Constant Contact Logo
Constant Contact Logo
Constant Contact, Inc.

Constant Contact

Composite Score
8.7 /10
CX Score
8.7 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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In Partnership With SelectHub

Awards & Recognition

Constant Contact won the following awards in the Email Marketing category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

90 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

7% Negative
5% Neutral
88% Positive

Pros

  • Security Protects
  • Reliable
  • Trustworthy
  • Respectful

Feature Ratings

Average 85

Email Delivery

90

Auto-Responders

86

Campaign Management

86

SPAM Compliance

85

Basic Reporting and Analytics

85

Segmentation

83

Email Templates

83

Contact Database

83

Surveys and Polling

83

Content Authoring

83

Sales Intelligence & Conversion Rates

82

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Ease of IT Administration

85

Product Strategy and Rate of Improvement

84

Ease of Data Integration

84

Quality of Features

84

Usability and Intuitiveness

83

Availability and Quality of Training

82

Ease of Customization

81

Vendor Support

80

Breadth of Features

79

Constant Contact Reviews

Harry E.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Convenient platform

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

In order to increase engagement and outcomes for our business, we are now able to contact with individuals wherever they are via SMS, email, or social media, all from a single platform. In other words, it has helped us strengthen our relationships with customers. Additionally, it is simple to keep track of which contacts received, opened, and read each email.

What is your favorite aspect of this product?

The ease is great. If you use Constant Contact for social networks, you only need to make one post and connect the accounts you require. If you use Constant Contact for email, you may send one email to thousands of recipients by building a running list that you can add to. It's quite simple, and the outcomes are truly amazing.

What do you dislike most about this product?

It can be difficult to change some formatting, particularly the gap above and below blocks. Additionally, I've only recently started using event marketing. Understanding how to send follow-up emails to different groups that had answered proved to be very challenging. Additionally, only a select few of the event participant information fields would download.

What recommendations would you give to someone considering this product?

Our main method of reaching out to our network and audience through email blasts is being solved with the aid of Constant Contact. For every blast, they provide the greatest analytics and reports, which allow us to make adjustments and develop new or alternative material that is better suited for our target demographic.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kate B.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"Excellent tool but a bit expensive."

Likeliness to Recommend

8 /10

What differentiates Constant Contact from other similar products?

This application stands out from the crowd because it is simple to learn and adapt to the needs of the user, and it provides a valuable customer service.

What is your favorite aspect of this product?

Constant Contact's best feature is that it's quite simple to use. In addition, I appreciate being able to send emails, post to all of our social media platforms, and run Google ads from a single, centralized location. That was a really well-written and informative report.

What do you dislike most about this product?

Regarding issues with Constant Contact, I haven't had too many. Some methods of managing one's contact list could be simpler to employ. Additionally, more blank templates are required.

What recommendations would you give to someone considering this product?

I highly recommend this program due to its excellent features that make interacting with a large group of people simple. The management of social media networks is made very straightforward by the ease with which email marketing campaigns can be set up and scheduled.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

Keisha B.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Constant Contact is my favorite

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

We have found Constant Contact to be a highly dependable email service. It's loaded with options, and instead of unsubscribing from all of our emails, users may opt out of only the list they want to leave.

What is your favorite aspect of this product?

I appreciate being able to select from a variety of Campaign types and easily modify an existing template to meet my specific needs. While my tenants are gone for the summer, they want to view photos of the property. I have the information showing who received the message and who opened it, which is a great asset because now residents can't claim they didn't get it.

What do you dislike most about this product?

You will lose the email draft if you don't save it. It's possible that the typefaces won't shift or stay in place at times. The display varies between mobile and desktop devices.

What recommendations would you give to someone considering this product?

Constant Contact is a great platform for anyone in need of email marketing. You can be a beginner or advanced; this platform is very user friendly and will get the job done. The customer service is always phenomenal.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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