Constant Contact Logo Award Winner Product Badge
Constant Contact Logo Award Winner Product Badge
Constant Contact, Inc.

Constant Contact

Composite Score
8.8 /10
CX Score
8.9 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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In Partnership With SelectHub

Awards & Recognition

Constant Contact won the following awards in the Marketing Automation - B2B category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

2% Negative
9% Neutral
89% Positive

Pros

  • Respectful
  • Trustworthy
  • Fair
  • Security Protects

Feature Ratings

Average 83

Email Marketing Automation

87

Customer Journey Modelling

86

Marketing Project Management

85

Marketing Analytics

85

Conversion Propensity Modeling

83

Mobile Marketing Management

82

Marketing Asset Management

82

Social Media Marketing Management

79

Opportunity Pipeline Tracking

77

Recommended Best Action

74

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Usability and Intuitiveness

82

Vendor Support

82

Breadth of Features

82

Ease of Data Integration

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Ease of Customization

79

Ease of IT Administration

79

Constant Contact Reviews

Garrett E.

  • Role: C-Level
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

An easy to use system for small businesses

Likeliness to Recommend

7 /10

What differentiates Constant Contact from other similar products?

Really easy to use and perfect for small businesses. If you are looking for a straight up email marketing system, this is not a bad one

What is your favorite aspect of this product?

Ease of use and ost were nice for small businesses

What do you dislike most about this product?

Lacked higher end features required for high-end marketing and CRM capabilities

What recommendations would you give to someone considering this product?

I would say it is a solid system but make sure to see if it has the features that you need or not.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Jason C.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Intuitive and easy to use, a great CRM for sales

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

SharpSpring is not cumbersome or clunky; it's easy to learn and easy to update. Opportunities are clearly listed and there are different views to make things easy to sort and see. Marketing campaigns and templates are easy to store and send as well.

What is your favorite aspect of this product?

I liked to clear view of all open opportunities, making it hard to miss anything.

What do you dislike most about this product?

There was a minor issue of window re-sizing when the amount of columns in the opportunities section became too big, but it was still easily workable.

What recommendations would you give to someone considering this product?

I've used several CRM's and I've found Sharpspring to be the most efficient. Test it out and see what you think.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dave S.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Great company that delivers on its promises!

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

White label alternative for agencies

What is your favorite aspect of this product?

Simple to implement and ease of use

What do you dislike most about this product?

We have had some billing challenges for the client accounts we support

What recommendations would you give to someone considering this product?

Buy it - great value for money!

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Respectful

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