Constant Contact Logo Award Winner Product Badge
Constant Contact Logo Award Winner Product Badge
Constant Contact, Inc.

Constant Contact

Composite Score
8.8 /10
CX Score
8.9 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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Awards & Recognition

Constant Contact won the following awards in the Marketing Automation - B2B category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

2% Negative
9% Neutral
89% Positive

Pros

  • Respectful
  • Trustworthy
  • Fair
  • Security Protects

Feature Ratings

Average 83

Email Marketing Automation

87

Customer Journey Modelling

86

Marketing Project Management

85

Marketing Analytics

85

Conversion Propensity Modeling

83

Mobile Marketing Management

82

Marketing Asset Management

82

Social Media Marketing Management

79

Opportunity Pipeline Tracking

77

Recommended Best Action

74

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Usability and Intuitiveness

82

Vendor Support

82

Breadth of Features

82

Ease of Data Integration

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Ease of Customization

79

Ease of IT Administration

79

Constant Contact Reviews

Jason M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Constant Contact is extraordinary

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Constant Contact has helped me diagnose campaign problems that we had at certain times; we have incredible large-scale management with solid functionality via email. It has been beneficial, and our service is reflected in the outcome of the campaigns.

What is your favorite aspect of this product?

The interface is excellent; it helps me to visualize all the content with reliable precision. The support is extraordinary; I like it very much because it has an excellent performance.

What do you dislike most about this product?

Constant Contact has a deficiency in the handling of the tools; sometimes, it has errors in its execution.

What recommendations would you give to someone considering this product?

I recommend Constant Contact because it is not difficult to use; you can understand it quickly and get a complete solution at all times. Constant Contact has given a lot of importance to email management. You will like its interface, and you will feel comfortable with it.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ridham S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Easy to Use Client Information Organizer Tool

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

SharpSpring is a complete sales growth package that integrates powerful marketing and sales automated capabilities, flexibility, and effectiveness. SharpSpring is one of the most adaptable platforms available, with features such as powerful, behavior-based email marketing, native or third-party CRM interconnection, vibrant formation, homepage and website builders, media management, universal CMS compatibility, and integration with hundreds of applicants. That's why it is different than other platforms.

What is your favorite aspect of this product?

SharpSpring offers an easy-to-use interface and a plethora of powerful capabilities. I've tried a variety of automation systems, ranging from the entrance to corporate, and SharpSpring has rapidly become my go-to suggestion for small to semi organizations. Their marketing automation is excellent. Their CRM is appealing to me. While it is not as robust as enterprise solutions, it is far superior to any entry-level option I have used. Furthermore, the platform is very configurable. I've used it for both lead generation and eCommerce businesses, and I've had tremendous success with both.

What do you dislike most about this product?

The one thing I really don't like SharpSpring is that I hope I might modify a few minor details, such as the dating system in forms. The present style is YYYY/MM/DD, but I'd like to be able to change it to MM/DD/YYYY. I know they have a wonderful support crew, and I am certain that improvements will be implemented shortly to satisfy this need.

What recommendations would you give to someone considering this product?

SharpSpring is a CRM that I suggest to anybody in need of one. I haven't discovered one that is simpler to use or better successful in moving contacts through the selling process, looking for connections, setting alarms, or generating and delivering email alerts. Their assistance is fantastic, and they will happily guide you through any difficulties you may be experiencing. When you really need assistance, they are an awesome team to deal with.

Pros

  • Continually Improving Product
  • Efficient Service
  • Caring
  • Saves Time

Crystal M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Find a way to reach more customers

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

There are many peculiarities in Constact Contact that I have not seen in Mailchimp, with the use of photos and links, the generation of email and text editing is peculiar and has many drawbacks, in such a case Mailchimp improves this feature, but nevertheless, it is an excellent tool for the search of leads and CRM, It has a very advantageous sales evolution analyzer, which is not seen in Mailchimp, a calendar management that is important for the organization of events and other programs, in summary I can say that this program like all has features that give advantage to the work being done, but still lacks some of them.

What is your favorite aspect of this product?

I like the ROI analysis and tracking feature, and that it has a sales analyzer, this has allowed me at the time of starting a job, I can calculate in an organized way the cost and work implements that I will need for a certain advertising campaign, in addition to tracking the advertising and the scope I have on that job, it has a friendly look, and its customer service has been quite helpful, although, it has not been needed because it is very easy to implement.

What do you dislike most about this product?

The one that can not be customized, this program can not be customized, therefore, you must work based on what the program stipulates, you can not handle the programming language to customize it to taste, if you want to customize it is difficult to do it with this program.

What recommendations would you give to someone considering this product?

Is recommended for all types of companies, and people who start with the automation of marketing and email marketing, has a very friendly interface and easy to use, it is not complicated, has many features that as time passes programmers and creators are improving, is a good investment, although it has a free trial that can be used to test the platform.

Pros

  • Continually Improving Product
  • Efficient Service
  • Inspires Innovation
  • Saves Time

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