Concur Travel Logo
Concur Travel Logo
SAP Concur

Concur Travel

Composite Score
7.3 /10
CX Score
7.1 /10
Category
Concur Travel
7.3 /10

What is Concur Travel?

Simplify travel management and let employees book business travel on their own, at the best rates, and within spending policies. SAP Concur solutions offer you a way to manage your travel program while capturing all the correct data.

Company Details


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Awards & Recognition

Concur Travel won the following awards in the Travel Management category

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Concur Travel Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Concur Travel.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

86 Plan to Renew

75 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Concur Travel?

13% Negative
16% Neutral
71% Positive

Pros

  • Respectful
  • Reliable
  • Fair
  • Efficient Service

Cons

  • Leverages Incumbent Status

Feature Ratings

Average 79

Risk Management

87

Bank/Credit Card Integration

83

Notifications/Alerts/Updates

82

Self-Service

82

Mobile

81

Policy Configuration/Implementation

81

Sustainability Reports

80

AI Driven Personalization

80

Expense Management

77

Itinerary Management

77

Travel and Accommodation Booking

76

Vendor Capability Ratings

Average 73

Ease of Implementation

83

Ease of IT Administration

82

Vendor Support

79

Ease of Data Integration

77

Business Value Created

75

Availability and Quality of Training

75

Quality of Features

75

Usability and Intuitiveness

73

Ease of Customization

73

Breadth of Features

71

Product Strategy and Rate of Improvement

62

Concur Travel Reviews

Wunmi F.

  • Role: Industry Specific Role
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Love the app!

Likeliness to Recommend

6 /10

What differentiates Concur Travel from other similar products?

The app is better than the desktop version

What is your favorite aspect of this product?

Adding receipts in the app.

What do you dislike most about this product?

Searching on the desktop is a pain. It is slow and editing a search means starting over. Waste of time.

What recommendations would you give to someone considering this product?

Use the app.

Pros

  • Enables Productivity
  • Reliable
  • Unique Features
  • Efficient Service

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Charges for Enhancements

Amanda D.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Makes travel easy

Likeliness to Recommend

10 /10

What differentiates Concur Travel from other similar products?

Concur allows me to manage travel for multiple lesders

What is your favorite aspect of this product?

I love that I am automatically sent itineraries

What do you dislike most about this product?

I wish the call center was easier to work with

What recommendations would you give to someone considering this product?

This products beats the rest

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Christina H.

  • Role: Consultant
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Doesn’t provide a unique value

Likeliness to Recommend

4 /10

What differentiates Concur Travel from other similar products?

Nothing really

What is your favorite aspect of this product?

No favourite

What do you dislike most about this product?

Available options it provides

What recommendations would you give to someone considering this product?

I wouldn’t invest in this

Pros

  • Efficient Service
  • Client's Interest First

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Reliable

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