Constant Contact Logo Award Winner Product Badge
Constant Contact Logo Award Winner Product Badge
Constant Contact, Inc.

Constant Contact

Composite Score
8.8 /10
CX Score
8.9 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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In Partnership With SelectHub

Awards & Recognition

Constant Contact won the following awards in the Marketing Automation - B2B category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

2% Negative
9% Neutral
89% Positive

Pros

  • Respectful
  • Trustworthy
  • Fair
  • Security Protects

Feature Ratings

Average 83

Email Marketing Automation

87

Customer Journey Modelling

86

Marketing Project Management

85

Marketing Analytics

85

Conversion Propensity Modeling

83

Mobile Marketing Management

82

Marketing Asset Management

82

Social Media Marketing Management

79

Opportunity Pipeline Tracking

77

Recommended Best Action

74

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Usability and Intuitiveness

82

Vendor Support

82

Breadth of Features

82

Ease of Data Integration

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Ease of Customization

79

Ease of IT Administration

79

Constant Contact Reviews

Niya L.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

SharpSpring is phenomenal for marketing

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

Something I like most about this CRM is how exceptionally adaptable it is. It's the capability to permit me to all the more enough and productively deal with our lead data set and better band together with clients. SharpSpring is extraordinarily simple to utilize, so very little preparation is required, and it's likewise incredible for promoting, email utilization, client following, contact pages, marketing task mechanization, and significantly more inside a similar climate. It's phenomenal

What is your favorite aspect of this product?

It accomplishes such a great deal of stuff! Furthermore, they are continuously emerging with new highlights. Simply last week they presented site talk instruments. We can dispose of one more program and it'll be more coordinated than any other time in recent memory. It truly appears as though they're buckling down on improving their framework constantly. It profoundly includes rich and permits us to tweak such countless things.

What do you dislike most about this product?

A piece overpowering and once in a while there are a few buggy things or stupid things. Be that as it may, they appear to be really receptive to fixing them. We needed to utilize Zapier to get a portion of the reconciliations working with Acuity Scheduling and our site. There aren't however many mixes as HubSpot for instance. We do wish there were more mixes so we don't have to involve Zapier so much

What recommendations would you give to someone considering this product?

SharpSpring is incredible for our association in that it's not difficult to utilize and simple to learn. The open doors are noticeable, it's not difficult to add custom fields, and it's not difficult to add data and move leads through the deals pipeline. According to an administration point of view, it appears to give clear announcing and signs of the group's following to objective.

Pros

  • Inspires Innovation
  • Saves Time
  • Acts with Integrity
  • Friendly Negotiation

Yuri G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Excellent tool for marketing process automation

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

SharpSpring has many automation and tracking capabilities that have made our lives much easier. On the one hand, there are the marketing process automations that with practice become easier to set up and save a significant amount of time and energy; we also have a very easy to use email generator and email statistics that allow us to have more accurate overviews of open and click-through rates; on the other hand, we also have the contact manager that is customizable and is of great help for sales teams, customer success, among others.

What is your favorite aspect of this product?

One of the things I like the most about SharpSpring is its email generator, it is one of the most robust and easy to use out there. Moreover, the interface of this software is nice and easy to navigate. Within my organization it has been instrumental in allowing me to automate marketing processes, open a new communication opportunity through email, get campaign information and email statistics and much more.

What do you dislike most about this product?

I find email automations to be useful but also very difficult to set up; other than that there is nothing I don't like about this software.

What recommendations would you give to someone considering this product?

It is a great marketing alternative especially for small to medium sized businesses; it is robust, easy to use, has an easy to understand interface and useful features that make life easier for teams while bringing them closer to customers. Highly recommended.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Aaliyah H.

  • Role: Industry Specific Role
  • Industry: Agriculture
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Constant Contact, easy and simplified!

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

Constant Contact help us to create Instagram and Facebook ads very easily that drive traffic to our business which is all directly from our account. It helps us to succeed and grow our business with affordable marketing plans. They also help us to create and design emails easily and we can also easily send the emails. It is easy to use their interface.

What is your favorite aspect of this product?

Constant Contacts has powerful and simple tools that help us to develop more efficient and strategic emails helping us to reach our clients in best way. They also help us in saving our time because their customized templates enable us to generate efficient emails in minimum time thus saving our time while promoting our business.

What do you dislike most about this product?

Constant Contact have steep pricing plans that everyone cannot afford. Also, their newsletter lacks considerably in styling department. Also, their basic personalization feature needs to be improved. Email deliverability needs further improvement.

What recommendations would you give to someone considering this product?

Constant Contact offers efficient package of email marketing and because of their customized templates which help us to generate strategic emails. They help us to create emails that stand out on any device with easy email editor tools.

Pros

  • Inspires Innovation
  • Caring
  • Saves Time
  • Transparent

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