What is Constant Contact?

Powerful email marketing made easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals.

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Awards & Recognition

Constant Contact won the following awards in the Email Marketing category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

87 Likeliness to Recommend

1
Since last award

90 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

8% Negative
5% Neutral
87% Positive

Pros

  • Security Protects
  • Respectful
  • Client Friendly Policies
  • Reliable

Feature Ratings

Average 84

Email Delivery

90

Auto-Responders

86

Campaign Management

86

SPAM Compliance

85

Basic Reporting and Analytics

85

Email Templates

83

Contact Database

83

Segmentation

83

Surveys and Polling

83

Content Authoring

83

Sales Intelligence & Conversion Rates

82

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

86

Ease of IT Administration

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

84

Quality of Features

83

Usability and Intuitiveness

83

Availability and Quality of Training

82

Ease of Customization

80

Vendor Support

79

Breadth of Features

79

Constant Contact Reviews

Akari E.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Constant Contact – Light & fast service

Likeliness to Recommend

8 /10

What differentiates Constant Contact from other similar products?

Constant Contact has some unique niche features, for instance, the possibility of selling digital products, designing your own logo, scheduling social media posts. Usually, it is very easy to use but has a dull appearance. The editor is fast and convenient to work with.

What is your favorite aspect of this product?

Personalization is possible, though its basic which allows the insertion of only a couple of contact details. Abundant templates are available to begin with. But one can also start from scratch and create your own desirable template. Segments can also be created from contact activity, tags, etc.

What do you dislike most about this product?

Sadly, but truly, it has a low price to performance ratio. Upon comparison of the features, it offers and the price it asks for, users can only be disappointed. Very minimum automations, as compared to many other newsletter services.

What recommendations would you give to someone considering this product?

I recommend this newsletter service if you want to manage event invitations, registrations, etc. but that too has a price for each ticket sold or for each transaction carried out. However, if you need advanced, automated features, then unfortunately you are at the wrong doorstep.

Pros

  • Caring
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Skylar C.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Amazing mass marketing tool

Likeliness to Recommend

8 /10

What differentiates Constant Contact from other similar products?

I enjoy how easy it is to create lists for continual interaction. It's simple to make a layout for our company's newsletter. I also appreciate getting data statistics on view rates and having non-openers automatically resent.

What is your favorite aspect of this product?

I can simply send and receive emails and newsletter communications. the data about who is receiving and responding on certain portions of the emails I can also make that and plan it to be sent at a subsequent date. I'm prepared for it to depart.

What do you dislike most about this product?

A few of the processing, particularly when adding photos or videos, might be a touch tedious. We too can't manually update an unsubscribed client. I'd want to see more formatting choices as well.

What recommendations would you give to someone considering this product?

If you're searching for a broad marketing platform, it's absolutely worth a go. If you really are unclear about how it will perform or how successful it'll be, I'd suggest using it at just once. This eliminates the necessity to send mass emails from private email accounts and permits us to interact via software.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Caring
  • Role: Information Technology
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2022

An Easy to Use Email Campaign Tool

Likeliness to Recommend

7 /10

Pros

  • Generous Negotitation
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Cons

  • Less Efficient Service
  • Less Effective Service
  • Less Caring

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