In Partnership With SelectHub
What is Constant Contact?
Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.
Company Details
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In Partnership With SelectHub
Constant Contact Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Constant Contact.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
90 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Constant Contact?
Pros
- Security Protects
- Reliable
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Auto-Responders
Campaign Management
SPAM Compliance
Basic Reporting and Analytics
Segmentation
Email Templates
Contact Database
Surveys and Polling
Content Authoring
Sales Intelligence & Conversion Rates
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Ease of Customization
Vendor Support
Breadth of Features
Also Featured in...
Marketing Automation - B2C
Score 8.6
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Marketing Automation - B2B
Score 8.6
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Customer Relationship Management - Midmarket
Score 8.1
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Marketing Platforms - Midmarket
Score 7.9
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Constant Contact Reviews
Harry E.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Dec 2022
Convenient platform
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
In order to increase engagement and outcomes for our business, we are now able to contact with individuals wherever they are via SMS, email, or social media, all from a single platform. In other words, it has helped us strengthen our relationships with customers. Additionally, it is simple to keep track of which contacts received, opened, and read each email.
What is your favorite aspect of this product?
The ease is great. If you use Constant Contact for social networks, you only need to make one post and connect the accounts you require. If you use Constant Contact for email, you may send one email to thousands of recipients by building a running list that you can add to. It's quite simple, and the outcomes are truly amazing.
What do you dislike most about this product?
It can be difficult to change some formatting, particularly the gap above and below blocks. Additionally, I've only recently started using event marketing. Understanding how to send follow-up emails to different groups that had answered proved to be very challenging. Additionally, only a select few of the event participant information fields would download.
What recommendations would you give to someone considering this product?
Our main method of reaching out to our network and audience through email blasts is being solved with the aid of Constant Contact. For every blast, they provide the greatest analytics and reports, which allow us to make adjustments and develop new or alternative material that is better suited for our target demographic.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Kate B.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Nov 2022
"Excellent tool but a bit expensive."
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
This application stands out from the crowd because it is simple to learn and adapt to the needs of the user, and it provides a valuable customer service.
What is your favorite aspect of this product?
Constant Contact's best feature is that it's quite simple to use. In addition, I appreciate being able to send emails, post to all of our social media platforms, and run Google ads from a single, centralized location. That was a really well-written and informative report.
What do you dislike most about this product?
Regarding issues with Constant Contact, I haven't had too many. Some methods of managing one's contact list could be simpler to employ. Additionally, more blank templates are required.
What recommendations would you give to someone considering this product?
I highly recommend this program due to its excellent features that make interacting with a large group of people simple. The management of social media networks is made very straightforward by the ease with which email marketing campaigns can be set up and scheduled.
Pros
- Reliable
- Unique Features
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Keisha B.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2022
Constant Contact is my favorite
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
We have found Constant Contact to be a highly dependable email service. It's loaded with options, and instead of unsubscribing from all of our emails, users may opt out of only the list they want to leave.
What is your favorite aspect of this product?
I appreciate being able to select from a variety of Campaign types and easily modify an existing template to meet my specific needs. While my tenants are gone for the summer, they want to view photos of the property. I have the information showing who received the message and who opened it, which is a great asset because now residents can't claim they didn't get it.
What do you dislike most about this product?
You will lose the email draft if you don't save it. It's possible that the typefaces won't shift or stay in place at times. The display varies between mobile and desktop devices.
What recommendations would you give to someone considering this product?
Constant Contact is a great platform for anyone in need of email marketing. You can be a beginner or advanced; this platform is very user friendly and will get the job done. The customer service is always phenomenal.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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