What is Constant Contact?

Powerful email marketing made easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals.

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Awards & Recognition

Constant Contact won the following awards in the Email Marketing category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

87 Likeliness to Recommend

1
Since last award

90 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

8% Negative
5% Neutral
87% Positive

Pros

  • Security Protects
  • Respectful
  • Client Friendly Policies
  • Reliable

Feature Ratings

Average 84

Email Delivery

90

Auto-Responders

86

Campaign Management

86

SPAM Compliance

85

Basic Reporting and Analytics

85

Email Templates

83

Contact Database

83

Segmentation

83

Surveys and Polling

83

Content Authoring

83

Sales Intelligence & Conversion Rates

82

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

86

Ease of IT Administration

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

84

Quality of Features

83

Usability and Intuitiveness

83

Availability and Quality of Training

82

Ease of Customization

80

Vendor Support

79

Breadth of Features

79

Constant Contact Reviews

Shabbir H.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

"This tool is the best choice for email marketing"

Likeliness to Recommend

8 /10

What differentiates Constant Contact from other similar products?

This software stands out from similar products on the market since it can be used with a minimum of effort, yet the quality of its customer support is unrivaled.

What is your favorite aspect of this product?

Very user-friendly for those with little to no experience in email marketing. We find it quite helpful, and it's simple to set up so that our whole staff can collaborate on a task at once.

What do you dislike most about this product?

Unfortunately, the cost keeps rising. I wish there was some way to secure the current rate and keep using it indefinitely. Since this has been our practice for so long, we think it's reasonable.

What recommendations would you give to someone considering this product?

I would recommend it because of how simple it is to use. Very well-organized, featuring list and calendar views, folders, and other list management qualities Campaign management with automated email and social media scheduling.

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Effective Service

Rahul S.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Does the job, but it is a bit pricey

Likeliness to Recommend

7 /10

What differentiates Constant Contact from other similar products?

There are no great value additions in constant contact as compared to the other products.

What is your favorite aspect of this product?

I been using constant contact since 2011 hence I am used to the UI.

What do you dislike most about this product?

Reporting dashboard has limited metrics It allows only an annual subscription Templates are very basic

What recommendations would you give to someone considering this product?

There are numerous better email marketing platforms out there. However, feel free to try it and make your own decision.

Pros

  • Efficient Service
  • Client Friendly Policies
  • Acts with Integrity
  • Helps Innovate

Mark M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Great platform for email marketing

Likeliness to Recommend

8 /10

What differentiates Constant Contact from other similar products?

It's longevity and reputation

What is your favorite aspect of this product?

Ease of use to create email campaigns and simplicity.

What do you dislike most about this product?

Nothing particularly stands out as a problem or a dislike.

What recommendations would you give to someone considering this product?

As good as anything else currently on the market.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

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