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In Partnership With SelectHub
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What is Constant Contact?
Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.
Company Details
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In Partnership With SelectHub
Constant Contact Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Constant Contact.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Constant Contact?
Pros
- Respectful
- Enables Productivity
- Trustworthy
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Marketing Management
Analytics and Reporting
Activity and Workflow Management
Telephony and Call Center Management
Customer Service Management
Mobile
Lead Management
Account and Contact Management
Sales Management
Quote Contract and Proposal
Vendor Capability Ratings
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Vendor Support
Also Featured in...
Marketing Automation - B2C
Score 8.8
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Marketing Automation - B2B
Score 8.8
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Email Marketing
Score 8.7
View Constant Contact in this category (opens in a new tab)
Marketing Platforms - Midmarket
Score 7.9
View Constant Contact in this category (opens in a new tab)
Constant Contact Reviews
DEANN B.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Aug 2023
Excellent Marketing Tool
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Constant Contact can create a website, register for event, send out mass marketing emails...there is so many things one can do with Constant Contact. Not many other marketing tools can say that.
What is your favorite aspect of this product?
I love how east Constant Contact is to use. You can create an email anyway you want, and it looks great on a PC or mobile.
What do you dislike most about this product?
Customer service isn't too easy to work with. They do provide many articles to help answer questions, but sometimes that isn't enough and it's difficult to get someone who can assist.
What recommendations would you give to someone considering this product?
Get it-it's an all for one tool for marketing, through a website, emails, registration, etc...For many companies this one tool would be all you need.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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Maddie M.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Aug 2023
Features disappoint, but it is easy to use.
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
It is easy to use
What is your favorite aspect of this product?
The ease of use
What do you dislike most about this product?
The lack of customization options
What recommendations would you give to someone considering this product?
If you neeed it for very basic uses, constant contact is your product.
Pros
- Security Protects
- Helps Innovate
- Enables Productivity
- Trustworthy
Cons
- Slower Product Innovation
- Less Performance Enhancing
- Vendor's Interest First
Please tell us why you think this review should be flagged.
Ronald B.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Aug 2023
Constant Contact is great, use it!
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Lot of different features that are particularly great when using for internal drip communications. Lots of other benefits and positives related to this product as well.
What is your favorite aspect of this product?
The easy way it allows for various campaigns to managed, including content variation and contact/mail list management.
What do you dislike most about this product?
I feel like the templating options and functionality could be better and/or easier to use/implement, although otherwise great!
What recommendations would you give to someone considering this product?
A great product for a lot of different functionalities, particularly for internal use!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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