Constant Contact Logo
Constant Contact Logo
Constant Contact, Inc.

Constant Contact

Composite Score
8.1 /10
CX Score
8.1 /10
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In Partnership With SelectHub

Claim Software
Constant Contact
8.1 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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Awards & Recognition

Constant Contact won the following awards in the Customer Relationship Management - Midmarket category

Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

3% Negative
10% Neutral
87% Positive

Pros

  • Respectful
  • Enables Productivity
  • Trustworthy
  • Transparent

Feature Ratings

Average 87

Collaboration

92

Marketing Management

90

Analytics and Reporting

90

Activity and Workflow Management

88

Telephony and Call Center Management

87

Customer Service Management

87

Mobile

86

Lead Management

85

Account and Contact Management

85

Sales Management

84

Quote Contract and Proposal

82

Vendor Capability Ratings

Average 87

Ease of Data Integration

90

Ease of Implementation

90

Ease of IT Administration

88

Usability and Intuitiveness

87

Availability and Quality of Training

87

Quality of Features

86

Business Value Created

86

Product Strategy and Rate of Improvement

85

Breadth of Features

85

Ease of Customization

85

Vendor Support

84

Constant Contact Reviews

Yuri G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Excellent tool for marketing process automation

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

SharpSpring has many automation and tracking capabilities that have made our lives much easier. On the one hand, there are the marketing process automations that with practice become easier to set up and save a significant amount of time and energy; we also have a very easy to use email generator and email statistics that allow us to have more accurate overviews of open and click-through rates; on the other hand, we also have the contact manager that is customizable and is of great help for sales teams, customer success, among others.

What is your favorite aspect of this product?

One of the things I like the most about SharpSpring is its email generator, it is one of the most robust and easy to use out there. Moreover, the interface of this software is nice and easy to navigate. Within my organization it has been instrumental in allowing me to automate marketing processes, open a new communication opportunity through email, get campaign information and email statistics and much more.

What do you dislike most about this product?

I find email automations to be useful but also very difficult to set up; other than that there is nothing I don't like about this software.

What recommendations would you give to someone considering this product?

It is a great marketing alternative especially for small to medium sized businesses; it is robust, easy to use, has an easy to understand interface and useful features that make life easier for teams while bringing them closer to customers. Highly recommended.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Rachel N.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

leading your way in all marketing steps!

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

Our company is now stable and it's doing very well all thanks to SharpSpring. We now easily generate leads, launch marketing campaigns and mass emails. My utmost favorite one is its reporting feature. We look into our daily analytics, goods and bads, work on them and the next day it’s a totally different game changer for us. I will not say that it helps you turn everything over in just one day but you will be able to change the game with consistency, patience and a good platform.

What is your favorite aspect of this product?

SharpSpring is not your regular marketing platform. It is much more than that! You can easily generate leads, increase sales that will eventually help you boost your revenue. We started using it when we're on the edge of giving up. It was our last shot and I bet you it was worth it.

What do you dislike most about this product?

We can say that it does not work well on iPads. We can switch the device but sometimes when you are working on your on-the-go mode, it is much easier to use an iPad. However, you might face some trouble and issues with it. Don’t worry, just change the device!

What recommendations would you give to someone considering this product?

If you are a growing business or just started, it’s the right platform for you in all aspects. They have very reasonable and flexible contracts. The price is pocket-friendly and you can enhance your growth with a very reasonable software.

Pros

  • Helps Innovate
  • Unique Features
  • Efficient Service
  • Inspires Innovation

pavan c.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

All in one Tool with great automation marketing.

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

A great tool which provide good leads from which we can personalize messages and also automated campaigns and from this we can track leads by only one click in email marketing and best detail get by analytics on every interaction so we can message at right time and also collect leads with marketing CRM software and do great customized without any effort with drag &drop editor and through CSS our site look very best and impressive and give us branching logic to engage leads at critical point and provide instantaneously sync information with marketing automation and also provide secret weapon visitor Id provide us all detail who come to site.

What is your favorite aspect of this product?

Having a good marketing skills with good strategy to build a great company with team like sharp spring which give us hottest leads so we can use at right time to convert them to sales and we can also create fields,filter, create custom deal stages to manage sales without effort and also we can customise page through coding by adding HTML and CSS code so its very better and powerfull tool.

What do you dislike most about this product?

Some thing that disappoint me is not happened till now or any critical problem not occurred but yes they can do much improvement if they want.

What recommendations would you give to someone considering this product?

A tool which give all most important need of marketing and with great automation which very benifit to everyone whoever want to grow there business easily with marketing for them its very usefull and meaningful tool to prefer it no need to think.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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