Constant Contact Logo Award Winner Product Badge
Constant Contact Logo Award Winner Product Badge
Constant Contact, Inc.

Constant Contact

Composite Score
7.9 /10
CX Score
8.2 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details


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Awards & Recognition

Constant Contact won the following awards in the Marketing Platforms - Midmarket category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

1% Negative
5% Neutral
94% Positive

Pros

  • Trustworthy
  • Acts with Integrity
  • Transparent
  • Friendly Negotiation

Feature Ratings

Average 87

Marketing Analytics

89

Marketing Operations Management

89

Email Marketing Automation

88

Mobile Marketing Management

88

Social Media Marketing Management

87

Advanced Data Segmentation

86

Multi Channel Integration

86

Marketing Workflow Management

86

Advanced Campaign Management

86

Marketing Asset Management

85

Community Marketing Management

83

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

88

Product Strategy and Rate of Improvement

87

Ease of Implementation

87

Breadth of Features

87

Ease of Data Integration

85

Ease of Customization

85

Quality of Features

83

Business Value Created

82

Ease of IT Administration

82

Availability and Quality of Training

82

Vendor Support

81

Constant Contact Reviews

Alyse R.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

sharpspring is the best

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

It is better to use SharpSpring than other programs since it provides better customer service, is simple to use, and has several features.

What is your favorite aspect of this product?

We've used SharpSpring for our own marketing automation, email campaigns, and social media promotions. It's been a great experience for our customers because of our ability to generate prospects. We use SharpSpring to automate cross-selling and to remain in contact with current clients since it provides a wealth of information about how leads are produced. Before SharpSpring, we considered both HubSpot and Infusionsoft, but SharpSpring is the greatest fit for us. Totally worth every cent.

What do you dislike most about this product?

Monitoring of social media should be done more effectively. In all other respects, this is an excellent product.

What recommendations would you give to someone considering this product?

Before SharpSpring, we considered both HubSpot and Infusionsoft, but SharpSpring is the best option for us. Absolutely worth every cent and more.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

Jade L.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

A very honed tool.

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

This tool has helped us a lot in generating numerous leads and converting them into our regular customers. Our emails can be tracked into the CRM and we no more have to copy/paste all our conversations. This is a real pleasure. Pretty forms can be created easily. It offers a powerful and valuable integration and has reduced the workload .It ensures that go side-by-side and can have an integrated approach.

What is your favorite aspect of this product?

our customers as well as for ourselves for different purposes like automated marketing, email marketing, and social media marketing. leads that we provided them with – thanks to SharpSpring. SharpSpring provides a great deal of insight about the leads and we also make use of the automation tools for cross-selling.

What do you dislike most about this product?

The least inspiring part of SharpSpring is its email builder because it offers a limited number of design options. Also, the editing demands more time than normal, especially for the newcomers which indicates a steeper learning curve.

What recommendations would you give to someone considering this product?

If you are planning on using SharpSpring, do take the online classes for a better understanding and more efficient usage of the tool. you will quickly learn how to portray the complete picture. Best of luck!

Pros

  • Reliable
  • Effective Service
  • Respectful
  • Client Friendly Policies

Niya L.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

SharpSpring is phenomenal for marketing

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

Something I like most about this CRM is how exceptionally adaptable it is. It's the capability to permit me to all the more enough and productively deal with our lead data set and better band together with clients. SharpSpring is extraordinarily simple to utilize, so very little preparation is required, and it's likewise incredible for promoting, email utilization, client following, contact pages, marketing task mechanization, and significantly more inside a similar climate. It's phenomenal

What is your favorite aspect of this product?

It accomplishes such a great deal of stuff! Furthermore, they are continuously emerging with new highlights. Simply last week they presented site talk instruments. We can dispose of one more program and it'll be more coordinated than any other time in recent memory. It truly appears as though they're buckling down on improving their framework constantly. It profoundly includes rich and permits us to tweak such countless things.

What do you dislike most about this product?

A piece overpowering and once in a while there are a few buggy things or stupid things. Be that as it may, they appear to be really receptive to fixing them. We needed to utilize Zapier to get a portion of the reconciliations working with Acuity Scheduling and our site. There aren't however many mixes as HubSpot for instance. We do wish there were more mixes so we don't have to involve Zapier so much

What recommendations would you give to someone considering this product?

SharpSpring is incredible for our association in that it's not difficult to utilize and simple to learn. The open doors are noticeable, it's not difficult to add custom fields, and it's not difficult to add data and move leads through the deals pipeline. According to an administration point of view, it appears to give clear announcing and signs of the group's following to objective.

Pros

  • Inspires Innovation
  • Saves Time
  • Acts with Integrity
  • Friendly Negotiation