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In Partnership With SelectHub
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What is Constant Contact?
Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.
Company Details
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In Partnership With SelectHub
Constant Contact Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Constant Contact.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Constant Contact?
Pros
- Respectful
- Enables Productivity
- Trustworthy
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Marketing Management
Analytics and Reporting
Activity and Workflow Management
Telephony and Call Center Management
Customer Service Management
Mobile
Lead Management
Account and Contact Management
Sales Management
Quote Contract and Proposal
Vendor Capability Ratings
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Vendor Support
Also Featured in...
Marketing Automation - B2C
Score 8.8
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Marketing Automation - B2B
Score 8.8
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Email Marketing
Score 8.7
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Marketing Platforms - Midmarket
Score 7.9
View Constant Contact in this category (opens in a new tab)
Constant Contact Reviews
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Mark M.
- Role: Sales Marketing
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Oct 2022
Budget option for CRM/Automation
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Our decision was made on a cost/features/benefits case. While there are more advanced platforms available SharpSpring offered the functionality we needed at a competitive cost.
What is your favorite aspect of this product?
Ease of use, it's a pretty intuitive platform.
What do you dislike most about this product?
The mobile application isn't the best. It can also run a little slow at times.
What recommendations would you give to someone considering this product?
Highly recommend the platform if you are working to a budget.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
Cons
- Commodity Features
Please tell us why you think this review should be flagged.
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Amie W.
- Role: Public Sector
- Industry: Healthcare
- Involvement: End User of Application
Submitted Sep 2022
An affordable and functional platform.
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Having access to a variety of tools on the platform, which makes it much easier to detect and collect prospect information and is therefore very beneficial for sales optimization, was what I most liked about utilizing sharp spring. For marketing automation, email marketing, and social media marketing, we have installed SharpSpring for our clients and are currently using it ourselves.
What is your favorite aspect of this product?
I value the ability to hide and rearrange extra dashboard components. The company team will be able to handle and work with the customer database, all phases of advertising, email marketing, customer tracking, contact pages, and marketing job automation, among other things, more successfully. When you first use a platform with that many capabilities, it can be intimidating, but you soon learn why each one is there.
What do you dislike most about this product?
Sharpspring releases new features at a very rapid rate to keep up and compete with other platforms, which is an advantage; nevertheless, the new features frequently require updates. For instance, Video Calling was excellent when the epidemic started, but it might not have been as well-known as its rivals for video conferences.
What recommendations would you give to someone considering this product?
For clients that wish to produce lots of leads and turn them into customers, SharpSpring is excellent. This is recommended if you're looking for a comprehensive solution for marketing automation, social media, email marketing, Google Ads, and CRM. This is not the most excellent option if all you want is email marketing without anything more.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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Edith S.
- Role: Human Resources
- Industry: Healthcare
- Involvement: End User of Application
Submitted Sep 2022
An integrated marketing automation system.
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
We can manage a range of marketing and client tasks using SharpSpring's user-friendly platform. We can reduce the time spent on marketing tasks by hundreds of hours while regularly engaging our clients' prospects and boosting overall sales. This includes marketing automation, transparent sales pipelines, and persona-focused automated messaging tools.
What is your favorite aspect of this product?
SharpSpring offers a wide range of tools and constantly adds new ones to help you develop successful email marketing campaigns. The tremendous customizability of SharpSpring makes all chores easier. Additionally, it's simple to import and configure contact lists. SharpSpring by leveraging the various concepts and unique templates it provides, you can create one-of-a-kind campaigns. You can also edit and save these campaigns as draughts for later use.
What do you dislike most about this product?
One of the heads of IT at SharpSpring confessed that the email report data is BS and that there is no escalation process in place for customer support requests beyond the scope of a customer support representative's knowledge. The email data is crap, the excel file has duplicate headline titles with distinct meanings/data, and the report data within SS differs from the data exported.
What recommendations would you give to someone considering this product?
SharpSpring offers a wealth of knowledge regarding the methods used to generate leads, and we use the automation tool to cross-sell products and maintain contact with current clients. While Hub Spot and Infusion soft were options we considered before SharpSpring, SharpSpring proved to be the best choice for us. Worth every cent.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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