What is Constant Contact?
Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
2
Since last award
96 Plan to Renew
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Constant Contact?
Pros
- Trustworthy
- Acts with Integrity
- Transparent
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Marketing Automation
Marketing Analytics
Social Media Marketing Management
Marketing Operations Management
Marketing Asset Management
Advanced Data Segmentation
Mobile Marketing Management
Multi Channel Integration
Advanced Campaign Management
Community Marketing Management
Marketing Workflow Management
Vendor Capability Ratings
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Implementation
Breadth of Features
Ease of Customization
Quality of Features
Ease of Data Integration
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Vendor Support
Also Featured in...
Email Marketing
Score 8.7
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Marketing Automation - B2C
Score 8.6
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Marketing Automation - B2B
Score 8.6
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Customer Relationship Management - Midmarket
Score 8.1
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Constant Contact Reviews
Sandy R.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Nov 2022
"Very comprehensive and useful platform."
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
The intuitive UI and quick responses from all of the Sharpspring staff set this program apart, but the program's superiority lies in the quality of its support.
What is your favorite aspect of this product?
The fact that it can communicate directly with the majority of standard applications is undoubtedly its strongest feature.... An all-encompassing platform from which you may manage your digital marketing and your connections with clients. Multiple tools, including sales and marketing modules, reports, landing pages, and electronic forms. In your business, this is an absolute must.
What do you dislike most about this product?
They are extremely picky about the information in your database and may request that you contact their compliance office to make sure you are in accordance with the law.
What recommendations would you give to someone considering this product?
We investigated HubSpot and Infusionsoft prior to deciding that SharpSpring is the superior option. Really, Worth the cost.
Pros
- Reliable
- Unique Features
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Cristiana Elena S.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Nov 2022
Great product if you need a cheap alternative.
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
It is easy to use, the features are proeminently displayed, the sales management function works great, it is easy to integrate with other system via APIs, cheap compared with the other existing CRM tools on the market, the marketing automation function is very intuitive.
What is your favorite aspect of this product?
The fact that it has everything a CRM should but at the fraction of the cost.
What do you dislike most about this product?
The reporting dashbord is not very customizable and the social media planner doesn't allow video scheduling. ALso, the emails are very difficult to build in such a way that they are displaying ok with the most of email providers; the email building functionality os really not their forte point.
What recommendations would you give to someone considering this product?
If you need to have access to bespoke raports and be able to also schedule social media content, have a reserach into it as it might give you some hard times. Other than this, it is a very good product, it works as it shoulds, a bit slow but it does what it is built to do.
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Fair
Cons
- Charges for Enhancements
Please tell us why you think this review should be flagged.
Jose Ramon C.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Oct 2022
Sharpspring as constant communication
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Sharpspring, a constant contact company, is a revenue-boosting marketing platform that helps small businesses generate leads, improve conversions to sales and generate higher returns on marketing investment. The platform, open foundation and customer support, along with flexible contracts, are aimed at.
What is your favorite aspect of this product?
Excellent sales flow, sales reporting, marketing automation, email mechanization and email marketing. Email marketing with user friendly frameworks, the easy way to analyze and have results of everything with the reporting area and of course excellent customer service, taking into account a feasible connectivity with all the tools you have already counted on.
What do you dislike most about this product?
They are very picky about the grade of your database and sometimes require you to talk to your compliance department to experience that you are doing things right, although that is not always all bad. Issues with the page and email toggle resulted in unresolved support requests.
What recommendations would you give to someone considering this product?
It adapts well to the collectivity of marketing needs and functions. It is manageable to create landing pages on the website and use them to send newsletters to specific segments. The online contribution table is always quick and handles questions. I find the social networking tool a little difficult to use in representation with other tools I've used before. That prioritizes some work.
Pros
- Helps Innovate
- Performance Enhancing
- Efficient Service
- Respectful
Please tell us why you think this review should be flagged.
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