Constant Contact Logo Award Winner Product Badge
Constant Contact Logo Award Winner Product Badge
Constant Contact, Inc.

Constant Contact

Composite Score
8.8 /10
CX Score
8.9 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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In Partnership With SelectHub

Awards & Recognition

Constant Contact won the following awards in the Marketing Automation - B2B category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

2% Negative
9% Neutral
89% Positive

Pros

  • Respectful
  • Trustworthy
  • Fair
  • Security Protects

Feature Ratings

Average 83

Email Marketing Automation

87

Customer Journey Modelling

86

Marketing Project Management

85

Marketing Analytics

85

Conversion Propensity Modeling

83

Mobile Marketing Management

82

Marketing Asset Management

82

Social Media Marketing Management

79

Opportunity Pipeline Tracking

77

Recommended Best Action

74

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Usability and Intuitiveness

82

Vendor Support

82

Breadth of Features

82

Ease of Data Integration

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Ease of Customization

79

Ease of IT Administration

79

Constant Contact Reviews

Damini G.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Fantastic email marketing tool

Likeliness to Recommend

8 /10

What differentiates Constant Contact from other similar products?

Constant contact has better user experience for email creation and nurture workflows.

What is your favorite aspect of this product?

Email templates are very useful with simple drag and drop functionality.

What do you dislike most about this product?

We faced difficulty while CRM integration of the platform.

What recommendations would you give to someone considering this product?

Good investment for email marketing and automation

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

Daniel P.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Variety of tools, but also varying usability

Likeliness to Recommend

7 /10

What differentiates Constant Contact from other similar products?

The variety of tools within the app makes it a great and powerful value for the cost.

What is your favorite aspect of this product?

Easily build workflows based on a massive amount of customization options for triggers and actions.

What do you dislike most about this product?

Varying usability between tools within Sharpspring. From email to landing page building, the software can do a lot, but they each work slightly differently adding to confusion when working day to day.

What recommendations would you give to someone considering this product?

Standardize the way each tool works.

Pros

  • Reliable
  • Saves Time
  • Respectful
  • Includes Product Enhancements

Darren W.

  • Role: C-Level
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Powerful marketing automation but you need time!

Likeliness to Recommend

8 /10

What differentiates Constant Contact from other similar products?

It's so much cheaper than Hubspot, I mean literally thousands of pounds. Their customer service is also very good and any problems are responded to usually within a couple of hours.

What is your favorite aspect of this product?

The marketing automation and workflow management features are the true heart of SharpSpring.

What do you dislike most about this product?

Inconsistencies on customisation e.g. the option to change and choices available on fonts and colours between creating forms, landing pages and emails can vary greatly. Not being able to post video files on social media posts is outdated.

What recommendations would you give to someone considering this product?

It's a great product and very competitively priced compared to Hubspot, Marketo etc... but you'll need to set aside time and be prepared to understand abit about HTML to fully embrace all the customisation elements.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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