Constant Contact Logo Award Winner Product Badge
Constant Contact Logo Award Winner Product Badge
Constant Contact, Inc.

Constant Contact

Composite Score
7.9 /10
CX Score
8.2 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details


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Awards & Recognition

Constant Contact won the following awards in the Marketing Platforms - Midmarket category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

1% Negative
5% Neutral
94% Positive

Pros

  • Trustworthy
  • Acts with Integrity
  • Transparent
  • Friendly Negotiation

Feature Ratings

Average 87

Marketing Analytics

89

Marketing Operations Management

89

Email Marketing Automation

88

Mobile Marketing Management

88

Social Media Marketing Management

87

Advanced Data Segmentation

86

Multi Channel Integration

86

Marketing Workflow Management

86

Advanced Campaign Management

86

Marketing Asset Management

85

Community Marketing Management

83

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

88

Product Strategy and Rate of Improvement

87

Ease of Implementation

87

Breadth of Features

87

Ease of Data Integration

85

Ease of Customization

85

Quality of Features

83

Business Value Created

82

Ease of IT Administration

82

Availability and Quality of Training

82

Vendor Support

81

Constant Contact Reviews

Kathleen W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

This product did not work for me

Likeliness to Recommend

6 /10

What differentiates Constant Contact from other similar products?

Marketo is an expensive platform but is worth considering in comparison to this platform, as it is shows more advanced features, Hubspot is a more popular alternative and serves the same purposes and is worth considering.

What is your favorite aspect of this product?

That I like about this platform is that there are no long term contracts, if I want to change provider I only have to notify 30 days before, my experience has been mainly bad with this platform due to the lack of follow up and interest in my projects by the creator group, I have asked for help and very little has been given to me, I have created marketing campaigns which have been difficult to have an adequate follow up due to the lack of understanding.

What do you dislike most about this product?

has a bad tracking of the cost of the campaigns, it does not have an intuitive design, it does not make deepening in the campaigns, the functionality of sending emails is very slow, as well as the speed of the site, which makes it a platform with many deficiencies that need to be improved.

What recommendations would you give to someone considering this product?

I would not recommend it, it is quite problematic when it comes to managing marketing campaigns, but what was not good for me, maybe for someone else it will not be, it is a matter of trying with the work management of each person, personally it did not work for me.

Pros

  • Inspires Innovation
  • Transparent
  • Trustworthy
  • Fair

Cons

  • Less Effective Service
  • Vendor Friendly Policies

Mumo S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Best Marketing Solution For Business

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

The tool is resourceful in that it not only handles marketing needs but also comes with effective CRM features.

What is your favorite aspect of this product?

I like that this tool is easy to understand and use I like that there are many features and the tool is very handy - it comes with both marketing an CRM features

What do you dislike most about this product?

Nothing to complain about SharpSpring, It is one of the best products I have used in a long time.

What recommendations would you give to someone considering this product?

I would recommend this tool both as a marketing solution and for CRM needs.

Pros

  • Helps Innovate
  • Unique Features
  • Efficient Service
  • Effective Service

Edith K.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Digital and Resourceful Marketing Program.

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

SharpSpring has a social media marketing plan, one that is flexible, and successful in reaching out to many consumers. Again, SharpSpring attracts more support through email marketing, which is direct, and fruitful in reaching out to a wider range of users.

What is your favorite aspect of this product?

SharpSpring breadth of features is something that gives it an easy execution, because it supports diversity. SharpSpring also has a speedy implementation process, which saves on time, and performs marketing procedures effectively.

What do you dislike most about this product?

However, I still question the mobile marketing plan of SharpSpring, because, the developer seem to have missed a lot of details, which can make the program more helpful.

What recommendations would you give to someone considering this product?

SharpSpring has numerous marketing procedures, one of them, being Campaign,Email Marketing, social media marketing, and others. SharpSpring is right and considerate for global marketing strategies.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing