Constant Contact Logo Award Winner Product Badge
Constant Contact Logo Award Winner Product Badge
Constant Contact, Inc.

Constant Contact

Composite Score
8.6 /10
CX Score
8.8 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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In Partnership With SelectHub

Awards & Recognition

Constant Contact won the following awards in the Marketing Automation - B2B category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
90%
Negotiation and Contract:
87%
Conflict Resolution:
91%
Strategy & Innovation:
86%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

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2% Negative
9% Neutral
89% Positive

Pros

  • Respectful
  • Trustworthy
  • Fair
  • Security Protects

Feature Ratings

Average 83

Email Marketing Automation

87

Customer Journey Modelling

86

Marketing Project Management

85

Marketing Analytics

84

Conversion Propensity Modeling

84

Mobile Marketing Management

83

Marketing Asset Management

83

Social Media Marketing Management

79

Opportunity Pipeline Tracking

78

Recommended Best Action

75

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Usability and Intuitiveness

82

Vendor Support

82

Ease of Data Integration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Ease of IT Administration

80

Constant Contact Reviews

Ronald B.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Constant Contact is great, use it!

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Lot of different features that are particularly great when using for internal drip communications. Lots of other benefits and positives related to this product as well.

What is your favorite aspect of this product?

The easy way it allows for various campaigns to managed, including content variation and contact/mail list management.

What do you dislike most about this product?

I feel like the templating options and functionality could be better and/or easier to use/implement, although otherwise great!

What recommendations would you give to someone considering this product?

A great product for a lot of different functionalities, particularly for internal use!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jorge P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Understand the value of electronic correspondence

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

This is a marketing platform by electronic correspondence that is how we talk about the differences of other systems. It enables organizations and companies to produce and send effective emails that can be the desired goals. It is simple to use and its intuitive interface allows the management of its correspondence lists, design attractive emails, plan your delivery and measure your performance.

What is your favorite aspect of this product?

This is an intuitive instrument that also has a vast diversity of templates that allow it to design custom -easy and easily personalized emails. It fascinates me since with this study instrument you can measure the performance of your campaigns in terms of openings, clicks, subscription songs and conversions to improve your tactics.

What do you dislike most about this product?

Thanks to its vast diversity of templates, it could be difficult to customize their electronic correspondence to highlight its participants.

What recommendations would you give to someone considering this product?

You can integrate your constant contact account with other marketing tools such as WordPress, Facebook, Shopify and others to further increase your online presence.

Pros

  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Caring

Paul O.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Effective for Email Marketing

Likeliness to Recommend

8 /10

What differentiates Constant Contact from other similar products?

Ease of Use Unlike many competitors, Constant Contact offers live phone support, which is a major advantage for users who need hands-on assistance.

What is your favorite aspect of this product?

One of the best i think is the aspects of Constant Contact having strong customer support and ease to use Additionally, the live phone support sets it apart from many competitors like Mailchimp, which rely mostly on chat or email support.

What do you dislike most about this product?

The biggest drawback of Constant Contact is its limited advanced automation features compared to competitors like HubSpot, Klaviyo, or ActiveCampaign.

What recommendations would you give to someone considering this product?

Great for Beginners & Small Businesses Best for Email-Focused Campaigns

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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