In Partnership With SelectHub
What is Constant Contact?
Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.
Company Details
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In Partnership With SelectHub
Constant Contact Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
90 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Constant Contact?
Pros
- Security Protects
- Client Friendly Policies
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Campaign Management
Auto-Responders
SPAM Compliance
Basic Reporting and Analytics
Segmentation
Email Templates
Contact Database
Surveys and Polling
Content Authoring
Sales Intelligence & Conversion Rates
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Ease of Customization
Breadth of Features
Also Featured in...
Marketing Automation - B2C
Score 8.6
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Marketing Automation - B2B
Score 8.6
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Customer Relationship Management - Midmarket
Score 8.2
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Marketing Platforms - Midmarket
Score 7.9
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Constant Contact Reviews
- Role: Information Technology
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jan 2022
An Easy to Use Email Campaign Tool
Likeliness to Recommend
Pros
- Generous Negotitation
- Helps Innovate
- Continually Improving Product
- Reliable
Cons
- Less Efficient Service
- Less Effective Service
- Less Caring
Please tell us why you think this review should be flagged.
Kanya S.
- Role: C-Level
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Dec 2021
Constant Contact is an excellent tool!
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Easy to land in contact's inboxes and the reporting!
What is your favorite aspect of this product?
The analytics and ease to duplicate and manage campaigns.
What do you dislike most about this product?
Needs a more modern look on the frontend and backend.
What recommendations would you give to someone considering this product?
Great for use when contacting large databases.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Chandler E.
- Role: Consultant
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Dec 2021
Solid ESP Out of A Lot Of Choices
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
It is pretty in line with other platforms out there. the UI is easier to work with but strangely enough, the screen is so crisp and white in some areas it makes me go cross-eyed.
What is your favorite aspect of this product?
Ease of use and implementation.
What do you dislike most about this product?
The time it takes to create a template.
What recommendations would you give to someone considering this product?
MAke sure you need this and not a more inclusive ESP platform like MailChimp.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Caring
Cons
- Commodity Features
Please tell us why you think this review should be flagged.
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