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In Partnership With SelectHub
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What is Constant Contact?
Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.
Company Details
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In Partnership With SelectHub
Constant Contact Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Constant Contact.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
98 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Constant Contact?
Pros
- Respectful
- Trustworthy
- Fair
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Marketing Automation
Customer Journey Modelling
Marketing Project Management
Marketing Analytics
Conversion Propensity Modeling
Mobile Marketing Management
Marketing Asset Management
Social Media Marketing Management
Opportunity Pipeline Tracking
Recommended Best Action
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Vendor Support
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Ease of IT Administration
Also Featured in...
Marketing Automation - B2C
Score 8.8
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Email Marketing
Score 8.7
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Customer Relationship Management - Midmarket
Score 8.1
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Marketing Platforms - Midmarket
Score 7.9
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Constant Contact Reviews
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Damini G.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Aug 2021
Fantastic email marketing tool
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Constant contact has better user experience for email creation and nurture workflows.
What is your favorite aspect of this product?
Email templates are very useful with simple drag and drop functionality.
What do you dislike most about this product?
We faced difficulty while CRM integration of the platform.
What recommendations would you give to someone considering this product?
Good investment for email marketing and automation
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
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Daniel P.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2021
Variety of tools, but also varying usability
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
The variety of tools within the app makes it a great and powerful value for the cost.
What is your favorite aspect of this product?
Easily build workflows based on a massive amount of customization options for triggers and actions.
What do you dislike most about this product?
Varying usability between tools within Sharpspring. From email to landing page building, the software can do a lot, but they each work slightly differently adding to confusion when working day to day.
What recommendations would you give to someone considering this product?
Standardize the way each tool works.
Pros
- Reliable
- Saves Time
- Respectful
- Includes Product Enhancements
Please tell us why you think this review should be flagged.
Darren W.
- Role: C-Level
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Aug 2021
Powerful marketing automation but you need time!
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
It's so much cheaper than Hubspot, I mean literally thousands of pounds. Their customer service is also very good and any problems are responded to usually within a couple of hours.
What is your favorite aspect of this product?
The marketing automation and workflow management features are the true heart of SharpSpring.
What do you dislike most about this product?
Inconsistencies on customisation e.g. the option to change and choices available on fonts and colours between creating forms, landing pages and emails can vary greatly. Not being able to post video files on social media posts is outdated.
What recommendations would you give to someone considering this product?
It's a great product and very competitively priced compared to Hubspot, Marketo etc... but you'll need to set aside time and be prepared to understand abit about HTML to fully embrace all the customisation elements.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
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