CloudTalk Logo Award Winner Product Badge
CloudTalk Logo Award Winner Product Badge
CloudTalk

CloudTalk

Composite Score
8.3 /10
CX Score
8.5 /10
Category
CloudTalk
8.3 /10

What is CloudTalk?

With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business. The only thing you need is internet access. Integration into your existing helpdesk, e-commerce or CRM solutions, international phone numbers and many other features of a first-class call center will make your work more efficient and boost satisfaction of your clients.

Company Details


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Awards & Recognition

CloudTalk won the following awards in the Contact Center as a Service - Midmarket category

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CloudTalk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CloudTalk.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

93 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CloudTalk?

2% Negative
3% Neutral
95% Positive

Pros

  • Respectful
  • Trustworthy
  • Efficient Service
  • Caring

Feature Ratings

Average 81

Workforce Management

87

Call Recording

85

Knowledge Management

84

Ticket Management

84

Contact Center Compliance Management

82

Multi Channel Intake Integration

81

Contact Center Analytics

80

Multi Channel Queue Management

80

Call Scripting and Call Flow Management

79

Screen Prompts

78

Skills Based Routing

77

Vendor Capability Ratings

Average 77

Ease of IT Administration

80

Ease of Implementation

79

Usability and Intuitiveness

79

Ease of Data Integration

79

Vendor Support

79

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

77

Quality of Features

77

Business Value Created

77

Breadth of Features

75

Ease of Customization

70

CloudTalk Reviews

Jan K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Simply great!

Likeliness to Recommend

9 /10

What differentiates CloudTalk from other similar products?

Ease of use, Stunning customer Service

What is your favorite aspect of this product?

Support and easy to manage dashboards for our internal reporting

What do you dislike most about this product?

The platform hasn't upgraded much in past years. But they say they are working on something new. Lookign forward to it :))

What recommendations would you give to someone considering this product?

Ask about the numbers in advance. Country + Usage fit might be hard to find in some countries.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Respectful

Cons

  • Slower Product Innovation

Mariam K.

  • Role: Operations
  • Industry: Shipping
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

User-friendly

Likeliness to Recommend

10 /10

What differentiates CloudTalk from other similar products?

It is easy to use. You can make calls without an issues. You can also monitor agents on how they are doing and help them while on call.

What is your favorite aspect of this product?

Monitoring agents as I already mentioned! You can just message them.

What do you dislike most about this product?

Sometimes you may hear some sounds while calling but anyway it solves soon.

What recommendations would you give to someone considering this product?

Recommend to check price.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Bianca V.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Easy to use and for a decent price point

Likeliness to Recommend

7 /10

What differentiates CloudTalk from other similar products?

It is easy to use and implement, great to see statistics around your calls

What is your favorite aspect of this product?

Easy to use and track your phone calls / clients

What do you dislike most about this product?

It is unrealiable in some instances and quite often has technical problems

What recommendations would you give to someone considering this product?

Overall does the job for a good price but isn't great for how many technical bugs the software encounters

Pros

  • Effective Service
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

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