Constant Contact Logo
Constant Contact Logo
Constant Contact, Inc.

Constant Contact

Composite Score
8.7 /10
CX Score
8.7 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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In Partnership With SelectHub

Awards & Recognition

Constant Contact won the following awards in the Email Marketing category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

90 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

7% Negative
5% Neutral
88% Positive

Pros

  • Security Protects
  • Client Friendly Policies
  • Reliable
  • Trustworthy

Feature Ratings

Average 85

Email Delivery

90

Campaign Management

86

Auto-Responders

86

SPAM Compliance

85

Basic Reporting and Analytics

85

Segmentation

84

Email Templates

84

Contact Database

84

Surveys and Polling

83

Content Authoring

82

Sales Intelligence & Conversion Rates

82

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Ease of IT Administration

85

Product Strategy and Rate of Improvement

84

Ease of Data Integration

84

Quality of Features

83

Usability and Intuitiveness

83

Availability and Quality of Training

82

Vendor Support

80

Ease of Customization

80

Breadth of Features

79

Constant Contact Reviews

Anderson K.

  • Role: Human Resources
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Constant Contact Is a Fantastic Tool

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Constant Contact is different from other similar products because it offers excellent results. Moreover, the implementation of Constant Contact is very easy.

What is your favorite aspect of this product?

I like how this email marketing software has been easy to use. Moreover, Constant Contact is a very affordable email marketing tool.

What do you dislike most about this product?

Constant Contact has never disappointed us. The features of Constant Contact are flawless.

What recommendations would you give to someone considering this product?

Constant Contact will meet your business needs because it is highly effective. I do recommend Constant Contact to everyone.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shabbir H.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

"This tool is the best choice for email marketing"

Likeliness to Recommend

8 /10

What differentiates Constant Contact from other similar products?

This software stands out from similar products on the market since it can be used with a minimum of effort, yet the quality of its customer support is unrivaled.

What is your favorite aspect of this product?

Very user-friendly for those with little to no experience in email marketing. We find it quite helpful, and it's simple to set up so that our whole staff can collaborate on a task at once.

What do you dislike most about this product?

Unfortunately, the cost keeps rising. I wish there was some way to secure the current rate and keep using it indefinitely. Since this has been our practice for so long, we think it's reasonable.

What recommendations would you give to someone considering this product?

I would recommend it because of how simple it is to use. Very well-organized, featuring list and calendar views, folders, and other list management qualities Campaign management with automated email and social media scheduling.

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Effective Service

Rahul S.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Does the job, but it is a bit pricey

Likeliness to Recommend

7 /10

What differentiates Constant Contact from other similar products?

There are no great value additions in constant contact as compared to the other products.

What is your favorite aspect of this product?

I been using constant contact since 2011 hence I am used to the UI.

What do you dislike most about this product?

Reporting dashboard has limited metrics It allows only an annual subscription Templates are very basic

What recommendations would you give to someone considering this product?

There are numerous better email marketing platforms out there. However, feel free to try it and make your own decision.

Pros

  • Efficient Service
  • Client Friendly Policies
  • Acts with Integrity
  • Helps Innovate

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