What is Constant Contact?

Powerful email marketing made easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals.

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Awards & Recognition

Constant Contact won the following awards in the Email Marketing category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

87 Likeliness to Recommend

1
Since last award

90 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

8% Negative
5% Neutral
87% Positive

Pros

  • Security Protects
  • Respectful
  • Client Friendly Policies
  • Reliable

Feature Ratings

Average 84

Email Delivery

90

Auto-Responders

86

Campaign Management

86

SPAM Compliance

85

Basic Reporting and Analytics

85

Email Templates

83

Contact Database

83

Segmentation

83

Surveys and Polling

83

Content Authoring

83

Sales Intelligence & Conversion Rates

82

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

86

Ease of IT Administration

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

84

Quality of Features

83

Usability and Intuitiveness

83

Availability and Quality of Training

82

Ease of Customization

80

Vendor Support

79

Breadth of Features

79

Constant Contact Reviews

Patrick G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Easy Email Administration for Everyone

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

When it comes to programs designed specifically for small companies, Contact Constant stands out as a clear winner. It is a highly pragmatic solution for managing the myriad online business factors (emailing, marketing, automation, data analysis, report generation, administration, customer support, etc.). There is also the bonus of low costs and lightning-fast data transfer speeds.

What is your favorite aspect of this product?

Constant Contact is a popular email marketing platform with several lauded features, including: An intuitive drag-and-drop builder for stunning email marketing campaigns Proactive and reactive email marketing automation In-depth data analysis and reports Contact management and list expansion features included right in Connectivity to a wide range of third-party services and applications.

What do you dislike most about this product?

While I agree that there is need for improvement in the event platform, I do know that it is in the process of being upgraded. I'd love it if they combined their lead generating landing pages with their customizable landing pages so I could make a gorgeous landing page that also collects lead information.

What recommendations would you give to someone considering this product?

Constant Contact has been a huge help to our company since it has allowed many different divisions to easily communicate with their respective constituent groups via email. This method is also effective since it frees up our marketing team from having to personally pen each and every email. We've had success with it, so far. In my mind, it's hard to imagine a situation where it wouldn't be useful. Perhaps, if you have a sizable, autonomous email marketing team.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Barry G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Great Success With Constant Contact!

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

If you need help organizing your email marketing efforts, Constant Contact is an excellent choice. The program is user-friendly and packed with tools that make creating and distributing email newsletters a snap. As an added bonus, the customer care is excellent and responsive whenever I have questions or issues.

What is your favorite aspect of this product?

Constant Contact is a popular choice for email marketing since it has many features that customers like. Easily create polished email campaigns with a drag-and-drop editor Marketing emails that are sent out automatically or in response to certain events In-depth data analysis and reports Tools for organizing connections and expanding mailing lists Integrations with other systems and programs; they may include social networking, customer

What do you dislike most about this product?

There have not been many problems with this program. The monthly client email newsletter is the primary use case for this program at our business; we have not made great use of the more complex capabilities.

What recommendations would you give to someone considering this product?

My go-to email marketing software is Constant Contact. It's superior to similar services like MailChimp and iContact, as well as to ListServe, which is why I suggest using it. As it facilitates the sending of emails that seem professional regardless of industry, it is an excellent choice for enterprises of all sizes. Less ideal for firms who haven't built up an emailing list yet. But, there is a spot to collect email addresses, which is useful for expanding your subscriber base.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anderson K.

  • Role: Human Resources
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Constant Contact Is a Fantastic Tool

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Constant Contact is different from other similar products because it offers excellent results. Moreover, the implementation of Constant Contact is very easy.

What is your favorite aspect of this product?

I like how this email marketing software has been easy to use. Moreover, Constant Contact is a very affordable email marketing tool.

What do you dislike most about this product?

Constant Contact has never disappointed us. The features of Constant Contact are flawless.

What recommendations would you give to someone considering this product?

Constant Contact will meet your business needs because it is highly effective. I do recommend Constant Contact to everyone.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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