Constant Contact Logo
Constant Contact Logo
Constant Contact, Inc.

Constant Contact

Composite Score
8.7 /10
CX Score
8.7 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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Awards & Recognition

Constant Contact won the following awards in the Email Marketing category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

90 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

7% Negative
5% Neutral
88% Positive

Pros

  • Security Protects
  • Client Friendly Policies
  • Reliable
  • Trustworthy

Feature Ratings

Average 85

Email Delivery

90

Campaign Management

86

Auto-Responders

86

SPAM Compliance

85

Basic Reporting and Analytics

85

Segmentation

84

Email Templates

84

Contact Database

84

Surveys and Polling

83

Content Authoring

82

Sales Intelligence & Conversion Rates

82

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Ease of IT Administration

85

Product Strategy and Rate of Improvement

84

Ease of Data Integration

84

Quality of Features

83

Usability and Intuitiveness

83

Availability and Quality of Training

82

Vendor Support

80

Ease of Customization

80

Breadth of Features

79

Constant Contact Reviews

Sanjay P.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

A very unique application for email marketing.

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

I have encountered many softwares for email marketing but Constant Contact is one of the best email Marketing Platform i have ever used. It allows you to create campaigns and instantly send them to your customers. It has helped us to improve our sales in a great way.

What is your favorite aspect of this product?

I like Constant Contact because it is easy and fast to install, set up and get started. Again, it has a very responsive customer support team behind it, they are always available to help you when you need them most. With the help of Constant Contact, interacting with consumers is easy and fast.

What do you dislike most about this product?

I have used Constant Contact for a very long time and it has been of great help. Nothing to mention as a dislike about it.

What recommendations would you give to someone considering this product?

To all prospective customers considering Constant Contact, i advice them to go ahead and implement it.

Pros

  • Reliable
  • Enables Productivity
  • Caring
  • Client Friendly Policies

Steve D.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Great tool for both small and large businesses.

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

The reason why we shall renew Constant Contact is because of its functionality, performance and usability. I like ease of automation design and campaign creation and ease of integration with WordPress. Again, Constant Contact is easy to implement, set up and use.

What is your favorite aspect of this product?

Constant Contact is simple to implement, set up and use. It is one of the most secure email marketing application i have ever used. It allows you to create powerful campaigns and instantly send them. It is an outstanding email marketing tool with a very helpful customer support team behind it.

What do you dislike most about this product?

I think there isn't anything so far that I don't like about Constant Contact. It is a complete software for email marketing.

What recommendations would you give to someone considering this product?

The application is very helpful and reliable. I recommend it to everyone looking for a great platform for email marketing.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Mitta K.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Number one email marketing software.

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Constant Contact has helped us to improve our business by allowing us to collaborate efficiently with our customers. I like the usability of the application and it has a very intuitive and user-friendly interface. Constant Contact customer service is incredible. Very responsive and reliable.

What is your favorite aspect of this product?

I have encountered many softwares for email marketing but Constant Contact is unmatched. It allows you to create multiple campaigns, send them instantly. Again, it is easy to implement and manage compared to other softwares.

What do you dislike most about this product?

Constant Contact is a powerful and easy-to-use application for email marketing. I dislike nothing about it since it meets all our marketing requirements.

What recommendations would you give to someone considering this product?

Constant Contact is a recommendable email marketing application every company should implement. I recommend it.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

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