Constant Contact Logo
Constant Contact Logo
Constant Contact, Inc.

Constant Contact

Composite Score
8.1 /10
CX Score
8.1 /10
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In Partnership With SelectHub

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Constant Contact
8.1 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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Awards & Recognition

Constant Contact won the following awards in the Customer Relationship Management - Midmarket category

Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

3% Negative
10% Neutral
87% Positive

Pros

  • Respectful
  • Enables Productivity
  • Trustworthy
  • Transparent

Feature Ratings

Average 87

Collaboration

92

Marketing Management

90

Analytics and Reporting

90

Activity and Workflow Management

88

Telephony and Call Center Management

87

Customer Service Management

87

Mobile

86

Lead Management

85

Account and Contact Management

85

Sales Management

84

Quote Contract and Proposal

82

Vendor Capability Ratings

Average 87

Ease of Data Integration

90

Ease of Implementation

90

Ease of IT Administration

88

Usability and Intuitiveness

87

Availability and Quality of Training

87

Quality of Features

86

Business Value Created

86

Product Strategy and Rate of Improvement

85

Breadth of Features

85

Ease of Customization

85

Vendor Support

84

Constant Contact Reviews

DEANN B.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Excellent Marketing Tool

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Constant Contact can create a website, register for event, send out mass marketing emails...there is so many things one can do with Constant Contact. Not many other marketing tools can say that.

What is your favorite aspect of this product?

I love how east Constant Contact is to use. You can create an email anyway you want, and it looks great on a PC or mobile.

What do you dislike most about this product?

Customer service isn't too easy to work with. They do provide many articles to help answer questions, but sometimes that isn't enough and it's difficult to get someone who can assist.

What recommendations would you give to someone considering this product?

Get it-it's an all for one tool for marketing, through a website, emails, registration, etc...For many companies this one tool would be all you need.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Maddie M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Features disappoint, but it is easy to use.

Likeliness to Recommend

4 /10

What differentiates Constant Contact from other similar products?

It is easy to use

What is your favorite aspect of this product?

The ease of use

What do you dislike most about this product?

The lack of customization options

What recommendations would you give to someone considering this product?

If you neeed it for very basic uses, constant contact is your product.

Pros

  • Security Protects
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Cons

  • Slower Product Innovation
  • Less Performance Enhancing
  • Vendor's Interest First

Ronald B.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Constant Contact is great, use it!

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Lot of different features that are particularly great when using for internal drip communications. Lots of other benefits and positives related to this product as well.

What is your favorite aspect of this product?

The easy way it allows for various campaigns to managed, including content variation and contact/mail list management.

What do you dislike most about this product?

I feel like the templating options and functionality could be better and/or easier to use/implement, although otherwise great!

What recommendations would you give to someone considering this product?

A great product for a lot of different functionalities, particularly for internal use!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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