Constant Contact Logo
Constant Contact Logo
Constant Contact, Inc.

Constant Contact

Composite Score
8.7 /10
CX Score
8.7 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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In Partnership With SelectHub

Awards & Recognition

Constant Contact won the following awards in the Email Marketing category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

90 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

7% Negative
5% Neutral
88% Positive

Pros

  • Security Protects
  • Reliable
  • Trustworthy
  • Respectful

Feature Ratings

Average 85

Email Delivery

90

Auto-Responders

86

Campaign Management

86

SPAM Compliance

85

Basic Reporting and Analytics

85

Segmentation

83

Email Templates

83

Contact Database

83

Surveys and Polling

83

Content Authoring

83

Sales Intelligence & Conversion Rates

82

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Ease of IT Administration

85

Product Strategy and Rate of Improvement

84

Ease of Data Integration

84

Quality of Features

84

Usability and Intuitiveness

83

Availability and Quality of Training

82

Ease of Customization

81

Vendor Support

80

Breadth of Features

79

Constant Contact Reviews

Anurag S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Great tool for Email Marketing.

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

Predefined templates are really professional and well designed which help to create the email quickly.

What is your favorite aspect of this product?

it help to send the mass emails we can schedule the timing of the email we want to send. There are multiple templates for emails.

What do you dislike most about this product?

Pricing is bit high. Searching of past email is bit difficult.

What recommendations would you give to someone considering this product?

This is a good Email platform with lot of feature so please do give it a try.

Pros

  • Client Friendly Policies
  • Altruistic
  • Includes Product Enhancements
  • Appreciates Incumbent Status

Dante M.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

"Good program I highly recommend it."

Likeliness to Recommend

7 /10

What differentiates Constant Contact from other similar products?

It differs from other programs in that it is a low-cost software that has all of the information required for email marketing.

What is your favorite aspect of this product?

Our company's marketing has been vastly enhanced thanks to this platform, which has made it much simpler to gauge the level of interest shown by individual consumers and to quantify the results of individual campaign efforts. Because we have imported all the contacts in these clients, all you have to do to send a campaign is click a button on this platform. Due to the platform's high-quality connection mechanism, we were able to connect it with our CRM database and begin negotiating with leads generated by our advertising campaign right away.

What do you dislike most about this product?

I haven't had any issues with this campaign creation platform at all; it has always performed admirably and provided me with a relatively stable platform that allows me to create campaigns from any device and allows you to monitor those campaigns from anywhere; accessibility is good; and it provides a general panel, where all employees can access the same panel and create, edit, and send campaigns from the same place. Everything works as it should, and I have no complaints.

What recommendations would you give to someone considering this product?

It's really fundamental and easy to understand. In a short time, you and your new hires will be able to master it. To reiterate, I will not suggest this to a large or even medium-sized business because it is well suited to the demands of a smaller company. All things considered, this might be the best option for your business if you find this to make sense.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

Curtis B.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

"Constant contact is a great tool for marketing"

Likeliness to Recommend

7 /10

What differentiates Constant Contact from other similar products?

It's not very expensive. It is simple to use.

What is your favorite aspect of this product?

About ten years ago, I was introduced to Constant Contact and have since watched it develop into a powerful platform for email marketing. Having the ability to work with other office products and having access to templates that are regularly updated are additional major benefits. The app's re-imagined logo and clean interface have piqued my interest. The most recent episode of theirs, titled "Summer Camp," was quite helpful. It's been great to be a part of a global network and community where questions can be addressed and answers can be shared, and I've picked up a lot of tips for optimizing the tool as a result.

What do you dislike most about this product?

If you have certifications, it would be great if Constant Contact could keep your credentials up-to-date so that you may proudly exhibit them.

What recommendations would you give to someone considering this product?

This software comes highly recommended from me due to its intuitive interface and well-designed but flexible email template options. Rates of open emails are reported accurately, and follow-up efforts may be easily organized.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Saves Time

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