Constant Contact Logo
Constant Contact Logo
Constant Contact, Inc.

Constant Contact

Composite Score
7.9 /10
CX Score
8.1 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

2
Since last award

96 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

1% Negative
7% Neutral
92% Positive

Pros

  • Trustworthy
  • Acts with Integrity
  • Transparent
  • Friendly Negotiation

Feature Ratings

Average 87

Email Marketing Automation

90

Marketing Analytics

90

Social Media Marketing Management

89

Marketing Operations Management

88

Marketing Asset Management

87

Advanced Data Segmentation

87

Mobile Marketing Management

87

Multi Channel Integration

87

Advanced Campaign Management

86

Community Marketing Management

85

Marketing Workflow Management

84

Vendor Capability Ratings

Average 85

Usability and Intuitiveness

89

Product Strategy and Rate of Improvement

88

Ease of Implementation

88

Breadth of Features

87

Ease of Customization

87

Quality of Features

86

Ease of Data Integration

85

Ease of IT Administration

84

Business Value Created

82

Availability and Quality of Training

82

Vendor Support

79

Constant Contact Reviews

Sandy R.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"Very comprehensive and useful platform."

Likeliness to Recommend

8 /10

What differentiates Constant Contact from other similar products?

The intuitive UI and quick responses from all of the Sharpspring staff set this program apart, but the program's superiority lies in the quality of its support.

What is your favorite aspect of this product?

The fact that it can communicate directly with the majority of standard applications is undoubtedly its strongest feature.... An all-encompassing platform from which you may manage your digital marketing and your connections with clients. Multiple tools, including sales and marketing modules, reports, landing pages, and electronic forms. In your business, this is an absolute must.

What do you dislike most about this product?

They are extremely picky about the information in your database and may request that you contact their compliance office to make sure you are in accordance with the law.

What recommendations would you give to someone considering this product?

We investigated HubSpot and Infusionsoft prior to deciding that SharpSpring is the superior option. Really, Worth the cost.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

Cristiana Elena S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Great product if you need a cheap alternative.

Likeliness to Recommend

7 /10

What differentiates Constant Contact from other similar products?

It is easy to use, the features are proeminently displayed, the sales management function works great, it is easy to integrate with other system via APIs, cheap compared with the other existing CRM tools on the market, the marketing automation function is very intuitive.

What is your favorite aspect of this product?

The fact that it has everything a CRM should but at the fraction of the cost.

What do you dislike most about this product?

The reporting dashbord is not very customizable and the social media planner doesn't allow video scheduling. ALso, the emails are very difficult to build in such a way that they are displaying ok with the most of email providers; the email building functionality os really not their forte point.

What recommendations would you give to someone considering this product?

If you need to have access to bespoke raports and be able to also schedule social media content, have a reserach into it as it might give you some hard times. Other than this, it is a very good product, it works as it shoulds, a bit slow but it does what it is built to do.

Pros

  • Trustworthy
  • Respectful
  • Client Friendly Policies
  • Fair

Cons

  • Charges for Enhancements

Jose Ramon C.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Sharpspring as constant communication

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Sharpspring, a constant contact company, is a revenue-boosting marketing platform that helps small businesses generate leads, improve conversions to sales and generate higher returns on marketing investment. The platform, open foundation and customer support, along with flexible contracts, are aimed at.

What is your favorite aspect of this product?

Excellent sales flow, sales reporting, marketing automation, email mechanization and email marketing. Email marketing with user friendly frameworks, the easy way to analyze and have results of everything with the reporting area and of course excellent customer service, taking into account a feasible connectivity with all the tools you have already counted on.

What do you dislike most about this product?

They are very picky about the grade of your database and sometimes require you to talk to your compliance department to experience that you are doing things right, although that is not always all bad. Issues with the page and email toggle resulted in unresolved support requests.

What recommendations would you give to someone considering this product?

It adapts well to the collectivity of marketing needs and functions. It is manageable to create landing pages on the website and use them to send newsletters to specific segments. The online contribution table is always quick and handles questions. I find the social networking tool a little difficult to use in representation with other tools I've used before. That prioritizes some work.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Efficient Service
  • Respectful

Most Popular Constant Contact Comparisons