What is Constant Contact?

Powerful email marketing made easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals.

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Awards & Recognition

Constant Contact won the following awards in the Email Marketing category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

87 Likeliness to Recommend

1
Since last award

90 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

8% Negative
5% Neutral
87% Positive

Pros

  • Security Protects
  • Respectful
  • Client Friendly Policies
  • Reliable

Feature Ratings

Average 84

Email Delivery

90

Auto-Responders

86

Campaign Management

86

SPAM Compliance

85

Basic Reporting and Analytics

85

Email Templates

83

Contact Database

83

Segmentation

83

Surveys and Polling

83

Content Authoring

83

Sales Intelligence & Conversion Rates

82

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

86

Ease of IT Administration

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

84

Quality of Features

83

Usability and Intuitiveness

83

Availability and Quality of Training

82

Ease of Customization

80

Vendor Support

79

Breadth of Features

79

Constant Contact Reviews

Curtis B.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

"Constant contact is a great tool for marketing"

Likeliness to Recommend

7 /10

What differentiates Constant Contact from other similar products?

It's not very expensive. It is simple to use.

What is your favorite aspect of this product?

About ten years ago, I was introduced to Constant Contact and have since watched it develop into a powerful platform for email marketing. Having the ability to work with other office products and having access to templates that are regularly updated are additional major benefits. The app's re-imagined logo and clean interface have piqued my interest. The most recent episode of theirs, titled "Summer Camp," was quite helpful. It's been great to be a part of a global network and community where questions can be addressed and answers can be shared, and I've picked up a lot of tips for optimizing the tool as a result.

What do you dislike most about this product?

If you have certifications, it would be great if Constant Contact could keep your credentials up-to-date so that you may proudly exhibit them.

What recommendations would you give to someone considering this product?

This software comes highly recommended from me due to its intuitive interface and well-designed but flexible email template options. Rates of open emails are reported accurately, and follow-up efforts may be easily organized.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Saves Time

LauraMay G.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

Reliable & Easy to Use

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

I believe it's the industry standard. With the ability to do segments, tags, A/B testing, embedded website links, social media sharing, and myriad other features it's a great one-stop-shop experience.

What is your favorite aspect of this product?

It takes very little time to make beautiful emails that work on a variety of devices. I can see how it will look in the inbox, mobile phone, computer, tablet, etc. all before mailing.

What do you dislike most about this product?

I wish the event registration pages were more up-to-date.

What recommendations would you give to someone considering this product?

Take the time to create your lists, look through your stats, use the tags, and make sure you're getting the most of the included features.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Chris H.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Constant Contact is easy to use and productive

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Constant Contact's capacity to serve as both an email marketing platform and a social media scheduling tool is the primary reason I use it. This can only be done on this platform.

What is your favorite aspect of this product?

When it comes to designing emails, Constant Contact is a great tool. Email campaigns normally take me less than an hour to create. Campaigns for different lists and segments of the company may be easily organized.

What do you dislike most about this product?

Email addresses should be connected to clicks, and cross-referencing lists to see who is on comparable ones would be nice.

What recommendations would you give to someone considering this product?

This product is superior to MailChimp in my opinion. It's really user-friendly, and they seem to be making improvements all the time. Keep up to speed with new product developments and marketing suggestions by subscribing to their email list.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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