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In Partnership With SelectHub
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What is Constant Contact?
Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.
Company Details
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In Partnership With SelectHub
Constant Contact Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Constant Contact.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
98 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Constant Contact?
Pros
- Respectful
- Trustworthy
- Fair
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Marketing Automation
Customer Journey Modelling
Marketing Project Management
Marketing Analytics
Conversion Propensity Modeling
Mobile Marketing Management
Marketing Asset Management
Social Media Marketing Management
Opportunity Pipeline Tracking
Recommended Best Action
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Vendor Support
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Ease of IT Administration
Also Featured in...
Marketing Automation - B2C
Score 8.8
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Email Marketing
Score 8.7
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Customer Relationship Management - Midmarket
Score 8.1
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Marketing Platforms - Midmarket
Score 7.9
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Constant Contact Reviews
Deborah C.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: End User of Application
Submitted Nov 2022
"Good marketing automation tool."
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
The many features and user-friendliness of this tool set it apart from its competitors.
What is your favorite aspect of this product?
This has been a great introduction for our little business to begin tracking potential clients' visits to and engagement with our website. Although the built-in email platform may use some polish in terms of aesthetics, it is well integrated for tracking interactions.
What do you dislike most about this product?
Personalized reports need further work, especially if they're going to be relied on for crediting metrics. It would be really helpful to be able to view these high-level reports (such as a graphical representation of the number of opportunities related to the campaign) and click on the data for additional context. Obviously, things can have cross references in the system, but that seems antiquated by today's standards.
What recommendations would you give to someone considering this product?
We looked into HubSpot and Infusionsoft before deciding that SharpSpring was the best option for us. Well worth every penny and more.
Pros
- Reliable
- Unique Features
- Efficient Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
Sandy R.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Nov 2022
"Very comprehensive and useful platform."
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
The intuitive UI and quick responses from all of the Sharpspring staff set this program apart, but the program's superiority lies in the quality of its support.
What is your favorite aspect of this product?
The fact that it can communicate directly with the majority of standard applications is undoubtedly its strongest feature.... An all-encompassing platform from which you may manage your digital marketing and your connections with clients. Multiple tools, including sales and marketing modules, reports, landing pages, and electronic forms. In your business, this is an absolute must.
What do you dislike most about this product?
They are extremely picky about the information in your database and may request that you contact their compliance office to make sure you are in accordance with the law.
What recommendations would you give to someone considering this product?
We investigated HubSpot and Infusionsoft prior to deciding that SharpSpring is the superior option. Really, Worth the cost.
Pros
- Reliable
- Unique Features
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Keisha B.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2022
Constant Contact is my favorite
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
We have found Constant Contact to be a highly dependable email service. It's loaded with options, and instead of unsubscribing from all of our emails, users may opt out of only the list they want to leave.
What is your favorite aspect of this product?
I appreciate being able to select from a variety of Campaign types and easily modify an existing template to meet my specific needs. While my tenants are gone for the summer, they want to view photos of the property. I have the information showing who received the message and who opened it, which is a great asset because now residents can't claim they didn't get it.
What do you dislike most about this product?
You will lose the email draft if you don't save it. It's possible that the typefaces won't shift or stay in place at times. The display varies between mobile and desktop devices.
What recommendations would you give to someone considering this product?
Constant Contact is a great platform for anyone in need of email marketing. You can be a beginner or advanced; this platform is very user friendly and will get the job done. The customer service is always phenomenal.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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