Constant Contact Logo Award Winner Product Badge
Constant Contact Logo Award Winner Product Badge
Constant Contact, Inc.

Constant Contact

Composite Score
7.9 /10
CX Score
8.2 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details


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Awards & Recognition

Constant Contact won the following awards in the Marketing Platforms - Midmarket category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

1% Negative
5% Neutral
94% Positive

Pros

  • Trustworthy
  • Acts with Integrity
  • Transparent
  • Friendly Negotiation

Feature Ratings

Average 87

Marketing Analytics

89

Marketing Operations Management

89

Email Marketing Automation

88

Mobile Marketing Management

88

Social Media Marketing Management

87

Advanced Data Segmentation

86

Multi Channel Integration

86

Marketing Workflow Management

86

Advanced Campaign Management

86

Marketing Asset Management

85

Community Marketing Management

83

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

88

Product Strategy and Rate of Improvement

87

Ease of Implementation

87

Breadth of Features

87

Ease of Data Integration

85

Ease of Customization

85

Quality of Features

83

Business Value Created

82

Ease of IT Administration

82

Availability and Quality of Training

82

Vendor Support

81

Constant Contact Reviews

Luiz C.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Must use in automation!!!

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

As a user, I can tell you that SharpSpring stands out from other similar products in a few ways. Firstly, SharpSpring offers a robust set of marketing automation tools that are designed to help businesses of all sizes streamline their marketing efforts. This includes lead management, email marketing, landing pages, social media management, analytics, and more. Another thing that sets SharpSpring apart is its commitment to providing personalized support and training to its users. They offer live chat, phone support, and email support, as well as a library of resources like video tutorials and helpful articles.

What is your favorite aspect of this product?

SharpSpring's comprehensive marketing automation tools, user-friendly interface, and attentive support team.

What do you dislike most about this product?

I experience occasional technical issues, such as slow loading times or glitches in the platform. Additionally, the reporting capabilities of SharpSpring could be improved to provide more detailed and customizable analytics.

What recommendations would you give to someone considering this product?

I would present SharpSpring as a comprehensive and flexible marketing automation solution with a strong support team and a track record of success for businesses of all sizes.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Acts with Integrity

Michael J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A marketing automation system

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

With the help of SharpSpring's user-friendly platform, we can handle a variety of marketing and client activities. We can drastically cut the hours spent on marketing duties while frequently engaging our clients' prospects and increasing overall revenues. This comprises persona-focused automated messaging systems, transparent sales pipelines, and marketing automation.

What is your favorite aspect of this product?

To assist you in creating effective email marketing campaigns, SharpSpring provides a variety of tools and is constantly adding new ones. SharpSpring's incredible customizability makes all tasks simpler. Contact lists can be easily imported and customized as well. SharpSpring You can construct one-of-a-kind campaigns by utilizing the numerous concepts and distinctive templates it offers. These campaigns can also be modified and saved as draughts for later use.

What do you dislike most about this product?

We use the automated tool provided by SharpSpring to cross-sell products to existing customers and stay in touch with them. SharpSpring also provides a plethora of information about the techniques used to create leads. Before choosing SharpSpring, we gave HubSpot and Infusionsoft some thought, but SharpSpring turned out to be the ideal option for us. 100% worthwhile.

What recommendations would you give to someone considering this product?

One of SharpSpring's IT heads acknowledged that the email report data is BS and that there is no escalation process for customer support requests that need skills beyond that of customer care professionals. The report data within SS differs from the report data exported, the data in the email is horrible, and the excel file contains duplicate headline titles with specific facts and implications.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cristiana Elena S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Great product if you need a cheap alternative.

Likeliness to Recommend

7 /10

What differentiates Constant Contact from other similar products?

It is easy to use, the features are proeminently displayed, the sales management function works great, it is easy to integrate with other system via APIs, cheap compared with the other existing CRM tools on the market, the marketing automation function is very intuitive.

What is your favorite aspect of this product?

The fact that it has everything a CRM should but at the fraction of the cost.

What do you dislike most about this product?

The reporting dashbord is not very customizable and the social media planner doesn't allow video scheduling. ALso, the emails are very difficult to build in such a way that they are displaying ok with the most of email providers; the email building functionality os really not their forte point.

What recommendations would you give to someone considering this product?

If you need to have access to bespoke raports and be able to also schedule social media content, have a reserach into it as it might give you some hard times. Other than this, it is a very good product, it works as it shoulds, a bit slow but it does what it is built to do.

Pros

  • Trustworthy
  • Respectful
  • Client Friendly Policies
  • Fair

Cons

  • Charges for Enhancements