Constant Contact Logo Award Winner Product Badge
Constant Contact Logo Award Winner Product Badge
Constant Contact, Inc.

Constant Contact

Composite Score
8.8 /10
CX Score
8.9 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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In Partnership With SelectHub

Awards & Recognition

Constant Contact won the following awards in the Marketing Automation - B2B category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

2% Negative
9% Neutral
89% Positive

Pros

  • Respectful
  • Trustworthy
  • Fair
  • Security Protects

Feature Ratings

Average 83

Email Marketing Automation

87

Customer Journey Modelling

86

Marketing Project Management

85

Marketing Analytics

85

Conversion Propensity Modeling

83

Mobile Marketing Management

82

Marketing Asset Management

82

Social Media Marketing Management

79

Opportunity Pipeline Tracking

77

Recommended Best Action

74

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Usability and Intuitiveness

82

Vendor Support

82

Breadth of Features

82

Ease of Data Integration

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Ease of Customization

79

Ease of IT Administration

79

Constant Contact Reviews

SUNITA D.

  • Role: Consultant
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

User friendly platform to reach target audience.

Likeliness to Recommend

7 /10

What differentiates Constant Contact from other similar products?

My company was struggling with getting the right leads. After one of my associates, suggested me to use constant contact, I decided to use it and have been getting potential leads for my business.

What is your favorite aspect of this product?

Customizing the emails in accordance with the needs of my clients and even adding my social media links especially my facebook and Instagram events without any hassles is what I appreciate the most.

What do you dislike most about this product?

constant Contact has to be more pocket friendly in order to reach smaller businesses like mine.

What recommendations would you give to someone considering this product?

If you are unable to reach your potential clients, then definitely give it a try.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Cons

  • Under Delivered

Lara D.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Constant Contact, easy and simplified!

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Constant Contact help us to create Instagram and Facebook ads very easily that drive traffic to our business which is all directly from our account. It helps us to succeed and grow our business with affordable marketing plans.

What is your favorite aspect of this product?

Constant Contacts has powerful and simple tools that help us to develop more efficient and strategic emails helping us to reach our clients in best way. They also help us in saving our time because their customized templates enable us to generate efficient emails in minimum time thus saving our time while promoting our business.

What do you dislike most about this product?

Constant Contact have steep pricing plans that everyone cannot afford. Also, their newsletter lacks considerably in styling department. Also, their basic personalization feature needs to be improved. Email deliverability needs further improvement.

What recommendations would you give to someone considering this product?

Constant Contact offers efficient package of email marketing and because of their customized templates which help us to generate strategic emails. They help us to create emails that stand out on any device with easy email editor tools.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Caring

Alex F.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Best suited for professional email newsletters

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

The ease of use is unmatched. It's so easy to create survey and polls, dynamic sign up forms and to do a/b testing. Automatic resend of emails to non-openers

What is your favorite aspect of this product?

Constant Contact team provides unmatched support with phone calls, live chat and email. The user community is also full of helpful resources for users to utilize

What do you dislike most about this product?

The steps to get an email out are many but I don't think there is anything that can be eliminated.

What recommendations would you give to someone considering this product?

The best part of Constant Contact are the email automation features that lets users send trigger emails based on user behavior and send welcome messages to new subscribers

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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