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What is Constant Contact?
Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.
Company Details
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Constant Contact Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Constant Contact.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
98 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Constant Contact?
Pros
- Respectful
- Trustworthy
- Fair
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Marketing Automation
Customer Journey Modelling
Marketing Project Management
Marketing Analytics
Conversion Propensity Modeling
Mobile Marketing Management
Marketing Asset Management
Social Media Marketing Management
Opportunity Pipeline Tracking
Recommended Best Action
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Vendor Support
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Ease of IT Administration
Also Featured in...
Marketing Automation - B2C
Score 8.8
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Email Marketing
Score 8.7
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Customer Relationship Management - Midmarket
Score 8.1
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Marketing Platforms - Midmarket
Score 7.9
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Constant Contact Reviews
Dante M.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Sep 2022
"Good program I highly recommend it."
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
It differs from other programs in that it is a low-cost software that has all of the information required for email marketing.
What is your favorite aspect of this product?
Our company's marketing has been vastly enhanced thanks to this platform, which has made it much simpler to gauge the level of interest shown by individual consumers and to quantify the results of individual campaign efforts. Because we have imported all the contacts in these clients, all you have to do to send a campaign is click a button on this platform. Due to the platform's high-quality connection mechanism, we were able to connect it with our CRM database and begin negotiating with leads generated by our advertising campaign right away.
What do you dislike most about this product?
I haven't had any issues with this campaign creation platform at all; it has always performed admirably and provided me with a relatively stable platform that allows me to create campaigns from any device and allows you to monitor those campaigns from anywhere; accessibility is good; and it provides a general panel, where all employees can access the same panel and create, edit, and send campaigns from the same place. Everything works as it should, and I have no complaints.
What recommendations would you give to someone considering this product?
It's really fundamental and easy to understand. In a short time, you and your new hires will be able to master it. To reiterate, I will not suggest this to a large or even medium-sized business because it is well suited to the demands of a smaller company. All things considered, this might be the best option for your business if you find this to make sense.
Pros
- Reliable
- Unique Features
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Curtis B.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Sep 2022
"Constant contact is a great tool for marketing"
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
It's not very expensive. It is simple to use.
What is your favorite aspect of this product?
About ten years ago, I was introduced to Constant Contact and have since watched it develop into a powerful platform for email marketing. Having the ability to work with other office products and having access to templates that are regularly updated are additional major benefits. The app's re-imagined logo and clean interface have piqued my interest. The most recent episode of theirs, titled "Summer Camp," was quite helpful. It's been great to be a part of a global network and community where questions can be addressed and answers can be shared, and I've picked up a lot of tips for optimizing the tool as a result.
What do you dislike most about this product?
If you have certifications, it would be great if Constant Contact could keep your credentials up-to-date so that you may proudly exhibit them.
What recommendations would you give to someone considering this product?
This software comes highly recommended from me due to its intuitive interface and well-designed but flexible email template options. Rates of open emails are reported accurately, and follow-up efforts may be easily organized.
Pros
- Enables Productivity
- Trustworthy
- Unique Features
- Saves Time
Please tell us why you think this review should be flagged.
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Chris H.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2022
Constant Contact is easy to use and productive
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Constant Contact's capacity to serve as both an email marketing platform and a social media scheduling tool is the primary reason I use it. This can only be done on this platform.
What is your favorite aspect of this product?
When it comes to designing emails, Constant Contact is a great tool. Email campaigns normally take me less than an hour to create. Campaigns for different lists and segments of the company may be easily organized.
What do you dislike most about this product?
Email addresses should be connected to clicks, and cross-referencing lists to see who is on comparable ones would be nice.
What recommendations would you give to someone considering this product?
This product is superior to MailChimp in my opinion. It's really user-friendly, and they seem to be making improvements all the time. Keep up to speed with new product developments and marketing suggestions by subscribing to their email list.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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