Constant Contact Logo
Constant Contact Logo
Constant Contact, Inc.

Constant Contact

Composite Score
8.7 /10
CX Score
8.7 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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In Partnership With SelectHub

Awards & Recognition

Constant Contact won the following awards in the Email Marketing category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

90 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

7% Negative
5% Neutral
88% Positive

Pros

  • Security Protects
  • Reliable
  • Trustworthy
  • Respectful

Feature Ratings

Average 85

Email Delivery

90

Auto-Responders

86

Campaign Management

86

SPAM Compliance

85

Basic Reporting and Analytics

85

Segmentation

83

Email Templates

83

Contact Database

83

Surveys and Polling

83

Content Authoring

83

Sales Intelligence & Conversion Rates

82

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Ease of IT Administration

85

Product Strategy and Rate of Improvement

84

Ease of Data Integration

84

Quality of Features

84

Usability and Intuitiveness

83

Availability and Quality of Training

82

Ease of Customization

81

Vendor Support

80

Breadth of Features

79

Constant Contact Reviews

JOSHUA F.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great for email marketing!

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Much easier to use!

What is your favorite aspect of this product?

Email designer is simple to use without glitches.0

What do you dislike most about this product?

I don’t have any complaints.

What recommendations would you give to someone considering this product?

Enjoy! It’s a great product.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Respectful

Dana K.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Constant contact is very professional software.

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

Constant Contact is a terribly easy program. It’s straightforward to use and offers an array of tools including event management and social campaigns. It’s straightforward to feature subscribers and maintain my email lists. As a long time user of Constant Contact each for my business and a nonprofit association i’m a part of I appreciate the convenience of use, including templates, ability to transfer contacts and event management.

What is your favorite aspect of this product?

Constant Contact is a terribly user friendly platform. I trust that the emails have gotten to my purchasers quickly and securely.Out of the box reporting on opens, click-thrus, opt-outs, and additional are extremely intuitive.Sometimes you only need to be able to talk over with an actual person, and with Constant Contact, you’ll be able to do that. Creating emails are fast and straightforward with their templates, putting in a listing of emails has ne’er been easier, and seeing all of your email promoting insights is amazing.

What do you dislike most about this product?

Their system has some bugs in it once creating newsletters which might be frustrating at times. It’ll have a delay in adding text and generally, I get thrown out of the system and got to log back in. In addition, the protection on their servers isn’t very good.

What recommendations would you give to someone considering this product?

I have used Constant Contact for each of our noncommercial businesses and a trade association. It’s a simple, straightforward to use, and skilled marketing tool and event management choice that has served us well for several years.

Pros

  • Reliable
  • Caring
  • Acts with Integrity
  • Generous Negotitation

Natalie L.

  • Role: Operations
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Constant contact is an excellent tool for business

Likeliness to Recommend

8 /10

What differentiates Constant Contact from other similar products?

The signup method of Constant Contact is simple, and even first-time users can instantly begin utilizing it. Additionally to that, it possesses varied helpful options like the creation of signup forms, the look of landing pages, and even the administration of on-line surveys. Also, they need recently restructured their evaluation plan, that shows that they greatly care regarding client sentiments.

What is your favorite aspect of this product?

I relish the ease of its use from the beginner’ purpose of view. It’s some step-by-step guides, nice-looking templates and makes it straightforward to start out campaigns. Something from email broadcasts to landing pages that cause sales pages, Constant Contact gets you started quickly.

What do you dislike most about this product?

Sometimes while having a image it’ bit troublesome to feature in example layout having a seperate block or widget are often useful. The very basic feature of having a click to call on mobile devices is missing I disappointed here.

What recommendations would you give to someone considering this product?

If you wish for an entire online business solution, that is incredibly affordable and packs plenty of business tools, great for the beginner and pretty smart for the advanced marketer based on its price, then Constant Contact is the best way to go. It has so many amazing options which are good for the progress of the business.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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