Constant Contact Logo
Constant Contact Logo
Constant Contact, Inc.

Constant Contact

Composite Score
7.9 /10
CX Score
8.1 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details


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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

2
Since last award

96 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

1% Negative
7% Neutral
92% Positive

Pros

  • Trustworthy
  • Acts with Integrity
  • Transparent
  • Friendly Negotiation

Feature Ratings

Average 87

Email Marketing Automation

90

Marketing Analytics

90

Social Media Marketing Management

89

Marketing Operations Management

88

Marketing Asset Management

87

Advanced Data Segmentation

87

Mobile Marketing Management

87

Multi Channel Integration

87

Advanced Campaign Management

86

Community Marketing Management

85

Marketing Workflow Management

84

Vendor Capability Ratings

Average 85

Usability and Intuitiveness

89

Product Strategy and Rate of Improvement

88

Ease of Implementation

88

Breadth of Features

87

Ease of Customization

87

Quality of Features

86

Ease of Data Integration

85

Ease of IT Administration

84

Business Value Created

82

Availability and Quality of Training

82

Vendor Support

79

Constant Contact Reviews

Jade L.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

A very honed tool.

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

This tool has helped us a lot in generating numerous leads and converting them into our regular customers. Our emails can be tracked into the CRM and we no more have to copy/paste all our conversations. This is a real pleasure. Pretty forms can be created easily. It offers a powerful and valuable integration and has reduced the workload .It ensures that go side-by-side and can have an integrated approach.

What is your favorite aspect of this product?

our customers as well as for ourselves for different purposes like automated marketing, email marketing, and social media marketing. leads that we provided them with – thanks to SharpSpring. SharpSpring provides a great deal of insight about the leads and we also make use of the automation tools for cross-selling.

What do you dislike most about this product?

The least inspiring part of SharpSpring is its email builder because it offers a limited number of design options. Also, the editing demands more time than normal, especially for the newcomers which indicates a steeper learning curve.

What recommendations would you give to someone considering this product?

If you are planning on using SharpSpring, do take the online classes for a better understanding and more efficient usage of the tool. you will quickly learn how to portray the complete picture. Best of luck!

Pros

  • Reliable
  • Effective Service
  • Respectful
  • Client Friendly Policies

Niya L.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

SharpSpring is phenomenal for marketing

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

Something I like most about this CRM is how exceptionally adaptable it is. It's the capability to permit me to all the more enough and productively deal with our lead data set and better band together with clients. SharpSpring is extraordinarily simple to utilize, so very little preparation is required, and it's likewise incredible for promoting, email utilization, client following, contact pages, marketing task mechanization, and significantly more inside a similar climate. It's phenomenal

What is your favorite aspect of this product?

It accomplishes such a great deal of stuff! Furthermore, they are continuously emerging with new highlights. Simply last week they presented site talk instruments. We can dispose of one more program and it'll be more coordinated than any other time in recent memory. It truly appears as though they're buckling down on improving their framework constantly. It profoundly includes rich and permits us to tweak such countless things.

What do you dislike most about this product?

A piece overpowering and once in a while there are a few buggy things or stupid things. Be that as it may, they appear to be really receptive to fixing them. We needed to utilize Zapier to get a portion of the reconciliations working with Acuity Scheduling and our site. There aren't however many mixes as HubSpot for instance. We do wish there were more mixes so we don't have to involve Zapier so much

What recommendations would you give to someone considering this product?

SharpSpring is incredible for our association in that it's not difficult to utilize and simple to learn. The open doors are noticeable, it's not difficult to add custom fields, and it's not difficult to add data and move leads through the deals pipeline. According to an administration point of view, it appears to give clear announcing and signs of the group's following to objective.

Pros

  • Inspires Innovation
  • Saves Time
  • Acts with Integrity
  • Friendly Negotiation

Yuri G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Excellent tool for marketing process automation

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

SharpSpring has many automation and tracking capabilities that have made our lives much easier. On the one hand, there are the marketing process automations that with practice become easier to set up and save a significant amount of time and energy; we also have a very easy to use email generator and email statistics that allow us to have more accurate overviews of open and click-through rates; on the other hand, we also have the contact manager that is customizable and is of great help for sales teams, customer success, among others.

What is your favorite aspect of this product?

One of the things I like the most about SharpSpring is its email generator, it is one of the most robust and easy to use out there. Moreover, the interface of this software is nice and easy to navigate. Within my organization it has been instrumental in allowing me to automate marketing processes, open a new communication opportunity through email, get campaign information and email statistics and much more.

What do you dislike most about this product?

I find email automations to be useful but also very difficult to set up; other than that there is nothing I don't like about this software.

What recommendations would you give to someone considering this product?

It is a great marketing alternative especially for small to medium sized businesses; it is robust, easy to use, has an easy to understand interface and useful features that make life easier for teams while bringing them closer to customers. Highly recommended.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

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