Constant Contact Logo Award Winner Product Badge
Constant Contact Logo Award Winner Product Badge
Constant Contact, Inc.

Constant Contact

Composite Score
8.8 /10
CX Score
8.9 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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Awards & Recognition

Constant Contact won the following awards in the Marketing Automation - B2B category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

2% Negative
9% Neutral
89% Positive

Pros

  • Respectful
  • Trustworthy
  • Fair
  • Security Protects

Feature Ratings

Average 83

Email Marketing Automation

87

Customer Journey Modelling

86

Marketing Project Management

85

Marketing Analytics

85

Conversion Propensity Modeling

83

Mobile Marketing Management

82

Marketing Asset Management

82

Social Media Marketing Management

79

Opportunity Pipeline Tracking

77

Recommended Best Action

74

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Usability and Intuitiveness

82

Vendor Support

82

Breadth of Features

82

Ease of Data Integration

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Ease of Customization

79

Ease of IT Administration

79

Constant Contact Reviews

Dante M.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

"Good program I highly recommend it."

Likeliness to Recommend

7 /10

What differentiates Constant Contact from other similar products?

It differs from other programs in that it is a low-cost software that has all of the information required for email marketing.

What is your favorite aspect of this product?

Our company's marketing has been vastly enhanced thanks to this platform, which has made it much simpler to gauge the level of interest shown by individual consumers and to quantify the results of individual campaign efforts. Because we have imported all the contacts in these clients, all you have to do to send a campaign is click a button on this platform. Due to the platform's high-quality connection mechanism, we were able to connect it with our CRM database and begin negotiating with leads generated by our advertising campaign right away.

What do you dislike most about this product?

I haven't had any issues with this campaign creation platform at all; it has always performed admirably and provided me with a relatively stable platform that allows me to create campaigns from any device and allows you to monitor those campaigns from anywhere; accessibility is good; and it provides a general panel, where all employees can access the same panel and create, edit, and send campaigns from the same place. Everything works as it should, and I have no complaints.

What recommendations would you give to someone considering this product?

It's really fundamental and easy to understand. In a short time, you and your new hires will be able to master it. To reiterate, I will not suggest this to a large or even medium-sized business because it is well suited to the demands of a smaller company. All things considered, this might be the best option for your business if you find this to make sense.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

Curtis B.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

"Constant contact is a great tool for marketing"

Likeliness to Recommend

7 /10

What differentiates Constant Contact from other similar products?

It's not very expensive. It is simple to use.

What is your favorite aspect of this product?

About ten years ago, I was introduced to Constant Contact and have since watched it develop into a powerful platform for email marketing. Having the ability to work with other office products and having access to templates that are regularly updated are additional major benefits. The app's re-imagined logo and clean interface have piqued my interest. The most recent episode of theirs, titled "Summer Camp," was quite helpful. It's been great to be a part of a global network and community where questions can be addressed and answers can be shared, and I've picked up a lot of tips for optimizing the tool as a result.

What do you dislike most about this product?

If you have certifications, it would be great if Constant Contact could keep your credentials up-to-date so that you may proudly exhibit them.

What recommendations would you give to someone considering this product?

This software comes highly recommended from me due to its intuitive interface and well-designed but flexible email template options. Rates of open emails are reported accurately, and follow-up efforts may be easily organized.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Saves Time

Chris H.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Constant Contact is easy to use and productive

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Constant Contact's capacity to serve as both an email marketing platform and a social media scheduling tool is the primary reason I use it. This can only be done on this platform.

What is your favorite aspect of this product?

When it comes to designing emails, Constant Contact is a great tool. Email campaigns normally take me less than an hour to create. Campaigns for different lists and segments of the company may be easily organized.

What do you dislike most about this product?

Email addresses should be connected to clicks, and cross-referencing lists to see who is on comparable ones would be nice.

What recommendations would you give to someone considering this product?

This product is superior to MailChimp in my opinion. It's really user-friendly, and they seem to be making improvements all the time. Keep up to speed with new product developments and marketing suggestions by subscribing to their email list.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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