CloudTalk Logo Award Winner Product Badge
CloudTalk Logo Award Winner Product Badge
CloudTalk

CloudTalk

Composite Score
8.3 /10
CX Score
8.5 /10
Category
CloudTalk
8.3 /10

What is CloudTalk?

With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business. The only thing you need is internet access. Integration into your existing helpdesk, e-commerce or CRM solutions, international phone numbers and many other features of a first-class call center will make your work more efficient and boost satisfaction of your clients.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

CloudTalk won the following awards in the Contact Center as a Service - Midmarket category

Filter By

CloudTalk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CloudTalk.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

93 Plan to Renew

79 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CloudTalk?

2% Negative
3% Neutral
95% Positive

Pros

  • Respectful
  • Trustworthy
  • Efficient Service
  • Caring

Feature Ratings

Average 81

Workforce Management

87

Call Recording

85

Knowledge Management

84

Ticket Management

84

Contact Center Compliance Management

82

Multi Channel Intake Integration

81

Contact Center Analytics

80

Multi Channel Queue Management

80

Call Scripting and Call Flow Management

79

Screen Prompts

78

Skills Based Routing

77

Vendor Capability Ratings

Average 77

Ease of IT Administration

80

Ease of Implementation

79

Usability and Intuitiveness

79

Ease of Data Integration

79

Vendor Support

79

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

77

Quality of Features

77

Business Value Created

77

Breadth of Features

75

Ease of Customization

70

CloudTalk Reviews

Milena T.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Apr 2024

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Juliana P.

  • Role: Operations
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Easy to use, but needs innovations

Likeliness to Recommend

10 /10

What differentiates CloudTalk from other similar products?

Simple and easy to use, recording calls and cool design

What is your favorite aspect of this product?

Cool design

What do you dislike most about this product?

Few functions

What recommendations would you give to someone considering this product?

Test a tool and ask for support if necessary

Pros

  • Trustworthy
  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product

Cons

  • Charges for Enhancements
  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted May 2022

Easy to use, but difficulties hearing!

Likeliness to Recommend

7 /10

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

Most Popular CloudTalk Comparisons