What is Constant Contact?

Powerful email marketing made easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals.

Company Details

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Awards & Recognition

Constant Contact won the following awards in the Email Marketing category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

87 Likeliness to Recommend

1
Since last award

90 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

8% Negative
5% Neutral
87% Positive

Pros

  • Security Protects
  • Respectful
  • Client Friendly Policies
  • Reliable

Feature Ratings

Average 84

Email Delivery

90

Auto-Responders

86

Campaign Management

86

SPAM Compliance

85

Basic Reporting and Analytics

85

Email Templates

83

Contact Database

83

Segmentation

83

Surveys and Polling

83

Content Authoring

83

Sales Intelligence & Conversion Rates

82

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

86

Ease of IT Administration

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

84

Quality of Features

83

Usability and Intuitiveness

83

Availability and Quality of Training

82

Ease of Customization

80

Vendor Support

79

Breadth of Features

79

Constant Contact Reviews

Alec J.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Easy to use, and constantly evolving

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

Honestly, I don't know at this point - I've been using Constant Contact for 10 years, and have been happy enough with the features and interface to not shop this portion of our tech stack around.

What is your favorite aspect of this product?

I appreciate the way they continue to expand capabilities while generally maintaining an intuitive interface. Features are constantly being incorporated into the system.

What do you dislike most about this product?

Some new features feel rushed, and as though they haven't been user-tested before rollout. UX can be a bit dodgy in parts of the program.

What recommendations would you give to someone considering this product?

If you are a small or medium sized business, this seems like it would fulfill the vast majority of your email and social media management needs. I'm not sure how effective this tool would be at the enterprise level.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anurag S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Great tool for Email Marketing.

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

Predefined templates are really professional and well designed which help to create the email quickly.

What is your favorite aspect of this product?

it help to send the mass emails we can schedule the timing of the email we want to send. There are multiple templates for emails.

What do you dislike most about this product?

Pricing is bit high. Searching of past email is bit difficult.

What recommendations would you give to someone considering this product?

This is a good Email platform with lot of feature so please do give it a try.

Pros

  • Client Friendly Policies
  • Altruistic
  • Includes Product Enhancements
  • Appreciates Incumbent Status

Dante M.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

"Good program I highly recommend it."

Likeliness to Recommend

7 /10

What differentiates Constant Contact from other similar products?

It differs from other programs in that it is a low-cost software that has all of the information required for email marketing.

What is your favorite aspect of this product?

Our company's marketing has been vastly enhanced thanks to this platform, which has made it much simpler to gauge the level of interest shown by individual consumers and to quantify the results of individual campaign efforts. Because we have imported all the contacts in these clients, all you have to do to send a campaign is click a button on this platform. Due to the platform's high-quality connection mechanism, we were able to connect it with our CRM database and begin negotiating with leads generated by our advertising campaign right away.

What do you dislike most about this product?

I haven't had any issues with this campaign creation platform at all; it has always performed admirably and provided me with a relatively stable platform that allows me to create campaigns from any device and allows you to monitor those campaigns from anywhere; accessibility is good; and it provides a general panel, where all employees can access the same panel and create, edit, and send campaigns from the same place. Everything works as it should, and I have no complaints.

What recommendations would you give to someone considering this product?

It's really fundamental and easy to understand. In a short time, you and your new hires will be able to master it. To reiterate, I will not suggest this to a large or even medium-sized business because it is well suited to the demands of a smaller company. All things considered, this might be the best option for your business if you find this to make sense.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

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