CloudTalk Logo Award Winner Product Badge
CloudTalk Logo Award Winner Product Badge
CloudTalk

CloudTalk

Composite Score
8.3 /10
CX Score
8.5 /10
Category
CloudTalk
8.3 /10

What is CloudTalk?

With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business. The only thing you need is internet access. Integration into your existing helpdesk, e-commerce or CRM solutions, international phone numbers and many other features of a first-class call center will make your work more efficient and boost satisfaction of your clients.

Company Details


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Awards & Recognition

CloudTalk won the following awards in the Contact Center as a Service - Midmarket category

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CloudTalk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CloudTalk.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

93 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CloudTalk?

2% Negative
3% Neutral
95% Positive

Pros

  • Respectful
  • Trustworthy
  • Efficient Service
  • Caring

Feature Ratings

Average 81

Workforce Management

87

Call Recording

85

Knowledge Management

84

Ticket Management

84

Contact Center Compliance Management

82

Multi Channel Intake Integration

81

Contact Center Analytics

80

Multi Channel Queue Management

80

Call Scripting and Call Flow Management

79

Screen Prompts

78

Skills Based Routing

77

Vendor Capability Ratings

Average 77

Ease of IT Administration

80

Ease of Implementation

79

Usability and Intuitiveness

79

Ease of Data Integration

79

Vendor Support

79

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

77

Quality of Features

77

Business Value Created

77

Breadth of Features

75

Ease of Customization

70

CloudTalk Reviews

Rebecca J.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

CloudTalkis an easy start-up tool.

Likeliness to Recommend

9 /10

What differentiates CloudTalk from other similar products?

What I prefer regarding cloud talk is it’s very helpful particularly for us from Operations Department who’ receiving calls worldwide in only one app. I prefer that calls from our different offices are forwarded to us to answer the queries of our clients. Straightforward integration with our CRM. Easy to induce it up and running. Intuitive interface and is easy and convenient to use.

What is your favorite aspect of this product?

I like best that you just will simply connect the tool with any CRM. We work with Pipedrive and from there it's only 1 click to call our shoppers with Cloudtalk. And also the most significant thing: it’s operating all the time. The appliance is quick, straightforward to learn, and easy to use. As somebody who has tried completely different applications before, Cloudtalk extremely does everything I would like to do!

What do you dislike most about this product?

In my opinion, they have to enhance plenty of processes, because typically once you try to reach your contact it's difficult. You cant hear clearly the sounds, and you wish to call your contact double times or more. Typically the opposite person can’t hear me. I can’t use the application from my phone solely from the laptop computer or an iPhone

What recommendations would you give to someone considering this product?

As a part of Operations support, this app could be a terribly helpful and far cheaper app than others. It does its job receiving calls and creating calls worldwide.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Respectful

Cons

  • Under Delivered
  • Charges for Enhancements
  • Less Friendly Negotiation

Rachna S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Fantastic usable product with great price value

Likeliness to Recommend

10 /10

What differentiates CloudTalk from other similar products?

Very easy to setup and usability

What is your favorite aspect of this product?

Lower cost Ease of setup Usability

What do you dislike most about this product?

Customer experience can be improved

What recommendations would you give to someone considering this product?

Good and user friendly product, do try it

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Salome S.

  • Role: Operations
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Good product, easy to use, nice quality!

Likeliness to Recommend

7 /10

What differentiates CloudTalk from other similar products?

This product is very easy to use, value is great and there are all the necessary tools and features needed!

What is your favorite aspect of this product?

Simplicity and quality, design and features are good too

What do you dislike most about this product?

Frequently experienced bugs

What recommendations would you give to someone considering this product?

Worth giving a shot! Good product overall

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

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