Constant Contact Logo
Constant Contact Logo
Constant Contact, Inc.

Constant Contact

Composite Score
8.1 /10
CX Score
8.2 /10
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In Partnership With SelectHub

Claim Software
Constant Contact
8.1 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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Awards & Recognition

Constant Contact won the following awards in the Customer Relationship Management - Midmarket category

Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

95 Plan to Renew

91 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

4% Negative
12% Neutral
84% Positive

Pros

  • Respectful
  • Client Friendly Policies
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 87

Collaboration

91

Marketing Management

90

Analytics and Reporting

89

Activity and Workflow Management

88

Telephony and Call Center Management

86

Mobile

86

Customer Service Management

85

Account and Contact Management

85

Sales Management

84

Lead Management

83

Quote Contract and Proposal

82

Vendor Capability Ratings

Average 88

Ease of Data Integration

92

Ease of Implementation

91

Ease of IT Administration

91

Availability and Quality of Training

89

Usability and Intuitiveness

88

Business Value Created

88

Quality of Features

87

Ease of Customization

86

Product Strategy and Rate of Improvement

85

Vendor Support

85

Breadth of Features

84

Constant Contact Reviews

Mumo S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Best Marketing Solution For Business

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

The tool is resourceful in that it not only handles marketing needs but also comes with effective CRM features.

What is your favorite aspect of this product?

I like that this tool is easy to understand and use I like that there are many features and the tool is very handy - it comes with both marketing an CRM features

What do you dislike most about this product?

Nothing to complain about SharpSpring, It is one of the best products I have used in a long time.

What recommendations would you give to someone considering this product?

I would recommend this tool both as a marketing solution and for CRM needs.

Pros

  • Helps Innovate
  • Unique Features
  • Efficient Service
  • Effective Service

Ellen S.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Effective Social Marketing Product.

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

Excellent market searching capability and the features are very easy to set.

What is your favorite aspect of this product?

Easy for the use to quickly implement the Automated marketing initiatives.

What do you dislike most about this product?

SharpSpring its a great tool with no complications on implementation.

What recommendations would you give to someone considering this product?

The tool functions are easy to access and searching of marketing across various social media platforms its very simple.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Adriana A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Nice Incoming Email Tracking Platform.

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

Great on Automation marketing initiatives implementation.

What is your favorite aspect of this product?

The capability on marketing searching its nice.

What do you dislike most about this product?

No any for me to dislike about this easy marketing Software.

What recommendations would you give to someone considering this product?

SharpSpring its a marketing tool, with favorable pricing modules and its engagement and tracking capabilities are the best.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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