Constant Contact Logo
Constant Contact Logo
Constant Contact, Inc.

Constant Contact

Composite Score
8.1 /10
CX Score
8.1 /10
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In Partnership With SelectHub

Claim Software
Constant Contact
8.1 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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Awards & Recognition

Constant Contact won the following awards in the Customer Relationship Management - Midmarket category

Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

3% Negative
10% Neutral
87% Positive

Pros

  • Respectful
  • Enables Productivity
  • Trustworthy
  • Transparent

Feature Ratings

Average 87

Collaboration

92

Marketing Management

90

Analytics and Reporting

90

Activity and Workflow Management

88

Telephony and Call Center Management

87

Customer Service Management

87

Mobile

86

Lead Management

85

Account and Contact Management

85

Sales Management

84

Quote Contract and Proposal

82

Vendor Capability Ratings

Average 87

Ease of Data Integration

90

Ease of Implementation

90

Ease of IT Administration

88

Usability and Intuitiveness

87

Availability and Quality of Training

87

Quality of Features

86

Business Value Created

86

Product Strategy and Rate of Improvement

85

Breadth of Features

85

Ease of Customization

85

Vendor Support

84

Constant Contact Reviews

Dan W.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Intuitive and Convenient CRM for Businesses

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

Marketing strategies have been a major concern from SharpSpring. Furthermore, the analytical and response procedures from SharpSpring are reputable.

What is your favorite aspect of this product?

The many business activities from the company are handled by SharpSpring and proper marketing concept developed. Besides, SharpSpring has full mobility and there is cloud accessing, but only for the authorized subscribers.

What do you dislike most about this product?

SharpSpring is authentic, concrete and informed CRM, which is driving firms to the right sales and marketing path. In overall, the SharpSpring performance is satisfying.

What recommendations would you give to someone considering this product?

Concentrate on sales, the relations you have with the consumers of your products, and the advertising techniques, using SharpSpring. Draw enough attention from learning what customers want, and procure the program.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Mumo S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Best Marketing Solution For Business

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

The tool is resourceful in that it not only handles marketing needs but also comes with effective CRM features.

What is your favorite aspect of this product?

I like that this tool is easy to understand and use I like that there are many features and the tool is very handy - it comes with both marketing an CRM features

What do you dislike most about this product?

Nothing to complain about SharpSpring, It is one of the best products I have used in a long time.

What recommendations would you give to someone considering this product?

I would recommend this tool both as a marketing solution and for CRM needs.

Pros

  • Helps Innovate
  • Unique Features
  • Efficient Service
  • Effective Service

Ellen S.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Effective Social Marketing Product.

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

Excellent market searching capability and the features are very easy to set.

What is your favorite aspect of this product?

Easy for the use to quickly implement the Automated marketing initiatives.

What do you dislike most about this product?

SharpSpring its a great tool with no complications on implementation.

What recommendations would you give to someone considering this product?

The tool functions are easy to access and searching of marketing across various social media platforms its very simple.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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