Constant Contact Logo Award Winner Product Badge
Constant Contact Logo Award Winner Product Badge
Constant Contact, Inc.

Constant Contact

Composite Score
7.9 /10
CX Score
8.2 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details


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Awards & Recognition

Constant Contact won the following awards in the Marketing Platforms - Midmarket category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

1% Negative
5% Neutral
94% Positive

Pros

  • Trustworthy
  • Acts with Integrity
  • Transparent
  • Friendly Negotiation

Feature Ratings

Average 87

Marketing Analytics

89

Marketing Operations Management

89

Email Marketing Automation

88

Mobile Marketing Management

88

Social Media Marketing Management

87

Advanced Data Segmentation

86

Multi Channel Integration

86

Marketing Workflow Management

86

Advanced Campaign Management

86

Marketing Asset Management

85

Community Marketing Management

83

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

88

Product Strategy and Rate of Improvement

87

Ease of Implementation

87

Breadth of Features

87

Ease of Data Integration

85

Ease of Customization

85

Quality of Features

83

Business Value Created

82

Ease of IT Administration

82

Availability and Quality of Training

82

Vendor Support

81

Constant Contact Reviews

Yuri G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Excellent tool for marketing process automation

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

SharpSpring has many automation and tracking capabilities that have made our lives much easier. On the one hand, there are the marketing process automations that with practice become easier to set up and save a significant amount of time and energy; we also have a very easy to use email generator and email statistics that allow us to have more accurate overviews of open and click-through rates; on the other hand, we also have the contact manager that is customizable and is of great help for sales teams, customer success, among others.

What is your favorite aspect of this product?

One of the things I like the most about SharpSpring is its email generator, it is one of the most robust and easy to use out there. Moreover, the interface of this software is nice and easy to navigate. Within my organization it has been instrumental in allowing me to automate marketing processes, open a new communication opportunity through email, get campaign information and email statistics and much more.

What do you dislike most about this product?

I find email automations to be useful but also very difficult to set up; other than that there is nothing I don't like about this software.

What recommendations would you give to someone considering this product?

It is a great marketing alternative especially for small to medium sized businesses; it is robust, easy to use, has an easy to understand interface and useful features that make life easier for teams while bringing them closer to customers. Highly recommended.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Su-Wei Y.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Leading your way in all marketing steps

Likeliness to Recommend

8 /10

What differentiates Constant Contact from other similar products?

A great platform for all types of marketing functionalities at one platform. There is room to improve in the integration part here, it does not integrate really well with other platforms and it becomes a hassle sometimes. If this issue can be resolved this will become much easier for us on so many levels. SharpSpring is not your regular marketing platform. It is much more than that! You can easily generate leads, increase sales that will eventually help you boost your revenue. We started using it when we're on the edge of giving up. It was our last shot and I bet you it was worth it.

What is your favorite aspect of this product?

We can easily generate leads, launch marketing campaigns and mass emails. My most favorite one is its reporting feature. We look into our daily analytics, goods and bads, work on them and the next day it’s a totally different game changer for us. I will not say that it helps you turn everything over in just one day but you will be able to change the game with consistency, patience and a good platform.

What do you dislike most about this product?

We can say that it does not work well on iPads. We can switch the device but sometimes when you are working on your on-the-go mode, it is much easier to use an iPad. However, you might face some trouble and issues with it. Don’t worry, just change the device.

What recommendations would you give to someone considering this product?

It is the right platform for you in all aspects. They have very reasonable and flexible contracts. The price is pocket-friendly and you can enhance your growth with a very reasonable software.

Pros

  • Efficient Service
  • Respectful
  • Fair
  • Acts with Integrity

Rachel N.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

leading your way in all marketing steps!

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

Our company is now stable and it's doing very well all thanks to SharpSpring. We now easily generate leads, launch marketing campaigns and mass emails. My utmost favorite one is its reporting feature. We look into our daily analytics, goods and bads, work on them and the next day it’s a totally different game changer for us. I will not say that it helps you turn everything over in just one day but you will be able to change the game with consistency, patience and a good platform.

What is your favorite aspect of this product?

SharpSpring is not your regular marketing platform. It is much more than that! You can easily generate leads, increase sales that will eventually help you boost your revenue. We started using it when we're on the edge of giving up. It was our last shot and I bet you it was worth it.

What do you dislike most about this product?

We can say that it does not work well on iPads. We can switch the device but sometimes when you are working on your on-the-go mode, it is much easier to use an iPad. However, you might face some trouble and issues with it. Don’t worry, just change the device!

What recommendations would you give to someone considering this product?

If you are a growing business or just started, it’s the right platform for you in all aspects. They have very reasonable and flexible contracts. The price is pocket-friendly and you can enhance your growth with a very reasonable software.

Pros

  • Helps Innovate
  • Unique Features
  • Efficient Service
  • Inspires Innovation