In Partnership With SelectHub
What is Constant Contact?
Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.
Company Details
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In Partnership With SelectHub
Constant Contact Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
90 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Constant Contact?
Pros
- Security Protects
- Client Friendly Policies
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Campaign Management
Auto-Responders
SPAM Compliance
Basic Reporting and Analytics
Segmentation
Email Templates
Contact Database
Surveys and Polling
Content Authoring
Sales Intelligence & Conversion Rates
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Ease of Customization
Breadth of Features
Also Featured in...
Marketing Automation - B2C
Score 8.6
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Marketing Automation - B2B
Score 8.6
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Customer Relationship Management - Midmarket
Score 8.2
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Marketing Platforms - Midmarket
Score 7.9
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Constant Contact Reviews
Rose M.
- Role: Industry Specific Role
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Dec 2022
Email marketing has become more professional.
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
If one of your next stages is to build your list, Constant Contact can aid in that growth via landing sites, leads from social media ads on Facebook and Instagram, and even SMS text messaging. The ideal software for assisting you in keeping in touch with those significant individuals who can have a great impact on our corporation is Constant Contact.
What is your favorite aspect of this product?
They can be effective, like any other email marketing tactic. It's simple to create emails for a quick email campaign. There are an abundance of template options and characteristics that allow for drag and drop. Additionally, compared to other clients, it appears that their email system is much more responsive. Additionally, their services are available for user registration, A/B Testing.
What do you dislike most about this product?
Being able to make changes despite being signed out of your account is the only annoying aspect. Before you go to save the modifications, you are unaware that your time has expired. Edge-to-edge designs were not possible, and the footer has less customization options than with our prior email program.
What recommendations would you give to someone considering this product?
I really appreciate how easy Constant Contact makes it to use their program for its main purpose of delivering email campaigns. By just pressing the "create" button, it will walk you through choosing the right campaign and then offer you free templates tailored to the kind of campaign you are running.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Harry E.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Dec 2022
Convenient platform
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
In order to increase engagement and outcomes for our business, we are now able to contact with individuals wherever they are via SMS, email, or social media, all from a single platform. In other words, it has helped us strengthen our relationships with customers. Additionally, it is simple to keep track of which contacts received, opened, and read each email.
What is your favorite aspect of this product?
The ease is great. If you use Constant Contact for social networks, you only need to make one post and connect the accounts you require. If you use Constant Contact for email, you may send one email to thousands of recipients by building a running list that you can add to. It's quite simple, and the outcomes are truly amazing.
What do you dislike most about this product?
It can be difficult to change some formatting, particularly the gap above and below blocks. Additionally, I've only recently started using event marketing. Understanding how to send follow-up emails to different groups that had answered proved to be very challenging. Additionally, only a select few of the event participant information fields would download.
What recommendations would you give to someone considering this product?
Our main method of reaching out to our network and audience through email blasts is being solved with the aid of Constant Contact. For every blast, they provide the greatest analytics and reports, which allow us to make adjustments and develop new or alternative material that is better suited for our target demographic.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Anna J.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
One stop shop for your email and posting needs.
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Constant Contact provides technologies that make digital marketing easier to use and more effective. Constant Contact strives to assist users in creating solid connections and producing results, whether those results include increasing sales, expanding a customer base, or engaging an audience. With the use of landing sites, lead marketing on social media, and audience expansion, we have quickly built our list.
What is your favorite aspect of this product?
I enjoy how simple it is to layout and design your own e-blat before viewing all of your selections in preview mode on PC, mobile, etc. I'm not sure how it stacks up against other platforms however I've found that using the email capabilities on other CRM and relational database platforms is neither as effective nor as visually appealing.
What do you dislike most about this product?
I don't like the dashboard's design at all. I would prefer if the campaigns were sorted in a manner more akin to a windows explorer. It would be really useful if all the campaigns and address books could be viewed arranged in folder view. I dislike having to scroll forever in search of anything or hope I can find it by name.
What recommendations would you give to someone considering this product?
Constant Contact is incredibly user-friendly and straightforward. Particularly if you've never used a mass email platform before, it offers many more capabilities and advantages than other applications and is one of the simplest platforms to use. This program has been used by me for the past four years, and I want to keep using it.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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