Constant Contact Logo Award Winner Product Badge
Constant Contact Logo Award Winner Product Badge
Constant Contact, Inc.

Constant Contact

Composite Score
8.8 /10
CX Score
8.9 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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In Partnership With SelectHub

Awards & Recognition

Constant Contact won the following awards in the Marketing Automation - B2B category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

2% Negative
9% Neutral
89% Positive

Pros

  • Respectful
  • Trustworthy
  • Fair
  • Security Protects

Feature Ratings

Average 83

Email Marketing Automation

87

Customer Journey Modelling

86

Marketing Project Management

85

Marketing Analytics

85

Conversion Propensity Modeling

83

Mobile Marketing Management

82

Marketing Asset Management

82

Social Media Marketing Management

79

Opportunity Pipeline Tracking

77

Recommended Best Action

74

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Usability and Intuitiveness

82

Vendor Support

82

Breadth of Features

82

Ease of Data Integration

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Ease of Customization

79

Ease of IT Administration

79

Constant Contact Reviews

Deborah C.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"Good marketing automation tool."

Likeliness to Recommend

7 /10

What differentiates Constant Contact from other similar products?

The many features and user-friendliness of this tool set it apart from its competitors.

What is your favorite aspect of this product?

This has been a great introduction for our little business to begin tracking potential clients' visits to and engagement with our website. Although the built-in email platform may use some polish in terms of aesthetics, it is well integrated for tracking interactions.

What do you dislike most about this product?

Personalized reports need further work, especially if they're going to be relied on for crediting metrics. It would be really helpful to be able to view these high-level reports (such as a graphical representation of the number of opportunities related to the campaign) and click on the data for additional context. Obviously, things can have cross references in the system, but that seems antiquated by today's standards.

What recommendations would you give to someone considering this product?

We looked into HubSpot and Infusionsoft before deciding that SharpSpring was the best option for us. Well worth every penny and more.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Inspires Innovation

Sandy R.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"Very comprehensive and useful platform."

Likeliness to Recommend

8 /10

What differentiates Constant Contact from other similar products?

The intuitive UI and quick responses from all of the Sharpspring staff set this program apart, but the program's superiority lies in the quality of its support.

What is your favorite aspect of this product?

The fact that it can communicate directly with the majority of standard applications is undoubtedly its strongest feature.... An all-encompassing platform from which you may manage your digital marketing and your connections with clients. Multiple tools, including sales and marketing modules, reports, landing pages, and electronic forms. In your business, this is an absolute must.

What do you dislike most about this product?

They are extremely picky about the information in your database and may request that you contact their compliance office to make sure you are in accordance with the law.

What recommendations would you give to someone considering this product?

We investigated HubSpot and Infusionsoft prior to deciding that SharpSpring is the superior option. Really, Worth the cost.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

Keisha B.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Constant Contact is my favorite

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

We have found Constant Contact to be a highly dependable email service. It's loaded with options, and instead of unsubscribing from all of our emails, users may opt out of only the list they want to leave.

What is your favorite aspect of this product?

I appreciate being able to select from a variety of Campaign types and easily modify an existing template to meet my specific needs. While my tenants are gone for the summer, they want to view photos of the property. I have the information showing who received the message and who opened it, which is a great asset because now residents can't claim they didn't get it.

What do you dislike most about this product?

You will lose the email draft if you don't save it. It's possible that the typefaces won't shift or stay in place at times. The display varies between mobile and desktop devices.

What recommendations would you give to someone considering this product?

Constant Contact is a great platform for anyone in need of email marketing. You can be a beginner or advanced; this platform is very user friendly and will get the job done. The customer service is always phenomenal.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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