Constant Contact Logo
Constant Contact Logo
Constant Contact, Inc.

Constant Contact

Composite Score
7.9 /10
CX Score
8.1 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details


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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

2
Since last award

96 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

1% Negative
7% Neutral
92% Positive

Pros

  • Trustworthy
  • Acts with Integrity
  • Transparent
  • Friendly Negotiation

Feature Ratings

Average 87

Email Marketing Automation

90

Marketing Analytics

90

Social Media Marketing Management

89

Marketing Operations Management

88

Marketing Asset Management

87

Advanced Data Segmentation

87

Mobile Marketing Management

87

Multi Channel Integration

87

Advanced Campaign Management

86

Community Marketing Management

85

Marketing Workflow Management

84

Vendor Capability Ratings

Average 85

Usability and Intuitiveness

89

Product Strategy and Rate of Improvement

88

Ease of Implementation

88

Breadth of Features

87

Ease of Customization

87

Quality of Features

86

Ease of Data Integration

85

Ease of IT Administration

84

Business Value Created

82

Availability and Quality of Training

82

Vendor Support

79

Constant Contact Reviews

Rachel N.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

leading your way in all marketing steps!

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

Our company is now stable and it's doing very well all thanks to SharpSpring. We now easily generate leads, launch marketing campaigns and mass emails. My utmost favorite one is its reporting feature. We look into our daily analytics, goods and bads, work on them and the next day it’s a totally different game changer for us. I will not say that it helps you turn everything over in just one day but you will be able to change the game with consistency, patience and a good platform.

What is your favorite aspect of this product?

SharpSpring is not your regular marketing platform. It is much more than that! You can easily generate leads, increase sales that will eventually help you boost your revenue. We started using it when we're on the edge of giving up. It was our last shot and I bet you it was worth it.

What do you dislike most about this product?

We can say that it does not work well on iPads. We can switch the device but sometimes when you are working on your on-the-go mode, it is much easier to use an iPad. However, you might face some trouble and issues with it. Don’t worry, just change the device!

What recommendations would you give to someone considering this product?

If you are a growing business or just started, it’s the right platform for you in all aspects. They have very reasonable and flexible contracts. The price is pocket-friendly and you can enhance your growth with a very reasonable software.

Pros

  • Helps Innovate
  • Unique Features
  • Efficient Service
  • Inspires Innovation

Su-Wei Y.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Leading your way in all marketing steps

Likeliness to Recommend

8 /10

What differentiates Constant Contact from other similar products?

A great platform for all types of marketing functionalities at one platform. There is room to improve in the integration part here, it does not integrate really well with other platforms and it becomes a hassle sometimes. If this issue can be resolved this will become much easier for us on so many levels. SharpSpring is not your regular marketing platform. It is much more than that! You can easily generate leads, increase sales that will eventually help you boost your revenue. We started using it when we're on the edge of giving up. It was our last shot and I bet you it was worth it.

What is your favorite aspect of this product?

We can easily generate leads, launch marketing campaigns and mass emails. My most favorite one is its reporting feature. We look into our daily analytics, goods and bads, work on them and the next day it’s a totally different game changer for us. I will not say that it helps you turn everything over in just one day but you will be able to change the game with consistency, patience and a good platform.

What do you dislike most about this product?

We can say that it does not work well on iPads. We can switch the device but sometimes when you are working on your on-the-go mode, it is much easier to use an iPad. However, you might face some trouble and issues with it. Don’t worry, just change the device.

What recommendations would you give to someone considering this product?

It is the right platform for you in all aspects. They have very reasonable and flexible contracts. The price is pocket-friendly and you can enhance your growth with a very reasonable software.

Pros

  • Efficient Service
  • Respectful
  • Fair
  • Acts with Integrity

Kathleen W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

This product did not work for me

Likeliness to Recommend

6 /10

What differentiates Constant Contact from other similar products?

Marketo is an expensive platform but is worth considering in comparison to this platform, as it is shows more advanced features, Hubspot is a more popular alternative and serves the same purposes and is worth considering.

What is your favorite aspect of this product?

That I like about this platform is that there are no long term contracts, if I want to change provider I only have to notify 30 days before, my experience has been mainly bad with this platform due to the lack of follow up and interest in my projects by the creator group, I have asked for help and very little has been given to me, I have created marketing campaigns which have been difficult to have an adequate follow up due to the lack of understanding.

What do you dislike most about this product?

has a bad tracking of the cost of the campaigns, it does not have an intuitive design, it does not make deepening in the campaigns, the functionality of sending emails is very slow, as well as the speed of the site, which makes it a platform with many deficiencies that need to be improved.

What recommendations would you give to someone considering this product?

I would not recommend it, it is quite problematic when it comes to managing marketing campaigns, but what was not good for me, maybe for someone else it will not be, it is a matter of trying with the work management of each person, personally it did not work for me.

Pros

  • Inspires Innovation
  • Transparent
  • Trustworthy
  • Fair

Cons

  • Less Effective Service
  • Vendor Friendly Policies

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