Constant Contact Logo
Constant Contact Logo
Constant Contact, Inc.

Constant Contact

Composite Score
8.7 /10
CX Score
8.8 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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In Partnership With SelectHub

Awards & Recognition

Constant Contact won the following awards in the Email Marketing category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

91 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

7% Negative
4% Neutral
89% Positive

Pros

  • Security Protects
  • Reliable
  • Client Friendly Policies
  • Trustworthy

Feature Ratings

Average 85

Email Delivery

90

Auto-Responders

86

Campaign Management

86

SPAM Compliance

85

Basic Reporting and Analytics

84

Email Templates

84

Contact Database

84

Surveys and Polling

84

Segmentation

83

Content Authoring

83

Sales Intelligence & Conversion Rates

83

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Ease of IT Administration

85

Product Strategy and Rate of Improvement

84

Ease of Data Integration

84

Usability and Intuitiveness

84

Quality of Features

84

Availability and Quality of Training

82

Ease of Customization

80

Vendor Support

80

Breadth of Features

80

Constant Contact Reviews

Juli R.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Makes emailing and social media posting easier

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

Constant Contact's website building tools are excellent and I enjoy that they offer email marketing capabilities as well. In my experience with many digital marketing tools, Constant Contact is by far the best. There is no better deal than this.

What is your favorite aspect of this product?

I really enjoy being able to categorize my communities and groups based on email type. With Constant Contact, you can plan ahead and easily use it for any event or holiday of the year.

What do you dislike most about this product?

It is necessary to expand our automation offering. As for automated alternatives, it is simply insufficient. It would be great if we could assign labels to emails based on their behavior. Instead, you can add tags every time a subscriber signs up for a list.

What recommendations would you give to someone considering this product?

Using Constant Contact to plan our campaigns in advance has been a huge help. I can certainly monitor the number of people who have opened our emails and the speed at which our content circulates between them.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Rancy B.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Great Features

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

Ease of Use: Constant Contact has been praised for its user-friendly interface, making it accessible to users with varying levels of technical expertise. The platform offers drag-and-drop features, making it easy to create and customize email campaigns without advanced coding skills. Template Selection: Constant Contact provides a wide variety of professionally designed templates that users can easily customize to match their brand. These templates cover various industries and types of email campaigns.

What is your favorite aspect of this product?

Ease of Use Template Selection

What do you dislike most about this product?

Pricing Structure: Some users find that Constant Contact's pricing can be relatively higher compared to other email marketing platforms, especially for businesses with large subscriber lists. Limited Marketing Automation: While Constant Contact offers basic marketing automation features, it might not be as robust or advanced as some dedicated marketing automation platforms. Businesses with complex automation needs may find the capabilities somewhat limited.

What recommendations would you give to someone considering this product?

Review Pricing Structure: Understand Constant Contact's pricing structure and how it aligns with your budget. Consider factors such as the number of subscribers, the features included in each plan, and any additional costs. Compare pricing with other email marketing platforms to ensure it fits your financial constraints.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tracy S.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Easy to use, has all the features you need!

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

They have a lot of features that make this a better product to use.

What is your favorite aspect of this product?

Blocks! Makes it so much easier to work with, instead of HTML.

What do you dislike most about this product?

Innovation in blocks in limited.

What recommendations would you give to someone considering this product?

Purchase the full version and you will not be disappointed.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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