Concur Travel Logo
Concur Travel Logo
SAP Concur

Concur Travel

Composite Score
7.2 /10
CX Score
7.1 /10
Category
Concur Travel
7.2 /10

What is Concur Travel?

Simplify travel management and let employees book business travel on their own, at the best rates, and within spending policies. SAP Concur solutions offer you a way to manage your travel program while capturing all the correct data.

Company Details


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Awards & Recognition

Concur Travel won the following awards in the Travel Management category

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Concur Travel Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Concur Travel.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

86 Plan to Renew

74 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Concur Travel?

13% Negative
16% Neutral
71% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Efficient Service

Cons

  • Leverages Incumbent Status

Feature Ratings

Average 78

Risk Management

87

Bank/Credit Card Integration

83

Notifications/Alerts/Updates

82

Self-Service

82

Mobile

81

Policy Configuration/Implementation

81

Sustainability Reports

80

AI Driven Personalization

80

Expense Management

77

Itinerary Management

77

Travel and Accommodation Booking

76

Vendor Capability Ratings

Average 73

Ease of Implementation

83

Ease of IT Administration

81

Vendor Support

79

Ease of Data Integration

76

Business Value Created

75

Availability and Quality of Training

75

Quality of Features

75

Usability and Intuitiveness

73

Ease of Customization

72

Breadth of Features

71

Product Strategy and Rate of Improvement

62

Concur Travel Reviews

Mitch C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Gets the job done but still much to be desired.

Likeliness to Recommend

6 /10

What differentiates Concur Travel from other similar products?

No real differentiators other than look and feel of the platform

What is your favorite aspect of this product?

Mobile app expense approval feature

What do you dislike most about this product?

Lack of flexibility when searching for and booking travel

What recommendations would you give to someone considering this product?

Better search and filter options for flights. Better ability to book multicity travel all under one trip

Pros

  • Security Protects
  • Reliable
  • Enables Productivity
  • Caring

Cons

  • Commodity Features
  • Leverages Incumbent Status
  • Less Efficient Service
  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Feb 2023

easy to use

Likeliness to Recommend

10 /10

Pros

  • Enables Productivity
  • Saves Time
  • Over Delivered
  • Friendly Negotiation

Cons

  • Vendor's Interest First

Jessica A.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Concur makes booking business travel easier

Likeliness to Recommend

7 /10

What differentiates Concur Travel from other similar products?

Concur offers more personalization

What is your favorite aspect of this product?

That it makes booking travel for my executives easier

What do you dislike most about this product?

The ability to cancel reservations and the overload of emails

What recommendations would you give to someone considering this product?

If your business books a lot of travel then Concur is definitely a great investment.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

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