IT Administration

85

Product Strategy and Rate of Improvement

84

Ease of Data Integration

84

Quality of Features

84

Usability and Intuitiveness

83

Availability and Quality of Training

82

Ease of Customization

81

Vendor Support

80

Breadth of Features

79

Constant Contact Reviews

Skylar C.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Amazing mass marketing tool

Likeliness to Recommend

8 /10

What differentiates Constant Contact from other similar products?

I enjoy how easy it is to create lists for continual interaction. It's simple to make a layout for our company's newsletter. I also appreciate getting data statistics on view rates and having non-openers automatically resent.

What is your favorite aspect of this product?

I can simply send and receive emails and newsletter communications. the data about who is receiving and responding on certain portions of the emails I can also make that and plan it to be sent at a subsequent date. I'm prepared for it to depart.

What do you dislike most about this product?

A few of the processing, particularly when adding photos or videos, might be a touch tedious. We too can't manually update an unsubscribed client. I'd want to see more formatting choices as well.

What recommendations would you give to someone considering this product?

If you're searching for a broad marketing platform, it's absolutely worth a go. If you really are unclear about how it will perform or how successful it'll be, I'd suggest using it at just once. This eliminates the necessity to send mass emails from private email accounts and permits us to interact via software.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Caring
  • Role: Information Technology
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2022

An Easy to Use Email Campaign Tool

Likeliness to Recommend

7 /10

Pros

  • Generous Negotitation
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Cons

  • Less Efficient Service
  • Less Effective Service
  • Less Caring

Kanya S.

  • Role: C-Level
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Constant Contact is an excellent tool!

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Easy to land in contact's inboxes and the reporting!

What is your favorite aspect of this product?

The analytics and ease to duplicate and manage campaigns.

What do you dislike most about this product?

Needs a more modern look on the frontend and backend.

What recommendations would you give to someone considering this product?

Great for use when contacting large databases.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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