Constant Contact Logo
Constant Contact Logo
Constant Contact, Inc.

Constant Contact

Composite Score
8.7 /10
CX Score
8.7 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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Awards & Recognition

Constant Contact won the following awards in the Email Marketing category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

90 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

7% Negative
5% Neutral
88% Positive

Pros

  • Security Protects
  • Client Friendly Policies
  • Reliable
  • Trustworthy

Feature Ratings

Average 85

Email Delivery

90

Campaign Management

86

Auto-Responders

86

SPAM Compliance

85

Basic Reporting and Analytics

85

Segmentation

84

Email Templates

84

Contact Database

84

Surveys and Polling

83

Content Authoring

82

Sales Intelligence & Conversion Rates

82

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Ease of IT Administration

85

Product Strategy and Rate of Improvement

84

Ease of Data Integration

84

Quality of Features

83

Usability and Intuitiveness

83

Availability and Quality of Training

82

Vendor Support

80

Ease of Customization

80

Breadth of Features

79

Constant Contact Reviews

Elizabeth M.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Nice tool for email marketing

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

It is very quick when it comes to making customized email template compared with other similar products.

What is your favorite aspect of this product?

What i like most about it is that i can easily schedule emails in a very secure way.

What do you dislike most about this product?

Honestly it's the best i have no dislike towards it.

What recommendations would you give to someone considering this product?

To give it a try if other softwares let them down.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aleska S.

  • Role: Finance
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2020

Final analysis of all advertising campaigns.

Likeliness to Recommend

8 /10

What differentiates Constant Contact from other similar products?

One of the things that are most noticeable when differentiating "Constant Contact" from some other Email Marketing platform is the fact that Constant Contact offers a much more feasible and adaptable way to users, so that they can create all kinds of campaigns advertising in just a matter of minutes. I consider that the creation of Constant Contact campaigns is unique, it offers an interface where you only have to drag and insert the objects or text that is needed for the campaign, and in just a few steps, the campaign can be sent to an audience in specific.

What is your favorite aspect of this product?

I really like the automation of analysis in the reports or charts generated by Constant Contact. This platform offers an automated system, which automatically analyzes each traffic that has been obtained in each campaign sent, collects all this information and obtains a final result where the user can determine the scope that each advertising campaign has had and also You can determine various measures to improve or increase the reach of the public or customers who access this campaign.

What do you dislike most about this product?

The Constant Contact mobile application is one of the most prominent negative points which I have noticed during my experience with this platform. This application does not allow to monitor in real time, the progress that each advertising campaign has had (it should be noted that this functionality can be obtained in its version for desktops). I believe that the application for mobile phones should be exponentially improved in order to allow users to monitor their campaigns without having to always be in the work office.

What recommendations would you give to someone considering this product?

If you are looking for software that automates the data analysis process of each campaign sent, Constant Contact will undoubtedly be the best option, this platform works in an automated way for this particular functionality, in addition to allowing users to create a advertising campaigns much easier than any other platform. With Constant Contact, you get speed to create and send campaigns, and get immediate automation for analysis and creation of results.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Audrey R.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2020

Excellent Performance from Constant Contact.

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Constant Contact is the most ideal marketing tool that accommodates high level of advertising. Again, Constant Contact helps bring all forms customer support and care, which helps in matters of clients satisfaction. The program also offers online training with different templates.

What is your favorite aspect of this product?

The software has significant marketing tools, which helps in bringing more clients. Also, Constant Contact share information to customers directly, and this makes it easy to share business products and services. The tool is lightweight and easy to navigate.

What do you dislike most about this product?

Nonetheless, the software requires some updates, to capture the demands of the market. Market research can be a great way to do this. The other operating features are successful

What recommendations would you give to someone considering this product?

There is need for market research to identify the best marketing software, but Constant Contact is a tested tool and can foster sales in a company. The requirements for this application are minimal.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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