Constant Contact Logo
Constant Contact Logo
Constant Contact, Inc.

Constant Contact

Composite Score
8.7 /10
CX Score
8.7 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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In Partnership With SelectHub

Awards & Recognition

Constant Contact won the following awards in the Email Marketing category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

90 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

7% Negative
5% Neutral
88% Positive

Pros

  • Security Protects
  • Reliable
  • Trustworthy
  • Respectful

Feature Ratings

Average 85

Email Delivery

90

Auto-Responders

86

Campaign Management

86

SPAM Compliance

85

Basic Reporting and Analytics

85

Segmentation

83

Email Templates

83

Contact Database

83

Surveys and Polling

83

Content Authoring

83

Sales Intelligence & Conversion Rates

82

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Ease of IT Administration

85

Product Strategy and Rate of Improvement

84

Ease of Data Integration

84

Quality of Features

84

Usability and Intuitiveness

83

Availability and Quality of Training

82

Ease of Customization

81

Vendor Support

80

Breadth of Features

79

Constant Contact Reviews

Rahul S.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Does the job, but it is a bit pricey

Likeliness to Recommend

7 /10

What differentiates Constant Contact from other similar products?

There are no great value additions in constant contact as compared to the other products.

What is your favorite aspect of this product?

I been using constant contact since 2011 hence I am used to the UI.

What do you dislike most about this product?

Reporting dashboard has limited metrics It allows only an annual subscription Templates are very basic

What recommendations would you give to someone considering this product?

There are numerous better email marketing platforms out there. However, feel free to try it and make your own decision.

Pros

  • Efficient Service
  • Client Friendly Policies
  • Acts with Integrity
  • Helps Innovate

Mark M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Great platform for email marketing

Likeliness to Recommend

8 /10

What differentiates Constant Contact from other similar products?

It's longevity and reputation

What is your favorite aspect of this product?

Ease of use to create email campaigns and simplicity.

What do you dislike most about this product?

Nothing particularly stands out as a problem or a dislike.

What recommendations would you give to someone considering this product?

As good as anything else currently on the market.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Edwin R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

complete solution for email marketing

Likeliness to Recommend

8 /10

What differentiates Constant Contact from other similar products?

Constant Contact has an intuitive and easy to use interface, making it ideal for businesses of all sizes and levels of marketing experience. It also offers a variety of tools for creating and sending email campaigns, including templates, email building, list segmentation, email automation and analytics. integrates with a variety of business tools, such as CRM, web analytics tools, and e-commerce platforms, allowing for better integration with your existing business infrastructure.

What is your favorite aspect of this product?

its variety of tools to help users create and manage email campaigns efficiently. These tools include an email design tool to create personalised content, a campaign tracking tool to understand how recipients interact with content, and an A/B testing tool to test different versions of an email to see which version works best.

What do you dislike most about this product?

its price. Although it offers a great set of tools, the cost of the service might be a bit high for some businesses with tight budgets. In addition, some users may find that mailing list prices can be high depending on the size of the list.

What recommendations would you give to someone considering this product?

I would recommend Constant Contact for its ease of use, wide range of features, integrations, resources and support, and experience in the market.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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