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In Partnership With SelectHub
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What is Constant Contact?
Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.
Company Details
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In Partnership With SelectHub
Constant Contact Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Constant Contact.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
98 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Constant Contact?
Pros
- Respectful
- Trustworthy
- Fair
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Marketing Automation
Customer Journey Modelling
Marketing Project Management
Marketing Analytics
Conversion Propensity Modeling
Mobile Marketing Management
Marketing Asset Management
Social Media Marketing Management
Opportunity Pipeline Tracking
Recommended Best Action
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Vendor Support
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Ease of IT Administration
Also Featured in...
Marketing Automation - B2C
Score 8.8
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Email Marketing
Score 8.7
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Customer Relationship Management - Midmarket
Score 8.1
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Marketing Platforms - Midmarket
Score 7.9
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Constant Contact Reviews
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Karen j.
- Role: Industry Specific Role
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jul 2022
SharpSpring! A positive application.
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
We’ve implemented SharpSpring for our purchasers and are using it ourselves for marketing Automation, email marketing, and social media marketing. Our clients are very happy with the way we produce leads for them. SharpSpring offers loads of insight into the way leads are generated and that we use the automation tool also for cross-marketing and to keep in touch with existing customers. Before SharpSpring we looked into each HubSpot and Infusionsoft however SharpSpring is the best answer for us. Worth each penny and more.
What is your favorite aspect of this product?
SharpSpring integrates well with Salesforce, which is essential to our marketing team having the ability to support our Sales team. We currently have insight into where our leads return from and how they interact with our content – something we ne’er knew before! Life of the Lead is our favorite feature because it offers our Account Managers context once engaging with a lead. We’ve additional lead generators on our website (like a chatbot, free trial request, and opt-in forms) that we never had before. We even have access to more powerful (and easier!) reportage, which makes month-end reporting cycles more enjoyable.
What do you dislike most about this product?
There are loads to find out however the onboarding method helped to ensure we had the support we wanted from a strategic and technical perspective. We’ve had some technical problems with not having the ability to use emojis for social posts and with not receiving email notifications for a few workflows. The technical support team was helpful, but unfortunately, there are still some outstanding tickets.
What recommendations would you give to someone considering this product?
The foremost useful part of SharpSpring is the ability to load all of your selling media within the platform, together with digital ads, and gain granular lead scoring capability.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
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Alice D.
- Role: C-Level
- Industry: Energy
- Involvement: Business Leader or Manager
Submitted Jul 2022
Constant Contact increase our sales
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Constant Contact is the most user-friendly email service I've tried, and their templates always appear polished and expert.
What is your favorite aspect of this product?
The quality of their client service is unparalleled. Never once have I had to worry about talking to an employee who was rude or lacked information about the items or services they were selling. I am not the most tech-savvy person, yet I never feel overwhelmed when I need to contact for help.
What do you dislike most about this product?
In terms of functionality, I don't dislike anything about them. The platform's steep price tag is the only drawback for me.
What recommendations would you give to someone considering this product?
Constant Contact is the way to go if you want an all-in-one internet business solution that won't break the bank but yet has plenty of features for both novice and seasoned marketers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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Maria P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
A Consistent Marketing Solution.
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
It is simple, fast and easy to use and understand platform. It allows user to send e-mails and they automatically goes to the inbox. By this, user can handle different groups and contacts. It gives users’ the ability to drag their files, documents and pictures and drop them to a certain location. This is quiet easy for the users’ time taking work in just one click without wasting time.
What is your favorite aspect of this product?
This platform offers users’ to send posts automatically. Users just have to set time and after that the platform will do the work. User can send the e-mail campaigns to different clients at the same time.
What do you dislike most about this product?
It does not offer user to customize their panel. The cost of this platform is expensive. It sometimes contains errors and glitches which causes it to shut anytime. It agitates the user from constant interruption.
What recommendations would you give to someone considering this product?
It should offer users’ to customize and personalize their panel. It would provide ease to the users’ and enhance their experience. The errors and glitches should be removed. The cost should be a little low for it would attract a greater number of audience.
Pros
- Continually Improving Product
- Performance Enhancing
- Efficient Service
- Caring
Please tell us why you think this review should be flagged.
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