Constant Contact Logo Award Winner Product Badge
Constant Contact Logo Award Winner Product Badge
Constant Contact, Inc.

Constant Contact

Composite Score
8.8 /10
CX Score
8.9 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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In Partnership With SelectHub

Awards & Recognition

Constant Contact won the following awards in the Marketing Automation - B2B category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

2% Negative
9% Neutral
89% Positive

Pros

  • Respectful
  • Trustworthy
  • Fair
  • Security Protects

Feature Ratings

Average 83

Email Marketing Automation

87

Customer Journey Modelling

86

Marketing Project Management

85

Marketing Analytics

85

Conversion Propensity Modeling

83

Mobile Marketing Management

82

Marketing Asset Management

82

Social Media Marketing Management

79

Opportunity Pipeline Tracking

77

Recommended Best Action

74

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Usability and Intuitiveness

82

Vendor Support

82

Breadth of Features

82

Ease of Data Integration

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Ease of Customization

79

Ease of IT Administration

79

Constant Contact Reviews

Karen j.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

SharpSpring! A positive application.

Likeliness to Recommend

8 /10

What differentiates Constant Contact from other similar products?

We’ve implemented SharpSpring for our purchasers and are using it ourselves for marketing Automation, email marketing, and social media marketing. Our clients are very happy with the way we produce leads for them. SharpSpring offers loads of insight into the way leads are generated and that we use the automation tool also for cross-marketing and to keep in touch with existing customers. Before SharpSpring we looked into each HubSpot and Infusionsoft however SharpSpring is the best answer for us. Worth each penny and more.

What is your favorite aspect of this product?

SharpSpring integrates well with Salesforce, which is essential to our marketing team having the ability to support our Sales team. We currently have insight into where our leads return from and how they interact with our content – something we ne’er knew before! Life of the Lead is our favorite feature because it offers our Account Managers context once engaging with a lead. We’ve additional lead generators on our website (like a chatbot, free trial request, and opt-in forms) that we never had before. We even have access to more powerful (and easier!) reportage, which makes month-end reporting cycles more enjoyable.

What do you dislike most about this product?

There are loads to find out however the onboarding method helped to ensure we had the support we wanted from a strategic and technical perspective. We’ve had some technical problems with not having the ability to use emojis for social posts and with not receiving email notifications for a few workflows. The technical support team was helpful, but unfortunately, there are still some outstanding tickets.

What recommendations would you give to someone considering this product?

The foremost useful part of SharpSpring is the ability to load all of your selling media within the platform, together with digital ads, and gain granular lead scoring capability.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Alice D.

  • Role: C-Level
  • Industry: Energy
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Constant Contact increase our sales

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Constant Contact is the most user-friendly email service I've tried, and their templates always appear polished and expert.

What is your favorite aspect of this product?

The quality of their client service is unparalleled. Never once have I had to worry about talking to an employee who was rude or lacked information about the items or services they were selling. I am not the most tech-savvy person, yet I never feel overwhelmed when I need to contact for help.

What do you dislike most about this product?

In terms of functionality, I don't dislike anything about them. The platform's steep price tag is the only drawback for me.

What recommendations would you give to someone considering this product?

Constant Contact is the way to go if you want an all-in-one internet business solution that won't break the bank but yet has plenty of features for both novice and seasoned marketers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Maria P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

A Consistent Marketing Solution.

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

It is simple, fast and easy to use and understand platform. It allows user to send e-mails and they automatically goes to the inbox. By this, user can handle different groups and contacts. It gives users’ the ability to drag their files, documents and pictures and drop them to a certain location. This is quiet easy for the users’ time taking work in just one click without wasting time.

What is your favorite aspect of this product?

This platform offers users’ to send posts automatically. Users just have to set time and after that the platform will do the work. User can send the e-mail campaigns to different clients at the same time.

What do you dislike most about this product?

It does not offer user to customize their panel. The cost of this platform is expensive. It sometimes contains errors and glitches which causes it to shut anytime. It agitates the user from constant interruption.

What recommendations would you give to someone considering this product?

It should offer users’ to customize and personalize their panel. It would provide ease to the users’ and enhance their experience. The errors and glitches should be removed. The cost should be a little low for it would attract a greater number of audience.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service
  • Caring

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