In Partnership With SelectHub
What is Constant Contact?
Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.
Company Details
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In Partnership With SelectHub
Constant Contact Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Constant Contact.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
90 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Constant Contact?
Pros
- Security Protects
- Client Friendly Policies
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Campaign Management
Auto-Responders
SPAM Compliance
Basic Reporting and Analytics
Segmentation
Email Templates
Contact Database
Surveys and Polling
Content Authoring
Sales Intelligence & Conversion Rates
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Ease of Customization
Breadth of Features
Also Featured in...
Marketing Automation - B2C
Score 8.6
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Marketing Automation - B2B
Score 8.6
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Customer Relationship Management - Midmarket
Score 8.2
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Marketing Platforms - Midmarket
Score 7.9
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Constant Contact Reviews
Kishan S.
- Role: Operations
- Industry: Energy
- Involvement: End User of Application
Submitted Aug 2021
Powerful and recommendable tool for marketing.
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Constant Contact is a great tool that has helped us to grow our business by allowing us to collaborate with clients around the world. It is simple and easy to install and set up. I like the ability to create multiple campaigns and instantly send them.
What is your favorite aspect of this product?
My experience with Constant Contact has been really amazing. It is a very helpful tool that makes email marketing easier and effective. I like availability of customer support team, very helpful and friendly.
What do you dislike most about this product?
I have used Constant Contact for a very long time and i have never encountered any challenge.
What recommendations would you give to someone considering this product?
I recommend Constant Contact for email marketing.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
MIGUEL ANGEL M.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Aug 2021
The grow place to send news to clients
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Something very wonderful is the integration in addition to sending emails is the integration with their other services such as websites, logo makers, online store is an omnichannel.
What is your favorite aspect of this product?
the service and the integration between all your services make you a great service
What do you dislike most about this product?
I think the prices should design plans for all types of businesses or a type of pay you go plan
What recommendations would you give to someone considering this product?
that the service is in more languages in addition integrations with third-party applications where a unique ecosystem can be created
Pros
- Reliable
- Enables Productivity
- Unique Features
- Fair
Please tell us why you think this review should be flagged.
Rachel O.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Aug 2021
Features disappointing
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
It was a run-of-the mill product.
What is your favorite aspect of this product?
Nothing I can think of.
What do you dislike most about this product?
Nothing special
What recommendations would you give to someone considering this product?
Look elsewhere
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Performance Enhancing
Please tell us why you think this review should be flagged.
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