Constant Contact, Inc.

Constant Contact

Composite Score

8.7 /10

CX Score

8.8 /10

123 Reviews Write a Review

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What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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Awards & Recognition

Constant Contact won the following awards in the Email Marketing category

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2 Top Rated Capabilities

0 Top Rated Features

2024

6 Top Rated Capabilities

5 Top Rated Features

2023

3 Top Rated Capabilities

4 Top Rated Features

2022

Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

91 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

7% Negative

4% Neutral

89% Positive

Pros

Security Protects
Reliable
Client Friendly Policies
Trustworthy

Feature Ratings

Average 85

Email Delivery

Auto-Responders

Campaign Management

SPAM Compliance

Basic Reporting and Analytics

Email Templates

Contact Database

Surveys and Polling

Segmentation

Content Authoring

Sales Intelligence & Conversion Rates

Vendor Capability Ratings

Average 83

Business Value Created

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of Customization

Vendor Support

Breadth of Features

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Marketing Automation - B2C

Score 8.8

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Marketing Automation - B2B

Score 8.8

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Customer Relationship Management - Midmarket

Score 8.1

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Marketing Platforms - Midmarket

Score 7.9

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Constant Contact Reviews

Kethwell K.

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Powerful and secure tool for email marketing.

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Constant Contact is a very beneficial application that allows you to market your products and services globally. It is simple and easy to implement, set up and use. I like the fact that it is extremely easy and fast to create multiple campaigns within seconds and send them. Constant Contact saves us time and costs.

What is your favorite aspect of this product?

Constant Contact is a brilliant and powerful platform for email marketing. Allows you to manage email lists easily, send outbound emails within seconds and personalize emails. It is a very secure and safe tool since it provides high security for your sensitive data.

What do you dislike most about this product?

I like everything about Constant Contact. It is a great and reliable solution for email marketing. Nothing to dislike about it.

What recommendations would you give to someone considering this product?

Yes i highly recommend Constant Contact for email marketing. Go for it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Damaris M.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

An outstanding and nice email marketing platform.

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Constant Contact highly satisfies. This is because it allows you to collaborate seamlessly with your clients globally. It is one of easiest and fastest Application for email marketing. I have used it for more than 3 years and it is an excellent and extraordinary solution for online marketing.

What is your favorite aspect of this product?

Constant Contact has helped us to improve our sales. It allows us to market our services online thus helping us reach customers widely. It is simple and fast to install, set up and get started. It has a very flexible and friendly customer support team behind it.

What do you dislike most about this product?

Constant Contact is an advanced email marketing application. Nothing to mention as a disadvantage about it since it meets all our marketing needs.

What recommendations would you give to someone considering this product?

Constant Contact is very helpful, reliable and very effective. I recommend it to all companies in need of a powerful tool for email marketing.

Pros

Helps Innovate
Reliable
Enables Productivity
Efficient Service

James M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

A very secure and reliable email marketing tool.

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Constant Contact is a very unique and amazing platform that has helped us to have a incredible strategies when it comes to marketing. It allows us to reduce the cost of marketing and increase our input. It is an excellent and extraordinary solution that provides high security system which makes it a super powerful tool for email marketing.

What is your favorite aspect of this product?

Constant Contact allows you to keep in touch with international customers across the world. It is an amazing and outstanding product that saves you time and money. It allows you to manage email lists easily, send outbound emails and personalize emails. The customer support team behind Constant Contact is very understanding and professional. They always handle your issues with professionalism.

What do you dislike most about this product?

When it comes to online marketing, then Constant Contact is the best software you'll ever find. Until today, i haven't experienced any challenge.

What recommendations would you give to someone considering this product?

My experience with Constant Contact has been overwhelming. I must recommend it.

Pros

Helps Innovate
Enables Productivity
Caring
Saves Time

Constant Contact

What is Constant Contact?

Company Details

Book a Free Demo Today!

Awards & Recognition

Constant Contact Ratings

87 Likeliness to Recommend

91 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Constant Contact?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Email Delivery The ability to send email to large number of recipients at-scale.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Surveys and Polling Ability to survey customers and gather feedback.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

Marketing Automation - B2C

Marketing Automation - B2B

Customer Relationship Management - Midmarket

Marketing Platforms - Midmarket

Constant Contact Reviews

Kethwell K.

Powerful and secure tool for email marketing.

Likeliness to Recommend

Pros

Damaris M.

An outstanding and nice email marketing platform.

Likeliness to Recommend

Pros

James M.

A very secure and reliable email marketing tool.

Likeliness to Recommend

Pros

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Feature Ratings

Email Delivery

Auto-Responders

Campaign Management

SPAM Compliance

Basic Reporting and Analytics

Email Templates

Contact Database

Surveys and Polling

Segmentation

Content Authoring

Sales Intelligence & Conversion Rates

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of Customization

Vendor Support

Breadth of Features