Constant Contact Logo
Constant Contact Logo
Constant Contact, Inc.

Constant Contact

Composite Score
8.7 /10
CX Score
8.8 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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In Partnership With SelectHub

Awards & Recognition

Constant Contact won the following awards in the Email Marketing category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

91 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

7% Negative
4% Neutral
89% Positive

Pros

  • Security Protects
  • Reliable
  • Client Friendly Policies
  • Trustworthy

Feature Ratings

Average 85

Email Delivery

90

Auto-Responders

86

Campaign Management

86

SPAM Compliance

85

Basic Reporting and Analytics

84

Email Templates

84

Contact Database

84

Surveys and Polling

84

Segmentation

83

Content Authoring

83

Sales Intelligence & Conversion Rates

83

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Ease of IT Administration

85

Product Strategy and Rate of Improvement

84

Ease of Data Integration

84

Usability and Intuitiveness

84

Quality of Features

84

Availability and Quality of Training

82

Ease of Customization

80

Vendor Support

80

Breadth of Features

80

Constant Contact Reviews

James K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

A recommendable software for email marketing.

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Constant Contact has been really amazing since it helps us to interact with our clients and business partners around the world. It is a powerful and easy-to-use application that allows us to market our services online thus saving us much time and money. It has a very responsive customer support team behind it.

What is your favorite aspect of this product?

My experience with Constant Contact has been really amazing. I like it because it is a very secure application for email marketing. It supports multiple languages which makes it easy to learn and use in different countries. Creating multiple campaigns and sending them is extremely easy and fast.

What do you dislike most about this product?

Constant Contact has been a reliable tool for email marketing. I have never encountered any challenge while using it.

What recommendations would you give to someone considering this product?

To all companies around the world, i highly recommend Constant Contact for email marketing

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Charles K.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

A very unique and secure tool for email marketing.

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Its always very enjoyable to have such an excellent and extraordinary software for email marketing in our organization. Constant Contact allows us to engage easily and quickly with our local and international customers. It allows us to create eye-catching campaigns and send them instantly. Managing email lists is extremely easy.

What is your favorite aspect of this product?

I like Constant Contact because it is a very beneficial and reliable application for email marketing. Allows you to send outbound emails in few seconds, building and personalizing emails and easily and quickly manage email lists. It is intuitive, user-friendly and simple to install and set up. Additionally, Constant Contact customer service is on another level, very helpful and responsive.

What do you dislike most about this product?

To be frank, I can't remember anything that disappointed me while using Constant Contact. It is always a great and reliable solution for online marketing.

What recommendations would you give to someone considering this product?

Constant Contact is simple, fast and easy to implement and set up. Again, it is a very secure and safe tool for email marketing. I highly recommend it.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Crystal M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Find a way to reach more customers

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

There are many peculiarities in Constact Contact that I have not seen in Mailchimp, with the use of photos and links, the generation of email and text editing is peculiar and has many drawbacks, in such a case Mailchimp improves this feature, but nevertheless, it is an excellent tool for the search of leads and CRM, It has a very advantageous sales evolution analyzer, which is not seen in Mailchimp, a calendar management that is important for the organization of events and other programs, in summary I can say that this program like all has features that give advantage to the work being done, but still lacks some of them.

What is your favorite aspect of this product?

I like the ROI analysis and tracking feature, and that it has a sales analyzer, this has allowed me at the time of starting a job, I can calculate in an organized way the cost and work implements that I will need for a certain advertising campaign, in addition to tracking the advertising and the scope I have on that job, it has a friendly look, and its customer service has been quite helpful, although, it has not been needed because it is very easy to implement.

What do you dislike most about this product?

The one that can not be customized, this program can not be customized, therefore, you must work based on what the program stipulates, you can not handle the programming language to customize it to taste, if you want to customize it is difficult to do it with this program.

What recommendations would you give to someone considering this product?

Is recommended for all types of companies, and people who start with the automation of marketing and email marketing, has a very friendly interface and easy to use, it is not complicated, has many features that as time passes programmers and creators are improving, is a good investment, although it has a free trial that can be used to test the platform.

Pros

  • Continually Improving Product
  • Efficient Service
  • Inspires Innovation
  • Saves Time

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