Constant Contact Logo
Constant Contact Logo
Constant Contact, Inc.

Constant Contact

Composite Score
8.7 /10
CX Score
8.7 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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In Partnership With SelectHub

Awards & Recognition

Constant Contact won the following awards in the Email Marketing category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

90 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

7% Negative
5% Neutral
88% Positive

Pros

  • Security Protects
  • Reliable
  • Trustworthy
  • Respectful

Feature Ratings

Average 85

Email Delivery

90

Auto-Responders

86

Campaign Management

86

SPAM Compliance

85

Basic Reporting and Analytics

85

Segmentation

83

Email Templates

83

Contact Database

83

Surveys and Polling

83

Content Authoring

83

Sales Intelligence & Conversion Rates

82

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Ease of IT Administration

85

Product Strategy and Rate of Improvement

84

Ease of Data Integration

84

Quality of Features

84

Usability and Intuitiveness

83

Availability and Quality of Training

82

Ease of Customization

81

Vendor Support

80

Breadth of Features

79

Constant Contact Reviews

Bethwel N.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Why Constant Contact Is Irresistible

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

Constant Contact is all about email marketing and also makes marketing automation seamless

What is your favorite aspect of this product?

It's powerful and effective It makes marketing and automation easy It's seamless to use

What do you dislike most about this product?

It's all smiles with Constant Contact

What recommendations would you give to someone considering this product?

I recommend Constant Contact for email marketing. It's perfect and also makes marketing automation easy

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: Initial Implementation
Validated Review
Anonymous Reviewer

Submitted May 2022

Easy to use, intuitive email build

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Enables Productivity
  • Caring
  • Transparent

Cons

  • Inhibits Innovation
  • Vendor Friendly Policies
  • Charges for Enhancements

Anvika L.

  • Role: Industry Specific Role
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

fulfils most email marketing needs.

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

I can send email and newsletter communication and get. the investigation on who is opening and tapping on different pieces of the email. I can likewise make something and timetable it to send some time in the future when. I'm prepared for it to go out.

What is your favorite aspect of this product?

Consistent Contacts Drip campaigns are my number one part of this email marketing force to be reckoned with. We depend on Constant Contacts Drip campaigns to sustain potential customers and target explicit segments of our email crowd with specific marketing messages we make, in light of produced bits of knowledge on how they drew in with our emails before.

What do you dislike most about this product?

UI ought to be more natural. For instance The UI is certainly a piece challenging to utilize and it takes some to become accustomed to. More customization and sending out HTML would be wonderful.

What recommendations would you give to someone considering this product?

It's appropriate for standard email campaigns with moderately straightforward text, designs, and reporting necessities. It's exceptionally simple to utilize, so you can truly prepare anybody to utilize it, which isn't generally the case w. email marketing tools.

Pros

  • Efficient Service
  • Saves Time
  • Respectful
  • Client Friendly Policies

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