

In Partnership With SelectHub

What is Constant Contact?
Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.
Company Details
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In Partnership With SelectHub
Constant Contact Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Constant Contact.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
98 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 90%
- Negotiation and Contract:
- 87%
- Conflict Resolution:
- 91%
- Strategy & Innovation:
- 86%
- Service Experience:
- 90%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Constant Contact?
Pros
- Respectful
- Trustworthy
- Fair
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Marketing Automation
Customer Journey Modelling
Marketing Project Management
Marketing Analytics
Conversion Propensity Modeling
Mobile Marketing Management
Marketing Asset Management
Social Media Marketing Management
Opportunity Pipeline Tracking
Recommended Best Action
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Ease of IT Administration
Also Featured in...
Email Marketing
Score 8.7
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Marketing Automation - B2C
Score 8.6
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Customer Relationship Management - Midmarket
Score 8.1
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Marketing Platforms - Midmarket
Score 7.9
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Constant Contact Reviews
Ronald B.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Aug 2023
Constant Contact is great, use it!
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Lot of different features that are particularly great when using for internal drip communications. Lots of other benefits and positives related to this product as well.
What is your favorite aspect of this product?
The easy way it allows for various campaigns to managed, including content variation and contact/mail list management.
What do you dislike most about this product?
I feel like the templating options and functionality could be better and/or easier to use/implement, although otherwise great!
What recommendations would you give to someone considering this product?
A great product for a lot of different functionalities, particularly for internal use!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Jorge P.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2023
Understand the value of electronic correspondence
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
This is a marketing platform by electronic correspondence that is how we talk about the differences of other systems. It enables organizations and companies to produce and send effective emails that can be the desired goals. It is simple to use and its intuitive interface allows the management of its correspondence lists, design attractive emails, plan your delivery and measure your performance.
What is your favorite aspect of this product?
This is an intuitive instrument that also has a vast diversity of templates that allow it to design custom -easy and easily personalized emails. It fascinates me since with this study instrument you can measure the performance of your campaigns in terms of openings, clicks, subscription songs and conversions to improve your tactics.
What do you dislike most about this product?
Thanks to its vast diversity of templates, it could be difficult to customize their electronic correspondence to highlight its participants.
What recommendations would you give to someone considering this product?
You can integrate your constant contact account with other marketing tools such as WordPress, Facebook, Shopify and others to further increase your online presence.
Pros
- Reliable
- Performance Enhancing
- Inspires Innovation
- Caring
Please tell us why you think this review should be flagged.
Paul O.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2025
Effective for Email Marketing
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Ease of Use Unlike many competitors, Constant Contact offers live phone support, which is a major advantage for users who need hands-on assistance.
What is your favorite aspect of this product?
One of the best i think is the aspects of Constant Contact having strong customer support and ease to use Additionally, the live phone support sets it apart from many competitors like Mailchimp, which rely mostly on chat or email support.
What do you dislike most about this product?
The biggest drawback of Constant Contact is its limited advanced automation features compared to competitors like HubSpot, Klaviyo, or ActiveCampaign.
What recommendations would you give to someone considering this product?
Great for Beginners & Small Businesses Best for Email-Focused Campaigns
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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