What is Constant Contact?

Powerful email marketing made easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals.

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Awards & Recognition

Constant Contact won the following awards in the Email Marketing category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

87 Likeliness to Recommend

1
Since last award

90 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

8% Negative
5% Neutral
87% Positive

Pros

  • Security Protects
  • Respectful
  • Client Friendly Policies
  • Reliable

Feature Ratings

Average 84

Email Delivery

90

Auto-Responders

86

Campaign Management

86

SPAM Compliance

85

Basic Reporting and Analytics

85

Email Templates

83

Contact Database

83

Segmentation

83

Surveys and Polling

83

Content Authoring

83

Sales Intelligence & Conversion Rates

82

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

86

Ease of IT Administration

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

84

Quality of Features

83

Usability and Intuitiveness

83

Availability and Quality of Training

82

Ease of Customization

80

Vendor Support

79

Breadth of Features

79

Constant Contact Reviews

Helen J.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Constant Contact, an email tool you all need.

Likeliness to Recommend

8 /10

What differentiates Constant Contact from other similar products?

It has some step-by-step instructions, good looking templates and makes it easy to launch campaigns. Anything from email streaming to landing pages leading to sales pages, Constant Contact lets you get started quickly. I enjoy its easy use from the perspective of beginners.

What is your favorite aspect of this product?

The Constant Contact registration process is simple, and even beginners can start using it immediately. In addition, it has a variety of useful features such as the creation of registration forms, the design of landing pages, and the management of online surveys. Also, they have recently redesigned their pricing system, which shows that they are more concerned with customer feelings.

What do you dislike most about this product?

Although email marketing campaigns to build are drag and drop, it seems to be delayed in the process of creating flexible and durable templates because it incorporates certain pre-loaded designs that are flexible. While it is good for beginners, I do not like it and I do not see how my homepage, for example, can appear until it is posted as I am busy creating the necessary changes to the design.

What recommendations would you give to someone considering this product?

Highly recommended, Effective Constant Contact is a complex mix of precise structure, tips such as high-quality writing, unique information, and clarity of presentation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

JOSHUA F.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great for email marketing!

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Much easier to use!

What is your favorite aspect of this product?

Email designer is simple to use without glitches.0

What do you dislike most about this product?

I don’t have any complaints.

What recommendations would you give to someone considering this product?

Enjoy! It’s a great product.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Respectful

Dana K.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Constant contact is very professional software.

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

Constant Contact is a terribly easy program. It’s straightforward to use and offers an array of tools including event management and social campaigns. It’s straightforward to feature subscribers and maintain my email lists. As a long time user of Constant Contact each for my business and a nonprofit association i’m a part of I appreciate the convenience of use, including templates, ability to transfer contacts and event management.

What is your favorite aspect of this product?

Constant Contact is a terribly user friendly platform. I trust that the emails have gotten to my purchasers quickly and securely.Out of the box reporting on opens, click-thrus, opt-outs, and additional are extremely intuitive.Sometimes you only need to be able to talk over with an actual person, and with Constant Contact, you’ll be able to do that. Creating emails are fast and straightforward with their templates, putting in a listing of emails has ne’er been easier, and seeing all of your email promoting insights is amazing.

What do you dislike most about this product?

Their system has some bugs in it once creating newsletters which might be frustrating at times. It’ll have a delay in adding text and generally, I get thrown out of the system and got to log back in. In addition, the protection on their servers isn’t very good.

What recommendations would you give to someone considering this product?

I have used Constant Contact for each of our noncommercial businesses and a trade association. It’s a simple, straightforward to use, and skilled marketing tool and event management choice that has served us well for several years.

Pros

  • Reliable
  • Caring
  • Acts with Integrity
  • Generous Negotitation

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