In Partnership With SelectHub
What is Constant Contact?
Powerful email marketing made easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals.
Company Details
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In Partnership With SelectHub
Constant Contact Ratings
Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
90 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Constant Contact?
Pros
- Security Protects
- Respectful
- Client Friendly Policies
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Auto-Responders
Campaign Management
SPAM Compliance
Basic Reporting and Analytics
Email Templates
Contact Database
Segmentation
Surveys and Polling
Content Authoring
Sales Intelligence & Conversion Rates
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Ease of Customization
Vendor Support
Breadth of Features
Also Featured in...
Marketing Automation - B2C
Score 8.8
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Marketing Automation - B2B
Score 8.8
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Marketing Platforms - Midmarket
Score 8.2
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Customer Relationship Management - Midmarket
Score 8.1
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Constant Contact Reviews
Ruby G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2022
Easy to use and a very effective product
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Constant Contact is an email marketing software provider. It offers cloud-based email marketing solutions to small businesses and nonprofits. Its main features include email analytics, automated email campaigns, and advanced automation tools.
What is your favorite aspect of this product?
Like most email marketing solutions, Constant Contact can be purchased as either a one-time purchase or as part of an ongoing subscription plan. The one-time purchase option provides access to all of the software's features for one year. The subscription model allows users to choose the length of their subscription based on their needs, and then automatically renews each month until canceled. Both options come with access to Constant Contact’s extensive library of templates, which can be used to design any type of email campaign.
What do you dislike most about this product?
It should introduce more features soon.
What recommendations would you give to someone considering this product?
Constant Contact helps you to keep track of all your emails, mailing lists and contacts in one place. It also allows you to automatically tailor your messages depending on what recipients have previously engaged with. Constant Contact is especially useful because it integrates with the other tools listed above, so you can easily manage the entire process from start to finish. It makes it easy to segment your campaign based on recipient type (ex: business owners vs. regular customers), save time by automating repetitive tasks like sending out newsletters, and even search for contacts based on attributes like location, company size or industry
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Please tell us why you think this review should be flagged.
James P.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Jul 2022
"Ultimate online marketing suite."
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Constant Contact's enrollment process is straightforward, and even 1st-time users may start using it right away. It also has several useful capabilities, including the ability to create registration forms, build sales funnels, and even manage online polls. They have just changed their pricing model recently, demonstrating that they value user feedback. Constant Contact's system is simple to use, packed with features, and extremely attentive to all of our requirements from entry-level email marketing assistance.
What is your favorite aspect of this product?
We utilize Constant Contact to deliver daily alerts to the clients who are most enthusiastic about receiving our newest improvements and stories. With some clicks, we may rapidly send the very same email to multiple people at the same time. This program assists us in optimizing our work, energy, and assets. Constant Contact's graphic editor allows creating eye-catching customized emails a breeze. Their extensive functionalities enable our creative types and web developers to easily create unique themes. The company's Premium Help Service — which costs $50 per month and includes first-in-line customer assistance .
What do you dislike most about this product?
Though building marketing email campaigns is drag-&-drop, it feels constrained in respect to more versatile and infinite template creation because it includes a few preset designs that are changeable to a certain level. Although it's fantastic for beginners, I don't like how I can't see my home page, for example, would appear until it's posted since I'm too busy creating the required modifications to the design.
What recommendations would you give to someone considering this product?
Constant Contact is the route to choose if you would like a comprehensive internet business platform that is extremely reasonable and includes a lot of options, fantastic for the novice and very decent for the expert marketer depending on its pricing. Recommended!
Pros
- Trustworthy
- Saves Time
- Respectful
- Acts with Integrity
Please tell us why you think this review should be flagged.
Alice D.
- Role: C-Level
- Industry: Energy
- Involvement: Business Leader or Manager
Submitted Jul 2022
Constant Contact increase our sales
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Constant Contact is the most user-friendly email service I've tried, and their templates always appear polished and expert.
What is your favorite aspect of this product?
The quality of their client service is unparalleled. Never once have I had to worry about talking to an employee who was rude or lacked information about the items or services they were selling. I am not the most tech-savvy person, yet I never feel overwhelmed when I need to contact for help.
What do you dislike most about this product?
In terms of functionality, I don't dislike anything about them. The platform's steep price tag is the only drawback for me.
What recommendations would you give to someone considering this product?
Constant Contact is the way to go if you want an all-in-one internet business solution that won't break the bank but yet has plenty of features for both novice and seasoned marketers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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