Constant Contact Logo
Constant Contact Logo
Constant Contact, Inc.

Constant Contact

Composite Score
8.1 /10
CX Score
8.1 /10
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In Partnership With SelectHub

Claim Software
Constant Contact
8.1 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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Awards & Recognition

Constant Contact won the following awards in the Customer Relationship Management - Midmarket category

Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

3% Negative
10% Neutral
87% Positive

Pros

  • Respectful
  • Enables Productivity
  • Trustworthy
  • Transparent

Feature Ratings

Average 87

Collaboration

92

Marketing Management

90

Analytics and Reporting

90

Activity and Workflow Management

88

Telephony and Call Center Management

87

Customer Service Management

87

Mobile

86

Lead Management

85

Account and Contact Management

85

Sales Management

84

Quote Contract and Proposal

82

Vendor Capability Ratings

Average 87

Ease of Data Integration

90

Ease of Implementation

90

Ease of IT Administration

88

Usability and Intuitiveness

87

Availability and Quality of Training

87

Quality of Features

86

Business Value Created

86

Product Strategy and Rate of Improvement

85

Breadth of Features

85

Ease of Customization

85

Vendor Support

84

Constant Contact Reviews

Mark M.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Budget option for CRM/Automation

Likeliness to Recommend

8 /10

What differentiates Constant Contact from other similar products?

Our decision was made on a cost/features/benefits case. While there are more advanced platforms available SharpSpring offered the functionality we needed at a competitive cost.

What is your favorite aspect of this product?

Ease of use, it's a pretty intuitive platform.

What do you dislike most about this product?

The mobile application isn't the best. It can also run a little slow at times.

What recommendations would you give to someone considering this product?

Highly recommend the platform if you are working to a budget.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

Cons

  • Commodity Features

Amie W.

  • Role: Public Sector
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

An affordable and functional platform.

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Having access to a variety of tools on the platform, which makes it much easier to detect and collect prospect information and is therefore very beneficial for sales optimization, was what I most liked about utilizing sharp spring. For marketing automation, email marketing, and social media marketing, we have installed SharpSpring for our clients and are currently using it ourselves.

What is your favorite aspect of this product?

I value the ability to hide and rearrange extra dashboard components. The company team will be able to handle and work with the customer database, all phases of advertising, email marketing, customer tracking, contact pages, and marketing job automation, among other things, more successfully. When you first use a platform with that many capabilities, it can be intimidating, but you soon learn why each one is there.

What do you dislike most about this product?

Sharpspring releases new features at a very rapid rate to keep up and compete with other platforms, which is an advantage; nevertheless, the new features frequently require updates. For instance, Video Calling was excellent when the epidemic started, but it might not have been as well-known as its rivals for video conferences.

What recommendations would you give to someone considering this product?

For clients that wish to produce lots of leads and turn them into customers, SharpSpring is excellent. This is recommended if you're looking for a comprehensive solution for marketing automation, social media, email marketing, Google Ads, and CRM. This is not the most excellent option if all you want is email marketing without anything more.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Edith S.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

An integrated marketing automation system.

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

We can manage a range of marketing and client tasks using SharpSpring's user-friendly platform. We can reduce the time spent on marketing tasks by hundreds of hours while regularly engaging our clients' prospects and boosting overall sales. This includes marketing automation, transparent sales pipelines, and persona-focused automated messaging tools.

What is your favorite aspect of this product?

SharpSpring offers a wide range of tools and constantly adds new ones to help you develop successful email marketing campaigns. The tremendous customizability of SharpSpring makes all chores easier. Additionally, it's simple to import and configure contact lists. SharpSpring by leveraging the various concepts and unique templates it provides, you can create one-of-a-kind campaigns. You can also edit and save these campaigns as draughts for later use.

What do you dislike most about this product?

One of the heads of IT at SharpSpring confessed that the email report data is BS and that there is no escalation process in place for customer support requests beyond the scope of a customer support representative's knowledge. The email data is crap, the excel file has duplicate headline titles with distinct meanings/data, and the report data within SS differs from the data exported.

What recommendations would you give to someone considering this product?

SharpSpring offers a wealth of knowledge regarding the methods used to generate leads, and we use the automation tool to cross-sell products and maintain contact with current clients. While Hub Spot and Infusion soft were options we considered before SharpSpring, SharpSpring proved to be the best choice for us. Worth every cent.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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