Constant Contact Logo Award Winner Product Badge
Constant Contact Logo Award Winner Product Badge
Constant Contact, Inc.

Constant Contact

Composite Score
8.6 /10
CX Score
8.8 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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Awards & Recognition

Constant Contact won the following awards in the Marketing Automation - B2B category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

1% Negative
9% Neutral
90% Positive

Pros

  • Respectful
  • Trustworthy
  • Fair
  • Security Protects

Feature Ratings

Average 83

Email Marketing Automation

88

Marketing Project Management

86

Customer Journey Modelling

86

Marketing Analytics

85

Marketing Asset Management

82

Mobile Marketing Management

82

Social Media Marketing Management

79

Recommended Best Action

74

Opportunity Pipeline Tracking

72

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

83

Quality of Features

83

Breadth of Features

82

Vendor Support

82

Availability and Quality of Training

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Ease of Customization

79

Ease of IT Administration

79

Constant Contact Reviews

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2021

1st for what you want, do more with what it offers

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Crystal M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Find a way to reach more customers

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

There are many peculiarities in Constact Contact that I have not seen in Mailchimp, with the use of photos and links, the generation of email and text editing is peculiar and has many drawbacks, in such a case Mailchimp improves this feature, but nevertheless, it is an excellent tool for the search of leads and CRM, It has a very advantageous sales evolution analyzer, which is not seen in Mailchimp, a calendar management that is important for the organization of events and other programs, in summary I can say that this program like all has features that give advantage to the work being done, but still lacks some of them.

What is your favorite aspect of this product?

I like the ROI analysis and tracking feature, and that it has a sales analyzer, this has allowed me at the time of starting a job, I can calculate in an organized way the cost and work implements that I will need for a certain advertising campaign, in addition to tracking the advertising and the scope I have on that job, it has a friendly look, and its customer service has been quite helpful, although, it has not been needed because it is very easy to implement.

What do you dislike most about this product?

The one that can not be customized, this program can not be customized, therefore, you must work based on what the program stipulates, you can not handle the programming language to customize it to taste, if you want to customize it is difficult to do it with this program.

What recommendations would you give to someone considering this product?

Is recommended for all types of companies, and people who start with the automation of marketing and email marketing, has a very friendly interface and easy to use, it is not complicated, has many features that as time passes programmers and creators are improving, is a good investment, although it has a free trial that can be used to test the platform.

Pros

  • Continually Improving Product
  • Efficient Service
  • Inspires Innovation
  • Saves Time

Pritam D.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Great Automation Solution for Marketing & Sales

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

SharpSpring have lots of useful unique feature some of the unique features are, 1>Very Wide variety of features and easy integrations with other platforms. 2>Interactive interface with user friendly UX. 3>Advanced lead scoring feature to keep focused on the right things at the right time. 4>Building Landing Page is is and take less on modifications. 5>You can easily get the statistical analysis of the conversions through each campaign, and find what clients are clicking, viewing and making them convert. 6>Customer support is fantastic and they have good informative documentations as well.

What is your favorite aspect of this product?

SharpSpring is a great product for marketing and sales team, Some of the useful features are, 1>Drag and drop platform for creating and editing emails is very useful and easily access to HTML code when trying to modify something. 2>Lot of Excellent API helps custom integrations easy with other applications. 3>Lot of automation features. 4>Easy to track users and help determined the best platforms to promote our campaigns. 5>It has an incredible sales pipeline manager and opportunities can be created automatically by the completion of forms on our website. 6> Implementing dynamic content which changes depending on the customer is useful.

What do you dislike most about this product?

SharpSpring is a great product but some more feature and improvement can make it more better and effective in market. Some of the are like, 1> SharpSpring can offer more functionality in social posting module that will help a lot. 2> Required some new advanced landing page templates and Email templates. 3> It is not Mobile Compatibility and having a good mobile application will be helpful, we can monitor our job from any where. 4> Limited reporting functionality is there currently and Custom reports are poor. 5> Segmentation lists do not always populate need some upgradation in this area as well.

What recommendations would you give to someone considering this product?

Sharpspring is well suited for marketing teams looking to amplify their CRM reach and quality performance. It's not so appropriate for teams that still need to build a marketing practice and process because it had robust features that wouldn't yet be used and so the cost or benefit would not be a good company investment. You can take a try eithers its fit to your requirement or not and adding business values or not. The customer service is quite helpful when ever you are stuck or having any issue you can reach out to the definitely will get good help.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Inspires Innovation

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