Constant Contact Logo Award Winner Product Badge
Constant Contact Logo Award Winner Product Badge
Constant Contact, Inc.

Constant Contact

Composite Score
8.6 /10
CX Score
8.8 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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Awards & Recognition

Constant Contact won the following awards in the Marketing Automation - B2B category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

1% Negative
9% Neutral
90% Positive

Pros

  • Respectful
  • Trustworthy
  • Fair
  • Security Protects

Feature Ratings

Average 83

Email Marketing Automation

88

Marketing Project Management

86

Customer Journey Modelling

86

Marketing Analytics

85

Marketing Asset Management

82

Mobile Marketing Management

82

Social Media Marketing Management

79

Recommended Best Action

74

Opportunity Pipeline Tracking

72

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

83

Quality of Features

83

Breadth of Features

82

Vendor Support

82

Availability and Quality of Training

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Ease of Customization

79

Ease of IT Administration

79

Constant Contact Reviews

Jorge P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Understand the value of electronic correspondence

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

This is a marketing platform by electronic correspondence that is how we talk about the differences of other systems. It enables organizations and companies to produce and send effective emails that can be the desired goals. It is simple to use and its intuitive interface allows the management of its correspondence lists, design attractive emails, plan your delivery and measure your performance.

What is your favorite aspect of this product?

This is an intuitive instrument that also has a vast diversity of templates that allow it to design custom -easy and easily personalized emails. It fascinates me since with this study instrument you can measure the performance of your campaigns in terms of openings, clicks, subscription songs and conversions to improve your tactics.

What do you dislike most about this product?

Thanks to its vast diversity of templates, it could be difficult to customize their electronic correspondence to highlight its participants.

What recommendations would you give to someone considering this product?

You can integrate your constant contact account with other marketing tools such as WordPress, Facebook, Shopify and others to further increase your online presence.

Pros

  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Caring

Luiz C.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Must use in automation!!!

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

As a user, I can tell you that SharpSpring stands out from other similar products in a few ways. Firstly, SharpSpring offers a robust set of marketing automation tools that are designed to help businesses of all sizes streamline their marketing efforts. This includes lead management, email marketing, landing pages, social media management, analytics, and more. Another thing that sets SharpSpring apart is its commitment to providing personalized support and training to its users. They offer live chat, phone support, and email support, as well as a library of resources like video tutorials and helpful articles.

What is your favorite aspect of this product?

SharpSpring's comprehensive marketing automation tools, user-friendly interface, and attentive support team.

What do you dislike most about this product?

I experience occasional technical issues, such as slow loading times or glitches in the platform. Additionally, the reporting capabilities of SharpSpring could be improved to provide more detailed and customizable analytics.

What recommendations would you give to someone considering this product?

I would present SharpSpring as a comprehensive and flexible marketing automation solution with a strong support team and a track record of success for businesses of all sizes.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Acts with Integrity

Douglas T.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

The victor is Constant Contact.

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

The ability to manage distribution lists and contact segmentation for targeted marketing campaigns; the breadth of available email template designs and personalization tools; the speed with which users can adopt the system; the real-time visibility into the success or failure of campaigns; and the ability to adapt marketing strategies in response to the data gleaned from those campaigns.

What is your favorite aspect of this product?

Businesses have a significantly greater chance of success when they use Constant Contact, since it is the simplest solution available for driving campaigns. What's more cooler is that you may retry messages on the fly and direct them to certain records if necessary. We can identify which messages were viewed, and the technology automatically forwards users to a digest to ensure they don't receive duplicate emails. We may quickly and easily choose a template from Constant Contact and customize it to our needs. The platform offers a wide variety of pre-made designs with unique structures that facilitate the development of advertising campaigns.

What do you dislike most about this product?

While composing an email, I've found the UI to be a little buggy at times. It's not always obvious where the buttons are that let you alter the background color or make other changes. I also dislike that you can't look up past emails by the sender's name using the search bar. I'm aware that I can sort my emails into different categories based on when they were sent, but it would be convenient if I could also search for a certain phrase in the subject line.

What recommendations would you give to someone considering this product?

Especially for organizations with limited resources for growth and marketing, I find this to be an invaluable tool. Even though you should have a higher opening rate thanks to permission-based marketing, we can't seem to achieve it. No one will receive the emails unless they have signed up for them. Instead of using Constant Contact to deliver the message, you should use another method. I like the visual appearance you get from using the Constant Contact templates, too. The templates are essential since I lack the necessary design abilities.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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