Constant Contact Logo
Constant Contact Logo
Constant Contact, Inc.

Constant Contact

Composite Score
8.1 /10
CX Score
8.2 /10
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In Partnership With SelectHub

Claim Software
Constant Contact
8.1 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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Awards & Recognition

Constant Contact won the following awards in the Customer Relationship Management - Midmarket category

Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

95 Plan to Renew

91 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

4% Negative
12% Neutral
84% Positive

Pros

  • Respectful
  • Client Friendly Policies
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 87

Collaboration

91

Marketing Management

90

Analytics and Reporting

89

Activity and Workflow Management

88

Telephony and Call Center Management

86

Mobile

86

Customer Service Management

85

Account and Contact Management

85

Sales Management

84

Lead Management

83

Quote Contract and Proposal

82

Vendor Capability Ratings

Average 88

Ease of Data Integration

92

Ease of Implementation

91

Ease of IT Administration

91

Availability and Quality of Training

89

Usability and Intuitiveness

88

Business Value Created

88

Quality of Features

87

Ease of Customization

86

Product Strategy and Rate of Improvement

85

Vendor Support

85

Breadth of Features

84

Constant Contact Reviews

Roseli B.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Intuitive Marketing Platform.

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

The ShapSpring reports and how the data are easily analyst.

What is your favorite aspect of this product?

Easy marketing software, and excellent on reporting.

What do you dislike most about this product?

None, its easy and functional.

What recommendations would you give to someone considering this product?

ShapSpring simplicity its perfect, the marketing impact from the platform its quite productive to the different business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Priyah M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Nov 2020

Efficient solution for Lead Elevating.

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

Effecting social marketing software.

What is your favorite aspect of this product?

Ability to manage multiple business campaign and even lead management.

What do you dislike most about this product?

No major complains.

What recommendations would you give to someone considering this product?

The marketing capability and the features are very powerful and segmentation is excellent.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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