Constant Contact Logo
Constant Contact Logo
Constant Contact, Inc.

Constant Contact

Composite Score
8.7 /10
CX Score
8.7 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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In Partnership With SelectHub

Awards & Recognition

Constant Contact won the following awards in the Email Marketing category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

90 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

7% Negative
5% Neutral
88% Positive

Pros

  • Security Protects
  • Client Friendly Policies
  • Reliable
  • Trustworthy

Feature Ratings

Average 85

Email Delivery

90

Campaign Management

86

Auto-Responders

86

SPAM Compliance

85

Basic Reporting and Analytics

85

Segmentation

84

Email Templates

84

Contact Database

84

Surveys and Polling

83

Content Authoring

82

Sales Intelligence & Conversion Rates

82

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Ease of IT Administration

85

Product Strategy and Rate of Improvement

84

Ease of Data Integration

84

Quality of Features

83

Usability and Intuitiveness

83

Availability and Quality of Training

82

Vendor Support

80

Ease of Customization

80

Breadth of Features

79

Constant Contact Reviews

James M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

A very secure and reliable email marketing tool.

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Constant Contact is a very unique and amazing platform that has helped us to have a incredible strategies when it comes to marketing. It allows us to reduce the cost of marketing and increase our input. It is an excellent and extraordinary solution that provides high security system which makes it a super powerful tool for email marketing.

What is your favorite aspect of this product?

Constant Contact allows you to keep in touch with international customers across the world. It is an amazing and outstanding product that saves you time and money. It allows you to manage email lists easily, send outbound emails and personalize emails. The customer support team behind Constant Contact is very understanding and professional. They always handle your issues with professionalism.

What do you dislike most about this product?

When it comes to online marketing, then Constant Contact is the best software you'll ever find. Until today, i haven't experienced any challenge.

What recommendations would you give to someone considering this product?

My experience with Constant Contact has been overwhelming. I must recommend it.

Pros

  • Helps Innovate
  • Enables Productivity
  • Caring
  • Saves Time

Crystal M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Find a way to reach more customers

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

There are many peculiarities in Constact Contact that I have not seen in Mailchimp, with the use of photos and links, the generation of email and text editing is peculiar and has many drawbacks, in such a case Mailchimp improves this feature, but nevertheless, it is an excellent tool for the search of leads and CRM, It has a very advantageous sales evolution analyzer, which is not seen in Mailchimp, a calendar management that is important for the organization of events and other programs, in summary I can say that this program like all has features that give advantage to the work being done, but still lacks some of them.

What is your favorite aspect of this product?

I like the ROI analysis and tracking feature, and that it has a sales analyzer, this has allowed me at the time of starting a job, I can calculate in an organized way the cost and work implements that I will need for a certain advertising campaign, in addition to tracking the advertising and the scope I have on that job, it has a friendly look, and its customer service has been quite helpful, although, it has not been needed because it is very easy to implement.

What do you dislike most about this product?

The one that can not be customized, this program can not be customized, therefore, you must work based on what the program stipulates, you can not handle the programming language to customize it to taste, if you want to customize it is difficult to do it with this program.

What recommendations would you give to someone considering this product?

Is recommended for all types of companies, and people who start with the automation of marketing and email marketing, has a very friendly interface and easy to use, it is not complicated, has many features that as time passes programmers and creators are improving, is a good investment, although it has a free trial that can be used to test the platform.

Pros

  • Continually Improving Product
  • Efficient Service
  • Inspires Innovation
  • Saves Time

Gladys M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

My glundelicious experience with Constant Contact.

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Constant Contact has a very intuitive and user-friendly interface that makes it very easy and simple to use and learn. It is a recommendable software since it allows you to market your business widely across the world. It allows you to create several professional campaigns and instantly send them.

What is your favorite aspect of this product?

My love for Constant Contact is undeniable because it makes our marketing efforts more easier. It is one of the best email Marketing solution that helps you to improve your marketing strategies thus improving your business input.

What do you dislike most about this product?

Constant Contact has been really helpful and reliable. I lack nothing to dislike about it.

What recommendations would you give to someone considering this product?

I recommend Constant Contact. It is a great and reliable solution for email marketing purposes.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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